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Service Hints & Tips

Document ID: MCGN-3SXKW5

Servers - Possible drive failures in 3518/3519 enclosure (U.S. and Canada only)

Applicable to: Canada, United States

SYMPTOM:
When the server is powered up, the following error is displayed by the ServeRAID or ServeRAID II Adapter:

"The Drive Configuration Has Changed"

"The following drives are not responding:"

"(old state)/(new state)"

" Your System has a configuration error due to the above conditions"

"Press F4 - Retry command"

"Press F5 - Update Adapter Configuration to exclude non-responding Drives"

" Warning : non-responding drives will be set to DDD"

"Press F10 - Exit without any change"

---------------------- OR -----------------------------

When the system is powered up, the non-RAID SCSI Adapter BIOS loads. The following is a example of what the BIOS may
display if there is a CD-ROM and one hard drive attached to the non-RAID SCSI adapter:



                SCSI ID #0 IBMDFHSS2W  Drive C: (80h)

                SCSI ID #6 IBMCDRM00203

       Press <CTRL A> For SCSISelect (TM) Utility

       <<< Press <F1> to resume, <F2> setup


NOTE: The drives in the external enclosure are not recognized.

PROBLEM ISOLATION AIDS:

All of the following must be true for this tip to apply:

- The enclosure is a IBM Type 3518 model 001 or Type 3519 model R01 configured with supported hard drives.

- The 3518/3519 is connected to the external port of any supported SCSI Controller/Adapter or ServeRAID/ServeRAID II Controller/Adapter that is properly configured in any supported IBM PC Server or Netfinity server using a supported SCSI cable.

- The 3518 enclosure is configured with a SCSI Repeater Card option p/n 40H4869 / FRU p/n 94G5565, or Option p/n 94G7585 / FRU p/n 93H6409.

- The 3519 enclosure is configured with a SCSI Repeater Card option p/n 94G7585 / FRU p/n 93H6409 (ships standard with the 3519 enclosure).

FIX:

1- Configure the 3518 enclosure using the SCSI Repeater Card option p/n 94G7585 FRU p/n 07L8624.

NOTE: The 3519 enclosure ships configured with the FRU p/n07L8624. There is no fix for the symptom as it relates to the 3519 at this time. Use the workaround below.

WORKAROUND:

1- Do NOT press F4 at the system message, power off, then power on the 3518/3519 Enclosure.

-------------------------- OR ------------------------------

1- Cycle the power on each of the drives using the switch on the front of the drives that are located in the 3518/3519 to recover the drive status.

2- Power off, then power on the server to reset the SCSI Adapter

Note:

- Refer to RETAIN TIP Record #H125499 for issues specific to drives configured in a 3518 Enclosure.

- Refer to ECA012 and ECA015 for issues related to Hard Drive failures.

Use standard Warranty Replacement Procedures when replacing the Repeater Card.

SCSISelect is a trademark of Adaptec, Inc.


SAS KEYWORDS:
PSY2, D/T3518, D/T8638, D/T8640, D/T8641, D/T8642, D/T8650, D/T8651, D/T8644, UNCLASSIFIED, HEALTH, D/T3519, P/N40H4869, P/N94G5565, P/N94G7585, P/N93H6409, P/N07L8624

Search Keywords

PSY2, D/T3518, D/T8638, D/T8640, D/T8641, D/T8642, D/T8650, D/T8651, D/T8644, UNCLASSIFIED, HEALTH, D/T3519, P/N40H4869, P/N94G5565, P/N94G7585, P/N93H6409, P/N07L8624

Hint Category

Retain

Date Created

26-03-98

Last Updated

06-08-98

Revision Date

04-08-99

Brand

IBM PC Server

Product Family

Netfinity 3500, Netfinity 7000, PC Server 300, PC Server 315, PC Server 320, PC Server 500, PC Server 704, PC Server 720, Rack/Storage Enclosures

Machine Type

8644, 8651, 8640, 8638, 8641, 8650, 8642, 3518, 3519

Model

Various

TypeModel

Retain Tip (if applicable)

H162911

Reverse Doclinks
and Admin Purposes

USA=A, EMA=D, AFE=D