MEMOREX TELEX LAUNCHES INTEGRATED TECHNOLOGY SOLUTION CENTER;
EXTENDS LEADERSHIP IN NETWORK SERVICE AND SUPPORT

IRVING, Texas, July 10, 1995 - Memorex Telex today launched the Technology
Solution Center, the industry's first fully integrated service and support
center providing customers with the complete range of network management
and support services for heterogeneous environments. The Technology
Solution Center provides help desk, proactive remote network monitoring
and management, on-site dispatch, full-scale problem resolution and
innovative training solutions through a single point of contact.

The multi-million dollar Technology Solution Center, located in Tulsa,
Okla., extends Memorex Telex's commitment to providing innovative and
comprehensive service solutions that improve network productivity, lower
administration and management costs and maximize It resources. Comprised
of three key components - the Call Center, Network Control Center and
Learning Center - the Technology Solution Center offers customers a new
service model for managing heterogeneous environments and resolving
network problems at all levels. Technology Solution Center customers have
access to a variety of proactive network services and accelerated problem
resolution procedures via a single 800 number, a remote network connection
or on-site dispatch. The state-of-the-art center provides round-the-clock
service to customers through its on-site staff of highly-trained engineers
and Memorex Telex's field force of service professionals.

With the Technology Solution Center, Memorex Telex delivers the industry's
only integrated, full-service support center dedicated to providing
comprehensive network support solutions and improving network performance,
said Brad Sowers, vice president of worldwide marketing for Memorex
Telex.

The Technology Solution Center extends our strategy for providing customers
with total network solutions - from design and installation to management
and support.

Technology Solution Center Components

Memorex Telex has integrated the experience, skills and technology of the
facility-based support center in Tulsa to build an industry-leading team
of experts and provide seamless access to the Technology Solution Center's
three major components.

The Call Center incorporates Call Management and Support functions
previously provided by the Technical Assistance Center (TAC) and Dispatch
Center. Call Management integrates automated call tracking and management
capabilities to provide a central clearinghouse for the processing and
service escalation of all incoming calls. Call Support provides advanced
help desk support for multi-vendor networks - including hardware, software
and application components - allowing customers to supplement or outsource
their complete help desk function.

The Network Control Center provides remote monitoring and management
services that anticipate and correct impending network events in
heterogeneous environments. NCC proactive monitoring and troubleshooting
resolves up to 65 percent of all network alarms, errors and failures,
allowing networks to run at optimum performance and lower cost.

The Learning Center is the foundation of the Technology Solution Center,
fulfilling the education requirement for customers and staff to keep them
ahead of the technology curve. The Learning Center is authorized to
provide Novell and Microsoft training and certification, enhancing the
productivity of enterprise network personnel. Memorex Telex's on-site
superlab replicates heterogeneous computing environments to train Memorex
Telex staff and customers in real-life conditions.

To solve 100 percent of network problems, a vendor must be able to
communicate with its field service force, dispatch engineers quickly and
have access to a large parts distribution system. Memorex Telex has tied
these requirements tightly into the Technology Solutions Center, with a
comprehensive event management system. This system includes more than 700
engineers in North America, a handheld wireless network, and 54 strategic
parts banks located throughout the U.S. and Canada.

The launching of an integrated solutions center illustrates Memorex Telex's
continuing awareness of what Dataquest has been preaching for years; that
expectations of customers migrating to next-generation internetworks are
quickly evolving from traditional 'break-fix', on-site related needs to a
complete range of network management and support services for
heterogeneous environments, said Arnie Tomaino, Senior Industry Analyst
with Dataquest Worldwide Services Group in Westborough, MA. By offering an
integrated Technology Solutions Center, Memorex Telex comes closer to
grabbing an increased share of what we estimate in 1995 as a $34.3 billion
worldwide market that is estimated to grow to $55.8 billion by 1998.
(17.4% CAGR from 96-98)

Memorex Telex Background

Memorex Telex (NASDAQ:MEMXY) draws upon more than 30 years of experience in
addressing the networking needs of companies with SNA-based environments.
Operating in more than 20 countries around the world, with distributor
links in many others, Memorex Telex maintains a global organization of
more than 4,000 professionals. Memorex Telex provides customers with
enterprise networking and storage solutions through Advanced Services, a
best-of-breed product strategy and strategic alliances with industry
leaders including IBM, Intel, Shiva, Novell, Fujitsu and Cisco. For more
information, call (800) 944-4455 ext. 7788. Memorex Telex's home page
address is //www.mtc.com.
 
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