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Service Hints & Tips

Document ID: DETR-42RQAR

Aptiva - 2158/2163/2164 Diagnostics - Factory-installed storage devices

Applicable to: World-Wide

Use this check procedure to test any factory-installed drives.

ATTENTION: The customer may have customized settings in the Setup Utility (other than default settings) on the computer you are servicing. Running the Setup Utility might alter those settings. Take note of the current settings and verify that the customer settings are in place when service is complete.

NOTE: If you cannot access the hard disk drive or load a diskette from Drive A or load a CD from the CD-ROM drive, make sure that the BIOS Setup Utility has the startup sequence set with diskette, CD ROM, and hard disk drives.

001 - START
1ò Insert the diagnostics diskette into the diskette drive.
2ò Power-off then power-on the system unit.

002 - DO ANY POST MESSAGES, ERROR CODES, BEEPS, OR SYMPTOMS OCCUR? (YES, READ AHEAD. NO, GO TO STEP 003)
1ò Go to Index of Symptoms, Messages, Error Codes, or Beeps by clicking here - .
2ò End.

003 -
1ò Select Utility from the menu.
2ò Select and execute Tech Support Form from the menu to generate a system configuration report.
3ò Compare the system configuration list with the actual devices installed in system.

NOTE: If necessary, remove the cover and visually compare the devices installed in the system unit to those shown in the Tech Support Form.

004 - IF THE NUMBER OF DISKETTE, HARD DISK, OR CD-ROM DRIVE IS NOT CORRECT, READ AHEAD; OR GO TO STEP 005.

1ò Check the cable installation of all disk drives. (See "Machine Type 2158 System Board Jumpers and Connectors" by clicking here - or "Machine Type 2163 System Board Jumpers and Connectors" by clicking here - .)
- Diskette drive should be connected to the system board connector CN11 for 2158 and CN5 for 2163.
- IDE Primary Channel Master and Slave Drives in BIOS Setup should be connected to the system board connector CN9 for 2158 and CN11 for 2163.
- IDE Secondary Channel Master and Slave Drives in BIOS Setup should be connected to the system board connector CN10 for 2158 and CN10 for 2163.

NOTE: The CD-ROM drive that comes with system unit should be configured as IDE Secondary Channel Master device.

2ò Check all power supply voltages, switch, and jumper settings before you replace the system board. (See "Machine Type 2158 System Board Jumpers and Connectors" by clicking here - or "Machine Type 2163 System Board Jumpers and Connectors" by clicking here - .)

3ò Check the power supply voltages if you have a "system no-power" condition. See "Power Supply Connectors and Voltages" on page 108 of the HMM.

4ò Check the hard disk and CD-ROM drives jumper settings. See the hard drive jumper settings by clicking here - .

5ò Check the voltages of all disk drive power connectors. See "Power Supply Connectors and Voltages" on page 108 of the HMM.

6ò Correct the parameter settings under Disk Drives in the BIOS Setup. See "Hard Disk Drive" on page 3 of the HMM.
- In the BIOS Setup, check that the correct drive size is set for the flagged drive shown in the System Information. See "Viewing System Information, Video Information and Model Information" on page 13 of the HMM.

7ò Enter BIOS Setup and load default settings.

If the problem remains, check the continuity on the drive and the cable and replace it if necessary. If that does not fix the problem, replace the system board.

8ò End.

005 -ò
Select Diagnostics from the PC-Doctor diagnostics program main menu. Select and execute Floppy Disk Test if you want to test diskette drive. Select and execute Hard Disk Test if you want to test hard disk drive.

1ò Select Interactive Tests from the PC-Doctor diagnostics program main menu, then select and execute CD-ROM/DVD Test if you want to test CD-ROM drive.

2ò If the diagnostics program did not detect a failure, but the system still displays a failure:
- If an error or other symptom appears, go to "Index of Symptoms, Messages, Error Codes, or Beeps" by clicking here - .
- If no error can be detected or the symptom is intermittent, go to "Undetermined Problems" by clicking here -

3ò End.

	Search Keywords
	Hint Category	Diagnostics, Diskette Drives, Hard Drives
	Date Created	01-12-98
	Last Updated	24-02-99
	Revision Date	24-02-2000
	Brand	IBM Aptiva
	Product Family	Aptiva
	Machine Type	2158, 2163, 2164
	Model	all
	TypeModel
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