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6-30-94
     We need more information to answer your question. (1)-Dos / Windows  /

Mac / Other? (2)-Please give your Modem Model, (3)-Serial Number (on Bottom

of  externals,  OUTSIDE on chrome bracket by phone jacks of  internals,  in

Battery Compartment of pocket, inside computer-Mac Powerbook). (4)-Use your

DATA  software  and  type ATi3 ( AT 'eye' 3 ) in  terminal  (direct,  dumb,

local)  mode  to  get ROM version of Modem And >>>  (5)-if  internal  which

COMport  did  you  set via jumpers? <<<. Give (6)-Software  Name  (you  are

using) w/ (7)-Version & (8)-Date, and (9)-short summary of the problem with

(10)->>>  some pertinant details (the Steps you take and the  Result).  11)

Was the modem previously working, or is this a new modem. 12) Some computer

BIOS  have problems, so it won't hurt to include that information  (Date  &

Version # usually shows onscreen when you BOOT).

* * * If  you  did  not  answer all 12 questions, I may not have enough
      information to help you. 90% of all questions are answered with 1
      fax when we get enough info.

>  All FAX software requires a Hard Drive and will not work from a floppy.

> > >  PLEASE: Include your (A)-FAX number, & (B)-Address in case you  need
       some update mailed to you..
__________________________________________________________________________

     >>>  PLEASE NOTE: Our tech lines are open 'till 11PM EST and
          Saturday  for  your convenience.
________________________________________________________________________

***   I'm  really  sorry if you sent a previous fax, but I  only  have  the

breifest of notes on a LOG, and I do 40-90 faxes per day. So please  repeat

the question, your FAX number and Address. I will get  back to you.

                                        Don Hinds - Zoom Tech Wyzard
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