6-28-94                            Winfax Pro

     The   AFC/AFX/Pkt-2400  and  14.4  RPI  are  Class-1  faxmodems.   The
software,   not   the  Modem  negotiates with the fax  machine.  So  if  it
connects  some places,  but not others, it is usually a  Software  problem.
Other Zoom/faxmodems are Class-2. The V-series are Class-2 and 1.

     Make sure you have BUFFERS=35 and FILES=40 in config.sys (or more) and
that fax speed is 19,200 or less (9600 best). If you have to close  Windows
applications  to fax, thn you may need to increase RAM on the computer,  or
keep fewer apps open at one time.

     We  have  found  some  ScreenSavers cause problems  for  FAX,  so  try
disabling  them. Also some things in Config.sys such as Virus checkers  can
cause  a problem. If the Cancel 'button' doesn't work, it's usually a  TSR.
Load the Winfax Dos TSR before going into Windows, then you can rec'v a fax
while in Dos or Windows.

     If it's an internal faxmodem, you'll need to use COM 3 or 4.  Probably
use  IRQ 5 as well to avoid conflicts with devices on COM1/2.  Windows  3.0
doesn't support com3/4. Windows 3.1 has comports and IRQs set wrong on  Com
3/4  so  you set com3/4 correcty via your Control Panel. If  the  modem  is
external, do you have any internal devices using COM3/4?

     Delrina gave us this string: AT&F&C1&D2S7=90S95=44&K4
     (remove S95=44&K4 for non-V series modems)
     Reset: AT&F+FCLASS=0    (to data mode)
A  common Error is 72 or 100. This is usually caused by a TSR.  Check  your
CONFIG.SYS  and Windows defaults. If the trouble is receiving a  fax,  this
may also be TSR related. Windows is not a true multitasking evireonment. It
shares  (switches  back  and  forth) between tasks.  So  continuing  on  an
application,  may cause a fax (incoming or sending) to fail. I  would  wait
until the fax is finished before continuing.

     Microsoft Word has problems. Try Windows Write.

          For help, with Winfax Pro call -  Delrina -416-441-1026

   Does the fax work with the included 'dos' software? We can help you with
that  if it doesn't, or use that to decide if there is a modem problem.  If
the dos software works, then Delrina must handle the Winfax Pro  questions.
Also,  Delrina did have to 'patch' some VERY EARLY Winfax Pro to work  with
the  latest  14,400 faxmodems. So you may need that patch if  you  have  an
EARLY  Winfax.  (Not  Pro 3.x or later Pro 2.x). >>> If  the  included  dos
software does not work (and it too is a current version) then the modem may
have a problem.

                                   Don Hinds - Zoom Tech
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