3.629 bytes |
Service Hints & Tips |
Document ID: MCGN-3SXRKU |
PC Server 325/330 - Lost hardware interrupt with NetWare 3X/4X
Applicable to: World-Wide
SYMPTOM:
"Primary interrupt controller detected a lost hardware interrupt" is displayed at the NetWare server console but the system continues to run without abend or system hang.
PROBLEM ISOLATION AIDS:
All of the following must be true for this tip to apply:
- The system is a PC Server 325 Type 8639 model EJ0/ES0/ESV/RS0
---------- OR ---------
The system is a PC Server 330 Type 8640 model ES0/ES2/ESS/EM2
- All system diagnostics pass
- The system hardware is properly configured.
- The system is running Novell NetWare 3.12 / 4.10 / or 4.11
FIX:
1- Download the "PC Server 325/330 BIOS 45A" or higher from the IBM Website at the following URL:
http://www.pc.ibm.com/us/files.html
-Select SEARCH.
-Type "BIOS 45A" in the Keywords box.
-Select SEARCH.
-Select "PC Server 325/330 BIOS 45A" to download.
The file is a self-extracting executable file that will prompt for a diskette.
2- Cold boot the server with the BIOS 45A diskette, and follow the on-screen prompts to flash the System BIOS.
NOTE: DO NOT interrupt the BIOS flash program.
3- Reboot the server with the flash diskette removed, and press <F1> for Setup/Configuration.
4- Select "start options" from the Configuration Setup Utility Menu.
5- Set the "virtual wire I/O APIC" to "Disable", then press <ESC> to exit this screen, save the settings and exit the Utility.
Note: IF the symptoms persist, see RETAIN Record # H162440 for issues specific to NetWare and use of interrupt 15.
NetWare is a trademark of Novell Inc.
SAS KEYWORDS:
PSY2, UNCLASSIFIED, D/T8639, D/T8640, NETWARE, 3X 4X, LOST, HARDWARE, INTERRUPTS, PRIMARY
Search Keywords |
PSY2, UNCLASSIFIED, D/T8639, D/T8640, NETWARE, 3X 4X, LOST, HARDWARE, INTERRUPTS, PRIMARY | |
Hint Category |
Retain | |
Date Created |
26-03-98 | |
Last Updated |
15-07-98 | |
Revision Date |
14-07-99 | |
Brand |
IBM PC Server | |
Product Family |
PC Server 325, PC Server 330 | |
Machine Type |
8639, 8640 | |
Model |
EJ0/ES0/ESV/RS0 ES0/ES2/ESS/ | |
TypeModel |
| |
Retain Tip (if applicable) |
H007138 | |
Reverse Doclinks |
Date last altered: A98/03/25, Owning B.U.:USA, USA=A, EMA=A, AFE=A |