Enforcing the ADA

A Special Fifth Anniversary Status Report from the Department of
Justice

July 26, 1995

     This is a special edition commemorating the fifth anniversary
of the enactment of the ADA.  Regular quarterly status reports will
resume in October 1995.  Copies of previous reports are available
through our ADA Information Line.

A Message from Deval L. Patrick,
Assistant Attorney General for Civil Rights

     Five years ago, the landmark Americans with Disabilities Act
began a new era of opportunity, promise, and dignity for the 49
million Americans with disabilities.  The ADA reflects the good
common sense that is at the heart of all of our civil rights laws. 
For eliminating barriers that prevent people from fully
participating in society is not only the right thing to do; it also
enriches the lives of all Americans.

     The ADA is a fair and reasonable law.  It strikes a careful
balance between the legitimate rights of individuals with
disabilities and the resources and capabilities of private
businesses and government.  In enforcing the Act, we have focused
on sensibly achieving its central goals.  We have avoided the
pursuit of fringe and frivolous disputes.  Thanks to our
educational outreach efforts, we have fostered a high degree of
voluntary compliance with a minimum of costly litigation.  

     Our focus is on the fundamentals -- access to vital government
activities and to private sector goods and services that are
necessary for daily living and employment.  Through lawsuits and
settlements, we have achieved greater access for people with
disabilities in over 350 cases.  This special fifth anniversary
status report highlights some of these accomplishments.  

     We are committed to the long-term effort that will be required
to fully implement the ADA.  Through vigorous enforcement -- and
partnerships with business, state and local government, and the
disability community -- we will realize the ADA's promise of new
opportunities for people with disabilities and all Americans.    

Deval L. Patrick
Assistant Attorney General

The Americans with Disabilities Act (ADA) is a comprehensive civil
rights law for people with disabilities.  The Department of Justice
enforces the ADA's requirements in three areas -

Title I:  Employment practices by units of State and local
government

Title II:  Programs, services, and activities of State and local
government

Title III:  Public accommodations and commercial facilities

I. Enforcement Highlights

Gaining Access to Emergency Services

     Under the ADA, the basic services that we all expect from
government must be provided on a nondiscriminatory basis to people
with disabilities.

9-1-1 system in Chicago -- The Department reached a formal
agreement with Chicago ensuring access to 9-1-1 services for people
who are deaf, hard of hearing, or have speech impairments.  The
agreement resolved three complaints filed with the Justice
Department alleging that in three separate incidents deaf people
were unable to get help by calling 9-1-1.  In one case, a woman who
had to wait for a cab to take her to the hospital was told by her
physician that she could have died if she had arrived an hour
later.  In the other two cases, individuals who had been assaulted
were able to reach the police only by calling intermediaries. 
Under the agreement, Chicago agreed to install telecommunication
devices for the deaf (TDD's) in its 9-1-1 emergency center, train
dispatchers to handle TDD calls, and promote its new accessible
9-1-1 system.

     A Los Angeles mother who is deaf tried to get emergency help
for her two-year-old son who had just received a head injury.  Her
repeated TDD calls to 9-1-1 went unanswered.

9-1-1 system in Los Angeles -- The City of Los Angeles agreed to
make its 9-1-1 emergency services accessible to persons who use
TDD's.  The formal agreement resolves a complaint alleging that the
City failed to respond to a 9-1-1 call made by a mother who is
deaf.  After her two-year-old son sustained a head injury, the
mother tried calling 9-1-1 on a TDD three times.  Finally, she gave
up and took her son to the hospital herself.  Under the agreement,
the City agreed to install TDD's, train its staff to handle TDD
calls, and promote the use of 9-1-1 by individuals who use TDD's. 

Emergency medical services in Philadelphia -- The Departmet
resolved a complaint against the City of Philadelphia alleging that
the City's emergency medical technicians (EMT's) had refused to
assist an individual who they learned had HIV.  Under the
agreement, the City will no longer refuse to provide emergency
services to individuals with disabilities.  It will also discipline
any employee who fails to follow the City's guidelines and will
train the fire department's 2,300 EMT's and firefighters on ways to
prevent the transmission of HIV/AIDS.  In addition, the City will
pay $10,000 in compensatory damages and issue a written apology to
the complainant.

Ensuring Equal Employment Opportunity

     The ADA guarantees equal employment opportunities for people
with disabilities.  The Department has attacked failures to make
reasonable accommodation and the discriminatory denial of pension
and retirement benefits.

Employment opportunities in Slidell, Louisiana -- The Department
sued Slidell alleging that the City failed to reasonably
accommodate Gregory Smith, an employee in its department of parks
and recreation.  It claimed that the City discharged Smith, who had
a chronic knee condition stemming from an on-the-job injury,
without considering whether a reasonable accommodation would enable
him to continue to do the job.  Under the consent decree, Smith
received $2,000 in compensatory damages and more than $21,000 in
back pay.  He did not seek reinstatement to his job.  The case
originated at the Equal Employment Opportunity Commission and was
referred to the Justice Department for litigation when conciliation
efforts failed.

Pension funds in Illinois -- In response to a suit filed by the
Department, Illinois enacted legislation to eliminate
discriminatory provisions in its police and fire pension code.  The
Department had sued the board of trustees of the Aurora police
pension fund, the City of Aurora, and the State for excluding
police officers and firefighters from the City's pension funds on
the basis of disability.  Under the challenged system, police
officers and firefighters were required to undergo separate
physical examinations after they were hired to determine
eligibility for retirement and disability benefits.  Even though
they were performing successfully on the job, police officers and
firefighters could be denied disability and retirement benefits.

     Kevin Holmes served successfully for ten years as a police
officer in Aurora, Illinois.  But, because he had diabetes, he was
excluded from the State's pension fund.  He would not receive the
retirement pension available to other officers, and if he was
injured in the line-of-duty, he would not receive any disability
benefits.  

Right to Citizen Participation

     The ADA protects the right of people with disabilities to have
equal access to the basic institutions of government.  The
Department has sought to eliminate physical, communication, and
policy barriers in town halls, courtrooms, and legislative
chambers.

City hall in Waukesha, Wisconsin -- Resolving a complaint by a
Waukesha City alderman who uses a wheelchair, the City agreed to
make its city hall accessible.  It agreed to hold its closed
deliberations in the accessible room in which it holds general
meetings, renovate the first floor bathrooms, install automatic
door openers at the building's entrance, and provide a van
accessible parking space.

Jury service in Salt Lake City -- The Utah State Administrative
Office of the Courts committed its courts to provide appropriate
auxiliary aids and services, including qualified interpreters, when
necessary to provide an individual with a disability an opportunity
to serve as a juror.  The agency agreed to establish a policy on
providing interpreters for individuals serving on jury duty, notify
the public about the policy, and instruct district court officials
to adhere to the policy.

Civic functions in Manhattan, Montana -- A small Montana town
agreed to make its town programs accessible by making a few
renovations and taking alternative nonstructural measures.  It
agreed to install a ramp at an entrance, make the route to the
entrance accessible, create one van-accessible parking space, and
make the water fountain and bathroom on the first floor accessible. 
Also, town council meetings will be moved to the first floor when
necessary.

Jury service in the D.C. Superior Court -- Donald Galloway filed
suit in federal court charging that the District of Columbia
Superior Court violated the law by categorically excluding blind
persons from jury service.  The federal court agreed, and awarded
Galloway $30,000 in damages.  The Justice Department argued in
support of Galloway's view that compensatory damages can be
obtained under both the ADA and the Rehabilitation Act of 1973.

     Donald Galloway was excited to be called for jury duty in the
District of Columbia and eager to fulfill his civic responsibility. 
At the courthouse, though, he was told that because he is blind he
could have saved himself the trip -- he would not be allowed to
serve.

Town board meetings in New York State -- A small community agreed
to purchase a public address system to resolve a complaint from a
hard of hearing citizen who wanted to listen to town board
meetings.

Opening Gateways to Opportunity

     The ADA is lowering the barriers to educational and
professional advancement faced by many people with disabilities.  
The Department has engaged in enforcement activities involving
college entrance examinations and review courses for bar and
accounting exams.

Scholastic Assessment Test -- The Educational Testing Service and
the College Entrance Examination Board agreed to schedule more
dates for more than 20,000 students with disabilities wishingto
take the new version of the Scholastic Assessment Test.  Under the
original testing schedule, students with disabilities requiring
accommodations were offered only one date to take the updated
version, as opposed to their peers who had several opportunities to
take the test.  The agreement also allowed approximately 2,600
students with disabilities who took the old version of the test the
chance to cancel their scores and retake the new exam.

Bar review course -- Under a consent decree, the company that runs
Bar/Bri, the nation's largest review course for students taking the
bar exam, agreed to provide qualified sign language interpreters,
assistive listening devices, and Brailled materials to students
with disabilities.  The Department had alleged that the course
failed to provide appropriate auxiliary aids to students with
vision and hearing impairments.  The company, Harcourt Brace, also
agreed to pay $28,000 in compensatory damages, pay $25,000 in civil
penalties to the United States, adopt a policy ensuring that
auxiliary aids and services are provided, educate its staff about
the needs of students with disabilities, and promote the
availability of auxiliary aids and services in its advertising.

     Jennifer Olson is deaf and has used interpreters throughout
her college and law school years.  When she signed up to take a bar
review course, the company refused to provide an interpreter.
     
C.P.A. review course -- In a settlement resolving the first lawsuit
filed by the Justice Department under the ADA, Becker C.P.A.
Review, which prepares over 10,000 students annually to take the
national certified public accountant exam, agreed to amend its
auxiliary aids policy.  Where a need can be demonstrated, Becker
will provide qualified sign language interpreters and assistive
listening devices to students who are deaf or hard of hearing. 
Becker also agreed to appoint a national ADA coordinator, train its
staff regarding the policy revision, pay $20,000 in damages to be
distributed to deaf and hearing impaired students, and establish a
$25,000 scholarship fund for accounting students at California
State University who have hearing impairments.

Becoming Part of the Economic Mainstream

A primary goal of the ADA is to bring people with disabilities into
the mainstream of the American economy.  The Department has
achieved greater access in a wide variety of private-sector
settings.

Venture Department Stores -- The Department entered into a consent
decree resolving its suit against Venture Stores, Inc., a St. Louis
firm that operates more than 90 discount department stores in eight
states.  Venture agreed to modify its policy of permitting only
customers with driver's licenses to pay with a personal check, and
will now permit individuals who do not drive because of a
disability to pay by check if they have a non-driver state ID card. 
It also agreed to compensate the complainants.

     Joan Abbati has epilepsy and is unable to get a driver's
license.  When making purchases by check, she shows the cashier an
ID card issued by the State of Illinois.  A Venture discount
department store in Chicago refused to honor the card, preventing
her from paying by check.

Parking facilities in Colorado -- The Department entered into a
consent decree resolving its suit against Allright Colorado, a
company that owns or operates over 100 parking lot facilities in
Denver.  Under the agreement, Allright will add over 400 accessible
parking spaces to its facilities, and instruct parking attendants
to monitor the slots and ticket cars that are improperly parked. 
Allright also paid $20,000 in civil penalties because of alleged
delay in complying.

Gibson's Discount Center -- By consent decree, the Department
resolved a case against the operator of 30 discount department
stores in eight Midwest and Rocky Mountain States.  The Department
investigated complaints against several Gibson's department stores
alleging that Gibson's had failed to remove architectural barriers
to access and that it had made alterations that did not comply with
the ADA's Standards for Accessible Design.  Under the agreement,
Gibson's will bring all its stores into full compliance with the
Standards; provide at least one accessible fitting room and
entrance at each store; and offer accessible parking, check-out
aisles, and restrooms.  Also, Gibson's will pay $30,000 in civil
penalties and $15,000 in compensatory damages.

     In some Kansas communities, Gibson's Discount Center is the
only place in town to shop for clothing, hardware, electronics, and
sporting goods.  But for Richard Knight, who uses a wheelchair, it
was often impossible to shop at his hometown store because of
insufficient accessible parking and inaccessible restrooms.

Municipal Credit Union of New York City -- A branch office of the
Municipal Credit Union of New York City was inaccessible to people
with mobility impairments.  The Credit Union agreed to install a
ramp at the entrance, notify its customers of the ramp, post
appropriate signs, and instruct the staff to provide assistance
when requested by individuals with disabilities.

Smith Barney -- Under a formal settlement, Smith Barney, a
nationwide financial planning services company, will provide, upon
request, financial statements and correspondence in large print to
its customers with vision impairments.  (Smith Barney already
provides documents in Braille.)  Smith Barney also agreed to pay
$1,500 to the complainant and notify its customers of the new
service.  Since the agreement, 645 customers already have requested
large print documents.

Lone Star Steakhouse and Saloons -- Lone Star Steakhouse and
Saloons, a nationwide restaurant chain operating 105 restaurants in
29 States, agreed to bring 97 new or altered facilities into full
compliance with the ADA.  This settlement was the first resulting
from a compliance review, a process by which the Department reviews
architectural plans to determine if new construction projects will
comply with the ADA's standards.  By reviewing the plans and
visiting several sites, officials learned that Lonestar failed to
provide accessible seating, restrooms, and parking, as well as
accessible routes from parking areas.  Under the settlement, Lone
Star is contributing a total of $5,000 to four disability advocacy
groups.

Gas station in Arlington, Virginia -- Under an agreement, an Exxon
gas station in Arlington agreed to pump gas for persons with
disabilities and implement a procedure that would ensure that
persons with disabilities could bypass the inaccessible electronic
card reader devices when pumping their own gasoline.  Exxon also
will display signs describing this procedure.

Ensuring Fair Treatment

     The ADA protects people with disabilities from unfair
treatment.  The Department has successfully fought for the rights
of people with HIV infection not to be refused routine dental care
because of irrational fears.

Dental service in New Orleans -- A Federal court in Louisiana ruled
that a dentist violated the law by referring persons with HIV or
AIDS to another dentist solely on the basis of the patient's HIV
positive status.  Under a consent order the dentist, Dr. Morvant,
agreed to pay $60,000 in damages to the family of one deceased
patient, Ismael Pena, and $60,000 to another patient, and to no
longer discriminate against persons with HIV or AIDS.  Morvant may
refer such patients to another dentist only when the dental
treatment being sought or provided is outside his area of
expertise.  The order also requires Morvant and his staff to
undergo training on the treatment of persons with HIV or AIDS,
infection control in the dental workplace, and the ethical duty to
treat persons with HIV or AIDS.  

     For 11 years Ismael Pena went to the same dentist in New
Orleans for basic dental care.  But after learning that his
longstanding and loyal patient had AIDS, Dr. Morvant told Pena to
go elsewhere to get his teeth cleaned.

Access to Business and Leisure Travel

     The ADA guarantees the right of people with disabilities to
enjoy the amenities of leisure and business travel.  The
Department's activities have led to greater accessibility in the
hotel, rental car, and resort industries.

Hyatt Regency in Dallas -- The Department resolved a suit alleging
that the Hyatt Regency Dallas Hotel failed to remove architectural
barriers where it was readily achievable to do so.  Under the
consent agreement, the Hyatt Corporation agreed to provide 28
accessible guest rooms, modify three sets of restrooms on several
floors, and construct ramps providing access to the hotel's
swimming pool and hot tub areas.  It also agreed to pay a total of
$36,000 in compensatory damages to 24 individuals with
disabilities.
     For some families who have children with spina bifida, the
yearly conventin of the Spina Bifida  Association is a summer
vacation.  The children can play with other children with spina
bifida and not feel excluded or self-conscious.  In 1992,
excitement turned to disappointment when families showed up at the
convention only to find that the guestrooms, restrooms, and pool at
the Dallas Hyatt were inaccessible.

Avis, Inc. -- Under a formal settlement, Avis, Inc., the country's
second largest car rental company, agreed to provide rental cars
with hand controls for persons with disabilities -- with as little
as eight hours notice in most major airport locations.  Avis also
agreed to urge all existing licensees to adopt the same policy,
require all new franchisees and those renewing their contracts to
adopt the policy, train its staff at its corporate-owned rental
locations, and allow persons who are unemployed due to a disability
and who do not use credit cards, to substitute verifiable
disability-related income in lieu of a verifiable employment
history.  Also, Avis will allow persons who cannot drive due to a
disability to rent cars in their own name and maintain financial
responsibility for renting the car when accompanied by a licensed
driver.

Resort hotels in Hawaii -- The Department sued Pleasant Travel
Service, Inc., and its subsidiary, Hawaiian Hotels & Resorts, Inc.,
who own and operate several resort hotels in Hawaii and California. 
It alleged that the hotels failed to remove barriers to access and
renovated the hotels in ways that did not comply with the ADA's
standards.  Under a consent decree, the Royal Lahaina Resort, the
Royal Kona Resort, and the Kauai Coconut Beach Resort will provide
accessible parking; modify restrooms to make them accessible;
provide access to restaurants, swimming pools and the luau areas;
and offer between 12 and 14 accessible guest rooms at each hotel. 
Also, the defendants agreed to pay a total of $25,000 in
compensatory damages to two individuals who use wheelchairs and
$25,000 in civil penalties.  

     John Hartman, a wheelchair user who is active in community
affairs in Kona, Hawaii, frequently attends meetings of his local
government at the Royal Kona Resort.  Because there was no
accessible restroom, Hartman often would have to leave meetings
abruptly, return to his van, and drive into town to find an
accessible facility.  

Increasing Access to Recreational Activities

     The ADA bolsters the ability of people with disabilities to
enjoy recreational activities with their family and friends.  The
Department has successfully increased access in diverse settings
ranging from bowling centers to county fairs.

Empire State Building in New York -- The Justice Department alleged
that the owners of the Empire State Building failed to remove
architectural barriers where it was readily achievable to do so. 
An agreement resolving the complaint mandates changes to the lobby,
entrance, observation decks, restrooms and telephones, but does not
cover any privately leased office space in the building.  

Bowling alley in Greenwood, South Carolina -- The owners of Emerald
Lanes, a bowling center, agreed to construct a ramp and an
accessible door at the front entrance, build a new accessible
unisex restroom and vestibule leading to it, and add accessible
parking.  

     A South Carolina man just wanted to be able to see his
children bowl in league competition -- but inaccessible facilities
made it impossible.

Public fair in Minnehaha County, South Dakota -- In the first
settlement agreement involving a public fair, Minnehaha County
agreed to a wide range of measures to ensure accessibility at the
Sioux Empire Fair.  The County agreed to renovate several
bathrooms, install two TDD's at pay phones, create an accessible
path of travel through areas of the Fairgrounds, upgrade accessible
parking, make the vending and ticketing counters and booths
accessible, provide materials to Fair volunteers and patrons
regarding the accommodations available for people with
disabilities, and adopt a policy that allows patrons with mobility
impairments to buy the same number of companion tickets to Fair
concerts that other patrons are able to buy.

Theaters in New York City -- A number of motion picture and
performing arts theaters in New York City agreed to install
assistive listening systems and provide individual receivers for
patrons who are hard of hearing.

Providing Freedom from Unnecessary Inquiries into Disability

     The ADA gives people with disabilities the right to be free
from undue requests for personal and private information about
their physical or mental condition.  Many State licensing
authorities are reconsidering the questions they are asking
applicants for professional licenses due to the Department's
activities in this area.

Professional licensing nationwide -- By challenging overly broad
mental health inquiries by State licensing officials of applicants
for professional licenses (law and medicine), the Department has
spurred reform efforts nationwide.  In briefs filed in New Jersey,
Florida, and Virginia, the Department has argued that broad
questions about an individual's history of treatment or counseling
for mental, emotional, or nervous conditions that do not focus on
current impairment of an applicant's fitness to practice in a given
profession violate the ADA.  In one case challenging an
unnecessarily broad inquiry into past mental health treatment, the
Federal court ordered the Virginia Board of Bar Examiners to stop
asking bar applicants whether they had received counseling within
the past five years.
II. Certification Highlights

     The law requires that newly constructed or altered facilities
comply with the ADA Standards for Accessible Design. The ADA
authorizes the Justie Department to certify building codes that
meet the ADA's standards.  In litigation, an entity that complies
with a certified code can use it as rebuttable evidence of
compliance with the law.

Washington State's Code --  In March, the Justice Department
certified that the requirements of Washington's building code are
equivalent to those set forth in the ADA.  Washington was the first
State to submit, and receive certification of, its code.  It may
serve as a model for other states and localities.

III. Technical Assistance Highlights

     Congress made the ADA very flexible and required the Federal
Government to provide technical assistance to help the public
understand the law's requirements.  The Justice Department has
fulfilled this mandate by establishing a wide ranging technical
assistance program.

In the past five years, the Department has --

- distributed more than 70 million ADA publications and
informational pieces to the public;

- established a toll-free Information Line that receives
approximately 6,500 calls each month from the public;

- distributed public service announcements about the ADA to
hundreds of TV and radio stations across the country;

- developed and disseminated an ADA Information File containing
over 30 technical assistance publications to 15,000 public
libraries and 6,000 Chambers of Commerce nationwide; 

- provided grants to trade associations and other organizations for
the development of specially-tailored  publications and videotapes
on the ADA.  The groups included--

- owners and managers of hotels and motels, restaurants, grocery
stores, other retail establishments, small businesses, and
businesses whose owners speak Spanish or other languages;

- builders and contractors, students and professors of design
education programs, and members of historic preservation boards and
commissions;

- medical professionals, child care providers,  and service
providers for older people;

- mayors of medium and large cities, small towns and townships,
police officers and court personnel, and managers and operators of
emergency response ("9-1-1") centers;

- people with disabilities; and,             

- community and professional mediators.

     Most businesses and governments comply once they understand
what is required.  That is why our *ADA Information Line* is a
cornerstone of our public education effort.  Through the
information line, ADA specialists are available to answer questions
and provide basic information, technical guidance, and
publications.  

     A State university administrator did not know how to
accommodate a student who uses a wheelchair -- so he called the ADA
hotline.  An ADA specialist suggested moving courses to accessible
sites as well as setting up meetings with students and staff to
identify possible obstacles that limit campus access. Two weeks
later, the administrator called back to say that the first meeting
was a success, not only for the students, but for the school
because it dispelled the myth that providing program access would
be too costly.

     Our technical assistance initiatives underscore the importance
of developing partnerships between businesses or local governments
and persons with disabilities.  Working together makes compliance
easier and more effective.  

ADA Information Line

     ADA specialists are available Monday, Tuesday, Wednesday, and
Friday from 10:00 a.m. to 6:00 p.m. (EDT), and Thursday from 1:00
p.m. to 6:00 p.m. Spanish language service is also provided.
Callers may hear recorded information and order materials at any
time day or night. 

1-800-514-0301 (voice)
1-800-514-0383 (TDD)

Publications

     Copies of the Department of Justice's regulations and
technical assistance manuals for titles II and III of the ADA, the
ADA Questions and Answers booklet, the ADA Handbook (limited
quantities available), ADA Status Reports, and information about
the Department's technical assistance grant program can be obtained
free of charge by calling the ADA Information Line at the number
listed above or by writing to the address listed below.  These
materials are also vailable as an accommodation to people with
disabilities in large print, Braille, audiotape, and computer disk. 

     U.S. Department of Justice
     Civil Rights Division
     Disability Rights Section
     Post Office Box 66738
     Washington, D.C. 20035-6738

     ADA Documents are On-line.  The Department of Justice operates
an electronic bulletin board system (BBS) that contains its ADA
regulations and technical assistance materials as well as some
materials from other Federal agencies.  These can be downloaded by
computer modem by dialing 202-514-6193.  The BBS can also be
accessed through the Internet. The access codes are telnet
fedworld.gov Gateway D, choice 1 #9.

     The Department also has placed a variety of its ADA materials
directly on the Internet, including press releases on ADA cases and
ADA regulations and technical assistance materials.  These
materials can be accessed with gopher client software
(gopher.usdoj.gov), through other gopher servers (choose 9 for
North America, 5 for USA, 1 for All, and look for Department of
Justice, which currently is option 377), with World Wide Web
software (http://www.usdoj.gov), or through the White House WWW
server (http://www.whitehouse.gov).  On the DOJ Home Page on the
Web, ADA materials are located under Litigation Organizations,
Civil Rights Division and under Justice Department Issues,
Americans with Disabilities Act.  The Department's press releases
are located under the Office of Public Affairs on both the gopher
and the World Wide Web.  The Department's press releases are
searchable on both gopher and World Wide Web.  Speeches by senior
officials of the Civil Rights Division can be found on the Civil
Rights Division gopher and under Litigation Organizations, Civil
Rights Division, Civil Rights Gopher Information.

     Copies of the Department of Justice's Technical Assistance
Manuals for titles II and III and yearly updates can also be
obtained by subscription from the Government Printing Office. The
subscription fee for the Title II Manual, which includes annual
supplements through 1996, is $24. The subscription fee for the
Title III Manual with supplements through 1996 is $25. Call the ADA
Information Line to obtain an order form.

     Copies of legal documents and settlement agreements mentioned
in this publication can be obtained by writing to:

     Freedom of Information/Privacy Act Branch
     Administrative Management Section
     Civil Rights Division
     U.S. Department of Justice
     P.O. Box 65310
     Washington, D.C. 20035-5310
     Fax: 202-514-6195   

IV. Other Sources of ADA Information    

     The Equal Employment Opportunity Commission offers technical
assistance to the public concerning title I of the ADA.

     For ordering documents   
     800-669-3362 (voice)     800-800-3302 (TDD)

     For questions            
     800-669-4000 (voice)     800-669-6820 (TDD)
     
     The U.S. Department of Transportation offers technical
assistance to the public concerning the public transportation
provisions of title II and title III of the ADA.

     ADA documents and general questions
     202-366-1656 (voice)     202-366-4567 (TDD)

     ADA legal questions
     202-366-1936 (voice)     TDD: Use relay service

     Complaints and enforcement
     202-366-2285 (voice)     202-366-0153 (TDD)

     Project ACTION
     202-347-3066 (voice)     202-347-7385 (TDD)

     The Federal Communications Commission offers technical
assistance to the public concerning title IV of the ADA.

     ADA documents and general questions               
     202-418-0190 (voice)     202-418-2555 (TDD)

     ADA legal questions
     202-634-1798 (voice)     202-418-0484 (TDD)

     Complaints and enforcement    
     202-632-7553 (voice)     202-418-0485 (TDD)  

     The U.S. Architectural and Transportation Barriers Compliance
Board, or Access Board, offers technical assistance to the public
on the ADA Accessibility Guidelines.

     ADA documents and questions   
     800-872-2253 (voice)     800-993-2822 (TDD)

     The National Institute on Disability and Rehabilitation
Research (NIDRR) of the U.S. Department of Education has funded ten
regional centers to provide technical assistance on the ADA.

     800-949-4232 (voice & TDD)
(call automatically connects to the closest center)

     The Job Accommodation Network (JAN) is a free telephone
consulting service funded by the President's Committee on
Employment of People with Disabilities.  It provides information
and advice to employers and people with disabilities on reasonable
accommodation in the workplace.

     Accommodation in the workplace
     800-526-7234 (voice & TDD)

V. How to File Complaints

Title I

     Complaints about violations of title I (employment) by units
of State and local government or by private employers should be
filed with the Equal Employment Opportunity Commission.  Call
800-669-4000 (voice) or  800-669-6820 (TDD) for the field office in 
your area.

Titles II and III

     Complaints about violations of title II by units of State and
local government or violations of title III by public
accommodations and commercial facilities should be filed with -

     U.S. Department of Justice
     Civil Rights Division
     Disability Rights Section
     Post Office Box 66738
     Washington, D.C. 20035-6738
 
.
