UNIQUE SERIES OFFERS CREDIBLE ANSWERS, INCREDIBLE VALUE

Berkeley, CA, April 26, 1994--In conjunction with Corporate Software Inc.,
one of the world's largest providers of PC software support,
Osborne/McGraw-Hill has just published the first two books in its
unprecedented Certified Tech Support series. With more and more software
companies charging for tech support--up to $150 a call in some
cases--support is currently one of the hottest issues for both businesses
and consumers alike. To meet the growing demand for fast, accurate, and
inexpensive assistance, these $16.95 US books will answer the most
commonly asked questions about the software and operating systems covered.
The first two books released are DOS Answers: Certified Tech Support and
Lotus Notes Answers: Certified Tech Support.

Corporate Software is currently the only software reseller to be selected
as a Microsoft Solution Provider Authorized Support Center and winner of
two support excellence awards for 1993. It was chosen as Osborne's series
development partner because of its outstanding reputation in the tech
support field and its vast knowledge and expertise about a large variety
of software. Unlike other computer answer books, the Certified Tech
Support series is based on experience and empirical data amassed from the
250,000 support calls handled by Corporate Software monthly.

Written for computer users of all levels, the Certified Tech Support series
offers fast fixes and direct answers at a fraction of the cost--and
time--it takes to call for support. DOS Answers: Certified Tech Support
and Lotus Notes Answers: Certified Tech Support introduce the helpful
features that will be found throughout the Certified Tech Support series:

* The Top Ten Tech Terrors--the problems that plague people
  most often
* Frustration Busters--tips to avoid problems in the first place
* Solutions logically organized by topic
* Comprehensive table of contents and indexes
* Attractively designed and illustrated interiors for easy
  reading

Actual questions, proven answers, demonstrable value--no other computer
books have the authoritative background or intrinsic market relevancy
offered by the Certified Tech Support series.

DOS Answers: Certified Tech Support is soft cover, 364 pages, and
illustrated throughout. Suggested retail price: $16.95 US. ISBN:
0-07-882030-8.

Lotus Notes Answers: Certified Tech Support is soft cover, 364 pages, and
illustrated throughout. Suggested retail price: $16.95US. ISBN:
0-07-882045-6.

For orders only, phone Osborne at 1 (800) 227-0900, Monday through Friday,
8:30am to 4:30 pm Pacific Time or Corporate Software at 1 (800) 677-4003
Monday through Friday, 8:00am to 8:00pm Eastern Time.

Other titles in the Certified Tech Support Series are:

-- Excel for Windows Answers: Certified Tech Support
   available 6/94
-- NetWare Answers: Certified Tech Support--available 5/94
-- Word for Windows Answers: Certified Tech Support
   available 5/94
-- WordPerfect for Windows Answers: Certified Tech Support
   available 5/94

Mary Campbell, author of DOS Answers: Certified Tech Support, has written
and co-authored dozens of acclaimed books on a large variety of computer
topics. As a widely read author and corporate trainer, she has taught
thousands of users about many popular software programs. Campbell is also
president of a consulting firm specializing in computer training.

Polly Russell Kornblith, author of Lotus Notes Answers: Certified Tech
Support, is a freelance technical reviewer for such industry leaders as
Lotus Development Corporation and Microsoft Press. She was formerly a
technical editor in Lotus' Courseware Development department, and recently
edited the Lotus Notes training materials.

Osborne/McGraw-Hill, headquartered in Berkeley, California, is a leading
publisher of books about computers that include tutorials, references, and
user guides for people at all levels of computer and software proficiency.
Known for its best-selling Internet titles as well as its Made Easy and
Complete Reference books, Osborne/McGraw-Hill also has established
strategic publishing relationships with McGraw-Hill magazines Business
Week, BYTE, LAN TIMES, and UnixWorld's OPEN COMPUTING. A division of
McGraw-Hill's Professional Publishing Group, Osborne/McGraw-Hill is
targeting consumer support, emerging technologies and innovative
applications for future computer books.

Osborne/McGraw-Hill, 2600 Tenth St, Berkeley, CA 94710
510-549-6600,  Fax: 510-549-6603,   orders: 800-227-0900

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