NOVELL ENHANCES ON-LINE TECHNICAL SUPPORT OFFERINGS

Customers Access Novell's Electronic Technical Services More Than 3.5
Million Times Monthly

OREM, Utah -- May 8, 1995 --Novell today detailed the company's expansion
of on-line technical support services, highlighting Novell's strategy of
providing electronic support options that allow customers to be more
productive, increase self-reliance and reduce technical support
out-of-pocket expenses. Chief among the elements of the announcement was
the consolidation of electronic-based technical resources from Novell,
Inc., WordPerfect Corporation, the Quattro Pro business and SoftSolutions
Inc., providing the industry's most comprehensive set of electronic
services and tools.

Other enhancements include branding Novell NetWire as the name of the
company's technical support presence on all major on-line services;
expanding Novell's strategy to broadly place Novell NetWire on additional
on-line services; creating dynamically updated "Top 20" lists based on
customer usage; increasing the number of forums maintained on CompuServe;
and other initiatives that make the company's services easier to learn and
use.

"Novell has always had an extremely active relationship with its customers
via on-line technical support, but further advancements in technology and
management expertise have immensely increased our customers' use of and
satisfaction with these services," said John Lewis, senior vice president
of Novell Technical Services (NTS). "We expect this rapid increase in
usage to continue as we also continue to innovatively enhance our
electronic support solutions."

The increased customer usage of Novell's electronic technical services is
evidence that customers find value in the services provided by Novell.
Accesses to Novell's electronic technical support services increased more
than 500 percent between March 94 and March 95.

"In March 1994, we received around 600,000 accesses to our electronic
technical services," said Michael Bishop, director of Electronic Support
at Novell Technical Services. "This March, we topped 3.5 million accesses,
and the upward trend is accelerating monthly."

Novell recently consolidated the technical information for all major
company products and is now branding Novell NetWire as the name of the
company's technical support presence on all major on-line services. Novell
NetWire is currently on the Internet, CompuServe, and SpaceWorks. The
company's strategy includes aggressively reviewing all on-line services
for possible placement of Novell NetWire content. The current review
includes America Online, Interchange, Prodigy and expansion of the
company's presence on SpaceWorks. Novell plans on placing Novell NetWire
on AT&T NetWare Connect Services (ANCS) when the service is available.

Novell NetWire provides online access to technical, corporate and product
information from Novell through remote access 24 hours-a-day. Novell
NetWire includes message forums, easily searchable online databases and
libraries of downloadable files. Novell NetWire is best known for
providing quick, inexpensive access to technical solutions from
experienced system operators (SYSOPS) and other knowledgeable users.
Technical questions posted on Novell NetWire usually receive a response
within 24 hours. Advanced questions are routed through Novell's direct
technical resources, the same resources used to solve hotline support
problems.

Novell has also created two "Top 20" lists on Novell NetWire. These lists
provide customers with the top 20 Technical Information Documents (TIDS)
and top 20 downloadable files based on customer access to each Novell
NetWire on-line service. Automatically updated according to customer
usage, the "Top 20" lists represent the most common technical solutions
delivered on-line to customers by Novell.

Additional expansion of Novell's electronic technical support offering
includes adding 11 public forums on CompuServe, where information on all
Novell Business Applications, GroupWare and Consumer Products will be
maintained by Novell. Novell NetWire is also receiving an updated look, as
Novell switches from the current bookshelf metaphor interface to an
icon-based interface.

Novell's electronic technical support offering aligns with the company's
vision of pervasive computing by providing Novell's service partners,
large accounts, customers and technical support engineers with access to
comprehensive technical information on Novell products, anytime, anyplace.
Novell is establishing the electronic support programs and delivery
vehicles required to provide technical assistance to a billion users
worldwide by the year 2000.

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