The Ten Most Commonly Asked Questions  
regarding LANtastic for Windows 95

1. Does Power Suite work with LANtastic for Windows 95
Yes! With LANtastic for Windows 95, your customers can still enjoy the 
powerful communications features of LANtastic Power Suite while migrating to 
Windows 95. LANtastic for Windows 95 enables you to run most Power Suite 
applications on Windows 95 computers. You can have basic BitCom/BitFax 
functionality, as long as the fax/modem server is a local device on a 
DOS/Windows PC. However, BitCom/BitFax is 16-bit software and will not fully 
utilize the 32-bit capabilities in Windows 95.

The Cheyenne" BitShare client module in Power Suite also works on a PC 
running LANtastic for Windows 95. If the client is running on a Windows 95 
PC, LANtastic must be the primary network log on. The Cheyenne BitShare 
server portion of Power Suite will not run on a Windows 95 PC, due to its 
DOS TSR architecture. However, you can still use this function by setting up 
a DOS or Windows PC as the modem server.

The Lotus" cc:Mail and Lotus Organizer clients work well with LANtastic for 
Windows 95 when properly set up. To assure proper setup, please refer to the 
Windows 95 product bulletin on our World Wide Web site at 
http://www.artisoft.com, or request a copy from our FaxReturnSM service by 
dialing 520-884-1397 from you fax telephone handset. Select #2 at the prompt 
for a complete listing of available bulletins.

2. When is LANtastic for Windows 95 going to be available?
LANtastic for Windows 95 software was released to Artisoft production on 
December 16, 1995. We began building software kits on December 19, and 
customer shipments began on December 20, 1995. The software will be readily 
available through ArtisoftOs authorized distributors worldwide during the 
first week of January 1996. 

LANtastic for Windows 95 Starter Kits, including software, cables and two 
plug-and-play NodeRunner Pro Combo network adapters, are scheduled for 
shipment to distribution on January 22, 1996. LANtastic for Windows 95 
Add-On Kits, including software, cable and one plug-and-play NodeRunner Pro 
Combo or UTP network adapter, are also scheduled for shipment to distribution 
on January 22, 1996.

3. What new features are going to be in LANtastic for Windows 95?
For information about specific features in LANtastic for Windows 95, please 
refer to the Products section of ArtisoftOs World Wide Web Home Page, or dial 
the Arti-FactsSM Bulletin Board Service or FaxReturn service.

4. Will upgrades or conversions be available?
Upgrades to LANtastic for Windows 95 are available to all current LANtastic 
5.0, 6.0 and Simply LANtastic customers at special promotional prices through 
December 31, 1995. For more information, contact ArtisoftOs Sales Consultation 
Center at 1-800-846-9726 (in U.S. only). Customers outside the United States 
should contact their local Artisoft distributor or international Artisoft 
sales office. A complete list of Artisoft international sales offices is 
included on the last page of this document.

5. At what prices will the new software be sold?
LANtastic for Windows 95 pricing is as follows:  (all prices are in U.S. 
dollars)

Product                                                  SKU     MSRP/US $
LANtastic for Windows 95 NodeRunner/Pro CC Starter Kit  *9502   $ 349.00
LANtastic for Windows 95 NodeRunner/Pro CC Add-on Kit   *9503   $ 179.00
LANtastic for Windows 95 NodeRunner/Pro UTP Add-on Kit  *9504   $ 169.00
LANtastic for Windows 95 software, single-user           9501   $ 119.00
LANtastic for Windows 95 software, single-user upgrade  9501-U  $  79.00
LANtastic for Windows 95 software, 5-user               9505    $ 499.00
LANtastic for Windows 95 software, 5-user upgrade       9505-U  $ 299.00
LANtastic for Windows 95 software, 10-user              9510    $ 899.00
LANtastic for Windows 95 software, 25-user              9525    $ 1,799.00
* Available mid-January 1996.6. What hardware do you recommend to run 
LANtastic for Windows 95?
Our tests indicate that small and growing businesses running Windows 95 need 
more than the recommended memory requirements specified by Microsoft. For any 
LANtastic client, we recommend using at least a 386DX33 processor with a 
minimum of 8MB RAM. For any LANtastic server, we recommend at least a 486DX33 
processor with a minimum of 8MB RAM, but encourage you to use 16MB or more. 
You'll also need at least 6MB of free hard disk space. 

We also recommend that you use ArtisoftOs plug-and-play NodeRunner Pro network 
adapters. LANtastic for Windows 95 will work with industry-standard network 
interface cards supported with Windows 95.

7. Will you continue to offer LANtastic 32-bit Client for Windows 95?
The LANtastic 32-bit Client for Windows 95 was released to the public on 
October 18, 1995 to enable LANtastic customers to connect Windows 95 PCs to 
their existing LANtastic network. With the release of LANtastic for 
Windows 95, customers will be able to secure enhanced client software and 
configure their Windows 95 PCs as servers on LANtastic networks. As a result, 
we discontinued the availability of LANtastic 32-bit Client for Windows 95 
from Artisoft's Bulletin Board Service (BBS) and World Wide Web Home Page as 
of December 20, 1995. 

Artisoft will continue to offer fee-based, Priority 900 Support for LANtastic 
32-bit Client for Windows 95. To access this service, call 900-555-TECH (8324). 
This service is available only in the United States.

8. How does LANtastic for Windows 95 compare to the native networking 
features in Windows 95?
Award-winning LANtastic is the only network solution specifically designed 
for small and growing businesses. With nearly four million users worldwide, 
LANtastic is the most popular network for small business because of its 
easy-to-use interface, intuitive administration tools, reliability, 
scalability and security. And, LANtastic is the most adaptable network 
software for growing, mixed environments of DOS, Windows, OS/2" and Windows 95 
platforms.

A unique feature of LANtastic for Windows 95 is its ability to share the 
computer resources that are attached to DOS-based PCs running LANtastic, a 
feature that Microsoft networking products donOt have. LANtasticOs product 
design provides a solid foundation for added power, performance and function. 
Microsoft is positioning Windows 95 as a low-end, desktop solution with 
network connectivity and NT as their business networking solution.  As a 
result, Windows 95 doesnOt include three key features that small and growing 
businesses need: performance, scalability and security. 

LANtastic is designed with comprehensive built-in security features typically 
found only on network servers such as the Microsoft" NT Server or Novell" 
NetWare". In the near future, we will offer Apple Macintosh client-server 
networking capabilities.  WeOre also developing a new, advanced file system 
technology that will offer very efficient disk space utilization, easier file 
administration, and reliable performance that we expect will rival NT Server 
or NetWare.

The LANtastic for Windows 95 system includes a new LANtastic Custom Control 
Panel, which allows users to customize tabs and buttons displaying as much or 
as little information as they want. Users can change settings to suit their 
needs for color, tab names, icons and applications, all from the Control 
Panel. In addition, users can drag and drop up to 100 different application 
icons onto 16 user-definable tabbed pages, and set password protection for 
each page. Through the Custom Control Panel, Artisoft's value-added Resellers 
can incorporate their logo or company information into "about" screens, and 
add their applications or utilities to provide a custom solution for the end 
user.

These capabilities provide small businesses with an easy-to-use, affordable, 
reliable and powerful network that will grow with them as their growing 
business network demands. There's no need move to Microsoft's more complex, 
sophisticated Windows NT Server or NovellOs NetWare product lines when high 
performance, security and network growth are key network requirements, 
because LANtastic networks have all these features. And with LANtastic 
networking, users can preserve their existing investments in DOS, Windows and 
OS/2 platforms, while growing their businesses and networks.   

Below is a matrix of features small businesses need and how LANtastic for 
Windows 95 and Windows 95 networking address these needs.
* Available second quarter, calendar year 1996.

9. Will Simply LANtastic, LANtastic Home Network or LANtastic 5.0 run on 
Windows 95? 
Simply LANtastic, LANtastic Home Network and LANtastic 5.0 are not supported 
on platforms running Windows 95. Customers using Simply LANtastic, Home 
Network or LANtastic 5.0 who are migrating to Windows 95 should purchase the 
applicable LANtastic for Windows 95 Upgrade software package for complete 
32-bit client and server networking on their LANtastic network.

10. How can I receive technical assistance for LANtastic for Windows 95?
LANtastic Premier Partners and LANtatic Advantage Partners are an 
excellent source of personalized help. Call us at 1-800-846-9726 and we'll be 
pleased to put you in touch with a partner near you. In addition, Artisoft 
provides complimentary and fee-based technical support services available for 
LANtastic for Windows 95. These services are listed below. Prices, 
specifications and services are subject to change without notice.

Telephone Support

Priority 900 Support (U.S. only)
(900) 555-TECH  (8324)
There's no waiting on this line, and you work with expert Artisoft technicians. 
The cost, billed to your phone number, is $2.50 per minute.  Service is 
available Monday through Friday, 6 a.m. to 9 p.m., and Saturday, 7 a.m. to 
5 p.m., Mountain Time, excluding holidays.

Priority 800 Support (U.S. and Canada)
(800) 293-3936
This is the same priority service available through the 900 line, and it's 
especially convenient if you prefer to use a credit card. The cost, billed 
to Visa, Master Card or American Express, is $2.50 per minute. Priority 800 
Support is available at the same times as Priority 900 Support.

Standard Support 
(520) 670-7000 
Get help with LANtastic for Windows 95 software from a qualified Artisoft 
technician. Available Monday through Friday, from 7 a.m. to 5 p.m., Mountain 
Time.  If there is a wait for this personal help, you can explore the AARTS 
automated help system, described below, without losing your place in line.

AARTS
(Artisoft Automated Remote Troubleshooting System)
(520) 670-7000
This automated system walks you through standard networking situations and 
solutions. Explore this system while you wait for personalized technical 
consulting. You'll be automatically routed out of AARTS when a technician 
becomes available. After normal business hours, listen to the the recorded 
options and press "9" after the appropriate prompt to access AARTS.

Complimentary Support Services
Arti-Facts BBS
Use your modem to call ArtisoftOs Arti-Facts BBS. 
For 9600 baud communications, call (520) 884-8648 in the U.S. and Canada.
For 14.4k baud communications, call (520) 884-9675.
To get the most from your first dial-up session, download the following files:
       BLTS.ZIP, which gives you all of ArtisoftOs technical bulletins in on compressed file.
       BBSLIST.TXT, which lists all of the files available on the BBS.

Artisoft's CompuServe" Forum
To use this service, you must have CompuServe access. At the CompuServe ! 
prompt, type GO ARTISOFT <Enter> to download the latest drivers, solutions 
and technical bulletins.

FTP Site
ftp.artisoft.com
Technical bulletins, tutorials and troubleshooting tips can be downloaded 
from ArtisoftOs FTP site. Log in with user name OanonymousO and use your 
e-mail address as your password.

World Wide Web
http://www.artisoft.com
Technical bulletins, tutorials and an on-line troubleshooting system are also 
available from Artisoft's WWW site.

FaxReturn Service
520-884-1397
Call from a fax machine telephone handset to automatically receive technical 
bulletins. Select #2 at the prompt for a complete listing of available 
bulletins.

Artisoft World Wide Offices

Australia
Artisoft Australia
Level 2, Suite 3
4-10 Bridge St.
Pymble, NSW 2073
Australia 
Tel: 61-2-9988-4800
BBS: 61-2-9988-4617
Fax: 61-2-9988-4643 
 
Benelux
Artisoft Benelux
Reactorweg 291
3542 AD Utrecht
The Netherlands
Tel: 31 (0)30-2417900
BBS: 31 (0)30-2412716
Fax:  31 (0)30-2417999 
 
Canada
Artisoft Canada
10 Carlson Court #590
Etobicoke, Ontario
Canada M9W 6L2
Sales: Tel: 416-213-8600, Fax:  416-213-8602
Support: Tel: 800-293-3936* (U.S. support center)
BBS: 520-884-8648  (U.S. support center) 
*See the section called "Priority 800 Support (U.S. and Canada)" for 
billing information. 
 
France
Artisoft France
99 Quai du Docteur Dervaux
92600 Asnieres-Sur-Seine
France
Tel: 33 (1) 46 88 08 18
BBS: 33 (1) 40 80 08 81
Fax: 33 (1) 40 80 08 82  
 
Germany
Artisoft Deutschland
Landsberger Strabe 408
81241 Munich
Germany
Tel: 49-89-580-98-51
BBS:  49-89-580-98-47
Fax:  49-89-580-98-802 
(For technical support, please call 44 (1923) 20-84-78 in the United Kingdom. 
Long distance fees may apply.) 
 
Italy
Artisoft Italia
Via Giovanni da Udine 34
Milan 20156
Italy
Tel: 39 (2) 38-09-33-08
BBS: 39 (2) 38-09-33-72
Fax: 39 (2) 38-09-33-71

Japan
Artisoft Japan
Fuyo-Kanda Bldg 4F
1-4-13 Higashi-Kanda
Chiyodaku, Tokyo
Japan 101 
Tel: 81-03-5687-9451
BBS: Nifty LAN vendor forum
Fax: 81-03-5687-9455 
 
Mexico
Artisoft Mexico
Insurgentes Sur 667
Tercer Piso
Colonia Napoles
Mexico City  Mexico 03810
Tel: 52 (5) 543-4890
BBS: 52 (5) 536-2578
Fax: 52 (5) 687-5330 

United Kingdom
Artisoft UK
223 Berwick Ave.
Slough, Berkshire SL1 4QT
United Kingdom
Tel: 44 (1753) 55-49-99
BBS: 44 (1753) 55-17-50
Fax: 44 (1753) 55-13-25
Technical Support: 44 (1923)20-84-73
 
United States
Artisoft, Inc. 
2202 North Forbes Blvd.
Tucson, Arizona 85745
USA
For U.S. telephone support information, please refer to the section called  
"Telephone support" above.

Any more questions?
The Artisoft Sales Consultation Center is available to answer them from 6:00 
a.m. to 5:00 p.m. MST Monday through Friday at 1-800-846-9726 (U.S. and 
Canada). Outside the U.S. and Canada, or for information regarding the 
availability of localized versions of LANtastic for Windows 95, contact your 
Artisoft Reseller or the Artisoft international office nearest you as listed 
above.

LANtastic, Artisoft, and ArtiCom are registered trademarks of Artisoft, Inc.  
CorStream, LANtastic Z, ArtiSave are trademarks, and FaxReturn is servicemark 
of Artisoft, Inc.  Brand names, company names and product names are trademarks 
or registered trademarks of their respective companies.
