KING'S QUEST VII
MEMORY TROUBLESHOOTING
for IBM compatibles using Windows 3.1 or higher and MS-DOS 5.0 or higher
revised 11/29/94


Some game players have experienced difficulty getting enough memory to run King's Quest VII.  This 
usually occurs on computer systems with 4 megabytes of RAM.  If you are having memory problems 
with the game, here is a list of troubleshooting steps to try.

The following instructions have been prepared by Sierra's Technical Support Department as an added 
service to our customers.  PLEASE NOTE: SIERRA DOES NOT MAKE ANY CLAIMS, 
GUARANTEES, AND/OR PROMISES THAT THE FOLLOWING INSTRUCTIONS WILL WORK 
ON ANY AND/OR ALL COMPUTER SYSTEMS.


1) DO NOT LOAD WIN-G:  To make sure WIN-G is not activated, edit the RESOURCE.WIN file and 
make sure the following line appears:

WING=FALSE

If this line does not appear, or if the WING line is set to a TRUE value, WIN-G will be loaded.  This 
will take up 200K+ of memory and can cause memory problems. 


2) LOWER SCIMINK VALUE:  Edit the RESOURCE.WIN file and lower the SCIMINK value to 
1900.  Do not lower this line below 1900; values lower than 1900 will cause problems during the game.  
NOTE - Lowering the SCIMINK to 1900 will force the CD drive to access more often, and will result in 
slightly slower game play, but may help solve memory problems. 


3) CHECK THE SWAP FILE: Establish a permanent SWAP file at about 5.5 MEGS.  This will help 
free up memory.  Do not set the swap file too high, 5-6 megs permanent should be enough. 


4) CREATE A BOOT DISK:  Sierra has included a boot disk maker with the game.  The Boot Disk 
Creator is the last option available in the Setup program.  You can run it manually by double-clicking on 
the boot disk creator icon in the SIERRA program group.   In addition, instructions for creating a boot 
disk manually are included at the end of this troubleshooting guide.


5) DISABLE SMARTDRV: King's Quest VII will actually run faster with SMARTDRV disabled.  
Making a boot disk will disable SMARTDRV.


6) CREATE A CLEAN WINDOWS ENVIRONMENT:  Make sure that there are no other Windows 
programs running.  Disable all screen savers, virus scans, etc.  If you are using an alternate Windows 
desktop (PC Tools, Dashboard, Packard Bell Navigator, etc.), use plain Program Manager instead.   If 
you have sound-related Windows programs installed (IconHearIt, SoundBits, etc.), make sure they are 
disabled before starting the game.  Also, turn off your Wallpaper in Desktop in Control Panel.  
Wallpaper can sometimes take up a considerable amount of memory.

7) WINDOWS FOR WORKGROUPS v3.11:  Because of the memory requirements of Windows for 
Workgroups, you may experience trouble getting enough memory for the game if you have only 4 megs 
of RAM.  If you are using Windows for Workgroups, we highly recommend that you have at least 8 
megs of RAM on your computer. 


SHOULD YOU STILL HAVE PROBLEMS
If you continue to experience any problems with the Boot Disk, or if you have any questions concerning 
any of the above steps, our Technical Support Department will be more than happy to assist you.  Please 
call (206) 644-4343 between 8:15 am and 4:45 PM Monday through Friday.  We can also be reached by 
fax at (206) 644-7697, by BBS at (206) 644-0112, or by mail at the following address:

Sierra On-Line
P.O. Box 85006
Bellevue, WA  98015-8506
ATTN:  TECHNICAL SUPPORT

You can also reach our Technical Support Team on one of the following services:
Sierra BBS		(206) 644-0112  (settings 8, N, & 1, up to 38,400 baud)
Compuserve		Sierra: GAMAPUB (ID 76004,2143)  
			Dynamix: GAMCPUB (ID 72662, 1174)
America Online	Keyword: SIERRA

Please outline the problems along with detailed information about your computer system, and we will 
gladly respond to your fax, letter or message as soon as possible.  



KING'S QUEST VII BOOT DISK INSTRUCTIONS
for IBM Compatibles using MS-DOS 5.0 or above and Windows 3.1 or higher
revised 11/29/94

The following instructions have been prepared by Sierra's Technical Support Department as an added 
service to our customers.  PLEASE NOTE: SIERRA DOES NOT MAKE ANY CLAIMS, 
GUARANTEES, AND/OR PROMISES THAT THE FOLLOWING INSTRUCTIONS WILL WORK 
ON ANY AND/OR ALL COMPUTER SYSTEMS.


STEP 1
FORMATTING THE DISK
PLEASE NOTE: It is necessary to format the disk even if the disk is already formatted.  The /S switch 
will transfer files to the boot disk which are necessary for the disk to work correctly.To make a  CD-
ROM Boot Disk, format a high density diskette in the A: drive.  (Use /F:360 or  /F:720 parameter if 
using a low density diskette) For more information on using the FORMAT command, consult your DOS 
manual. Note: This will not work in the B: drive.  Type the command as follows: 

FORMAT  A:/S  <ENTER>

If after entering this command the system responds with a "Bad command or file name" error, then type:

PATH=C:\DOS  <ENTER>

Now retype the FORMAT command above.  If you still receive the same error, the MS DOS FORMAT 
command may not be on your system or it may have been renamed.  Programs such as PC Tools and 
Norton Disk Utilities can rename the format command to prevent accidental loss of data. If you are using 
a program like this, check your documentation to find out how to format a SYSTEM DISK, then 
proceed to Step 2.

STEP 2
LOCATING THE MSCDEX CD ROM EXTENSION (skip if not playing a CD game)
MSCDEX is the Microsoft extension for CD ROM drives.  It must be loaded in order for your 
CD ROM drive to operate.  The following steps should assist you in locating this file on your 
system   To locate MSCDEX, at the C:\> prompt, type:	
TYPE  AUTOEXEC.BAT  |  MORE  <ENTER>

NOTE: The | is called a "pipe" command and is created by pressing <SHIFT> \ (backslash).
Now look for the line which loads "MSCDEX".  This line should look something like this: : 

C:\DOS\MSCDEX  /D:MSCD001
LH  C:\DOS\MSCDEX  /D:MSCD001
LOADHIGH  /L:14429  \DOS\MSCDEX  /D:MSCD001 

Your line may differ from the ones listed above.  Please write down the entire line following the
drive letter in the space provided below.  Be sure and include the full drive and path to your 
MSCDEX file.  For example, any of the above lines should appear as follows:

C:\DOS\MSCDEX  /D:MSCD001								

													

STEP 3
LOCATING THE CD ROM DEVICE DRIVER (skip if you're not playing a CD game)
Along with MSCDEX, the CD ROM also needs a device driver.  This driver is loaded in the 
CONFIG.SYS file.   To determine the correct CD ROM device driver, at the C:\> prompt type:

TYPE  CONFIG.SYS  |  MORE  <ENTER>

NOTE: If you have a SCSI CD ROM drive, there may be an additional driver in your
CONFIG.SYS that must be run for the CD ROM device drivers to load correctly.  Check your
CD ROM drive documentation for more information. 

Now look for the line that contains CD ROM device name which immediately follows the same 
"/D:" switch as the MSCDEX line in the AUTOEXEC.BAT file.  Using the example above, we
would be looking for a line containing "MSCD001".  This line should look something like one of 
the following lines:

DEVICE=C:\DRV\CDROMDRV.SYS  /D:MSCD001  /P:220 
DEVICEHIGH=C:\DRV\CDROMDRV.SYS  /D:MSCD001  /P:220  	
DEVICEHIGH  /L:14652  =C:\DRV\CDROMDRV.SYS  /D:MSCD001  /P:220

Your line may differ from the ones listed above.  Please write down the entire line following the 
drive letter in the space provided below.  Be sure and include the full drive and path to your CD 
ROM device driver.  For example, any of the above lines should appear as follows:	

DEVICE=C:\DRV\CDROMDRV.SYS  /D:MSCD001  /P:220			

DEVICE=										

STEP 4
CREATING THE CONFIG.SYS FILE
Now switch to the A: drive and type the following:

COPY  CON  CONFIG.SYS <ENTER> (The cursor will drop down one line and blink)
DEVICE=C:\DOS\HIMEM.SYS  <ENTER>	
FILES=15  <ENTER>	
BUFFERS=10 <ENTER> 
DOS=HIGH  <ENTER>	

Now add the CD ROM driver line as you wrote it down in the "Locating the CD ROM device driver" 
section above.Complete the file by pressing the  F6  Function key <ENTER>

STEP 5
CREATING THE AUTOEXEC.BAT FILE
Now create an AUTOEXEC.BAT file by typing:

COPY  CON  AUTOEXEC.BAT   <ENTER> (the cursor will drop down one line)
ECHO OFF <ENTER>	
SET  COMSPEC=C:\COMMAND.COM  <ENTER>	
C: <ENTER>
PROMPT  SIERRA  CD  BOOT  DISK  $_$P$G  <ENTER>	
PATH=C:\;C:\DOS;C:\WINDOWS;  <ENTER>

Add the MSCDEX line as you wrote it down in the "Locating the MSCDEX CD ROM extension" 
section listed above.  

Complete the file by pressing the  F6  Function key <ENTER>

STEP 6
REBOOT THE SYSTEM
Reboot your system by depressing the <RESET> button on your computer or by using the <CTRL>, 
<ALT>, <DEL> key sequence on your keyboard.  When you are at a C:\ prompt, type WIN /3 to start 
Windows.

