REPOSITORY TECHNOLOGIES, INC. ANNOUNCES CustomerFirst Version 2.3

Manages and Controls the Internal or External Customer Support Process

Woodridge, IL., March 14, 1994 -- Repository Technologies, Inc. (RTI),
Woodridge, Illinois has announced Version 2.3 of their CustomerFirst
product. CustomerFirst is a comprehensive application system for internal
and external support organizations that integrates call tracking, problem
management, problem resolution, and release management. CFS allows
complete control of the entire support process, from the time the customer
calls until the fix is applied to the new release of the supported
product.

"Version 2.3 of CustomerFirst continues our commitment to our clients as
well as our clients' commitment to provide a higher level of service to
their customers," says Dr. E. James Emerson, President of RTI.

CustomerFirst Version 2.3 includes a powerful interface to INTERSOLV's
PVCS, source code control system, support of alias names, many new query
and reporting options for enhanced access to information, and a completely
rewritten characteristics system for fast, easy problem resolution.

CustomerFirst keeps a complete history of all events that have taken place
during the problem resolution process. This ensures that customers receive
responses promptly and that specific customer concerns are not
inadvertently overlooked. The repository of existing reports serves as the
basis for quickly solving new problems through CustomerFirst's Version 2.3
enhanced Characteristics System. This powerful feature utilizes advanced
case-based reasoning techniques for problem resolution searches and helps
avoid the issue of researching the same problem over and over for
different customers.

CustomerFirst enhances communication between the different departments that
may be involved in the resolution process. "Many companies spend
unnecessary amounts of money when efforts to correct problems are
duplicated by different individuals in the support or development staff,"
Emerson said. CustomerFirst eliminates this dilemma by identifying similar
problems and allowing the user to link them together in order for
development to see all reports of the same problem. Each problem is only
on one work list at a time to insure that all issues are resolved in a
timely fashion and work is not duplicated .

The history and reporting features of the product provide customer support
with the perspective necessary to spot performance trends and eliminate
any controversy over the events that have taken place. The system provides
a variety of query capabilities and reports that monitor and measure the
performance of customer support activities. Management can see how long it
is taking to resolve problems and how many problems of each type are
reported. This information is essential for measuring the effectiveness of
the operation.

CustomerFirst is available in both Client/Server and File/Server versions.
It is a native MS-Windows based application utilizing SQL database
structures. An average licensing fee for 5 users would be $6,500. For
information and a demo disk of CustomerFirst, call 800-776-2176.

Repository Technologies Inc
6825 Hobson Valley Dr, Suite 201
Woodridge, IL 60517
708-515-0780

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