FIRMS EXTEND CUSTOMER SUPPORT SERVICES WORLDWIDE USING CLIENTELE

BOSTON, MA -- May 18, 1994 -- Two high tech firms now offer direct customer
support worldwide thanks to Clientele, a PC LAN-based customer information
system from AnswerSet Corp., the company announced today. This system
enables ATI Technologies, Inc., leading manufacturer of graphics and
multimedia enhancement products and components for personal computers, and
Microtest, leading worldwide supplier of diagnostic and certification
tools for LAN cabling, to track support calls and customer information
from their respective headquarters as well as their European offices.

"Clientele enabled us to localize customer information and paperwork," said
Bill Vesio, tech support manager for Microtest. "We can now handle all
European returns and repairs from within Europe, instead of issuing
paperwork back and forth between locations. We also have an efficient,
automated means of tracking customer information and trends specific to
the European marketplace. "

Microtest uses Clientele to maintain master customer databases in the US
and Europe to track and share information electronically about bug fixes,
customer problems and customer feedback. All customer contacts are logged
in Clientele and information is accessed -- via customized screens -- as
desired by sales and tech support departments. Microtest is now in the
process of incorporating Clientele into its shipping, receiving and repair
center departments to automate and capture -- in a single, accessible
database -- all relevant customer transactions.

ATI uses Clientele to track support calls and automate product information
requests from customers, major OEMs, dealers and distributors in the US
and Canada and from its European subsidiary in Munich, Germany.

"While Clientele has made current customer information available
company-wide for some time," explained Bill Mulert, president of
AnswerSet, "ATI and Microtest have taken this a step further by using
Clientele to make such information available worldwide. The upcoming
Windows version of Clientele will further enhance worldwide support
capability by adding a replication server, which allows users to share and
simultaneously update a common set of data used at different work sites."

Both ATI and Microtest agree that customer support needs in Europe are
slightly different from those in the US and Canada. In Europe, for
example, support is generally provided by distributors, not manufacturers,
and the volume of calls is lower. By tracking customer information in
Europe, Microtest and ATI have been able to gain insights into European
customers that might not have been ordinarily available. Moreover, "it's
useful to have everyone using the same system and sharing information,"
said Vesio. "Communication between departments is enhanced and problems
remain visible until they are resolved."

Clientele is a PC LAN-based customer support system that tracks a wide
range of customer and product information including call histories,
product data, service agreements, profiles, orders, Return Material
Authorizations and customer feedback. Based on distributed database
technology, Clientele makes critical customer information available
company-wide via networks and LAN gateways. AnswerSet' s commitment to
aggressive pricing, ease of use and highly customizable products, have
made Clientele an ideal product for growing companies with expanding
customer service requirements. Users include cc:Mail, a division of Lotus;
Interlinq, a developer of mortgage banking software; EDS, a division of
General Motors; AST Research; the Smithsonian Institution; and
Clothestime.

For more information, stop by the AnswerSet Booth # 102 at the Service and
Support Expo, or contact AnswerSet at 5000 S. W. Meadows Road, Suite 333,
Lake Oswego, OR 97035, phone: 503-598-4500, fax: 503-598-4515.

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