SilverPlatter Information Releases Customer Tool for Technical Support

New Database Covers All SilverPlatter Products

March 6, 1995 -- This past January, SilverPlatter Information released a
technical support knowledge base. This database contains technical and
product support information for all SilverPlatter products.

The knowledge base was designed by SilverPlatter's Technical Support
Department as a tool to help customers quickly and easily resolve problems
and answer questions. Customers can find solutions to problems related to
SilverPlatter software and databases, This database also covers
information about software parameters, hardware specifications, and
troubleshooting tips.

This valuable new tool is a full searchable database that can be accessed
using any SilverPlatter Retrieval Software, including ERL clients. The
knowledge base is searchable by a number of fields such as topic, product,
operating system, or error, in addition to being keyword searchable.

Tom Raposa, Manager of SilverPlatter's U.S. Technical Support Department
noted, "We expect that the release of this database will help customers
find answers to the frequently asked questions and to the common problems.
However, we continue to encourage our users to contact us directly with
problems and questions that cannot easily be resolved by searching the
database."

The knowledge base is available, at no charge, on SilverPlatter's Software
Resource CD, on SilverPlatter's Technical Support Bulletin Board
(617-769-7673), and available through SilverPlatter's Guest account for
its Internet Subscription Service. The Guest account is accessible from
SilverPlatter's WorldWide Web Home Page (URL:
http://www.silverplatter.com).

SilverPlatter Information, Inc.
100 River Ridge Dr.
Norwood, MA 02062-2599
800-343-0064,  617-769-2599
Internet: info@silverplatter.com

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