SAFETY NET AVAILABLE FOR NETWARE PROBLEMS
NEW BOOK RELEASE PROVIDES UNIQUE SUPPORT

Berkeley, CA, May 25, 1994 -- Everyone who has ever used a network knows
how frustrating it can be when it goes down--and how difficult and
confusing it can be to get it running again. Fortunately, with
Osborne/McGraw-Hill's publication of NetWare Answers: Certified Tech
Support, Novell NetWare managers and users now have a tech support expert
available whenever they need one.

Working with Corporate Software Inc., one of the world's largest providers
of tech support, Osborne/McGraw-Hill has developed the Certified Tech
Support series to provide proven answers to actual questions for relevant
and valuable books that will be used again and again.

The fourth book published in this unprecedented series, NetWare Answers is
designed to answer the most commonly asked questions about Novell NetWare
3.x and 4.x. Given the fact that Novell charges $150 per support call, a
desktop resource for trouble-shooting NetWare problems and identifying
potential future hazards is a real money--and time--saver.

Written by Novell NetWare experts James Nadler and Donald Guarnieri,
NetWare Answers is organized by topic into nine chapters. Readers will
find solutions to issues about network administration, servers and server
installation, directory services, print services, communications,
utilities, and more. Because NetWare Answers is based on actual questions
fielded by Corporate Software's tech support staff, who handle over
250,000 calls a month, chances are that most readers will find their
questions answered in this book.

Similar to other books in the Certified Tech Support series, NetWare
Answers has Frustration Busters--suggestions about how to avoid problems
in the first place--and Tech Tips--pointers that provide additional
insight or related information. A comprehensive index and table of
contents are provided for convenient reference.

For everyone who needs on-call NetWare support at an affordable price,
NetWare Answers: Certified Tech Support is the perfect safety net.

NetWare Answers: Certified Tech Support is soft cover, 256 pages, and has
examples and illustrations throughout. Suggested retail price: $16.95.
ISBN: 0-07-882044-8. For orders only, phone Osborne at (800) 227-0900,
Monday through Friday, 8:30AM to 4:30 PM Pacific Time or Corporate
Software at (800) 677-4003 Monday through Friday, 8:00AM to 8:00PM Eastern
Time.

Other titles in the Certified Tech Support Series are:

1-2-3 for Windows Answers: Certified Tech Support--available 8/94
DOS Answers: Certified Tech Support--available now
Excel for Windows Answers: Certified Tech Support--available 6/94
Lotus Notes Answers: Certified Tech Support--available now
Microsoft Access Answers: Certified Tech Support--available 8/94
Word for Windows Answers: Certified Tech Support--available 5/94
WordPerfect for Windows Answers: Certified Tech Support--available now

James Nadler is a New York City-based corporate consultant who has worked
extensively with NetWare 3.x and an author working in the microcomputer
field. He has written books on Novell NetWare, desktop publishing, and
word processing.

Donald Guarnieri is a New York City-based consultant and the co-author of a
book on Novell NetWare.

Osborne/McGraw-Hill, headquartered in Berkeley, California, is a leading
publisher of books about computers that include tutorials, references, and
user guides for people at all levels of computer and software proficiency.
Known for its best-selling Internet titles as well as its Made Easy and
Complete Reference books, Osborne/McGraw-Hill also has established
strategic publishing relationships with Corporate Software, Inc., Oracle
Corp., and several we'll-known McGraw-Hill magazines including Business
Week and BYTE. A division of McGraw-Hill, Professional Publishing Group,
Osborne/McGraw-Hill is targeting consumer support, emerging technologies
and innovative applications for future computer books.

Osborne/McGraw-Hill, 2600 Tenth St, Berkeley, CA 94710
510-549-6600,  Fax: 510-549-6603,   orders: 800-227-0900

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