PC Server 325/330 - Lost hardware interrupt with NetWare 3X/4X

3.629 bytes

Service Hints & Tips

Document ID: MCGN-3SXRKU

PC Server 325/330 - Lost hardware interrupt with NetWare 3X/4X

Applicable to: World-Wide

SYMPTOM:
"Primary interrupt controller detected a lost hardware interrupt" is displayed at the NetWare server console but the system continues to run without abend or system hang.

PROBLEM ISOLATION AIDS:
All of the following must be true for this tip to apply:

- The system is a PC Server 325 Type 8639 model EJ0/ES0/ESV/RS0
---------- OR ---------
The system is a PC Server 330 Type 8640 model ES0/ES2/ESS/EM2

- All system diagnostics pass

- The system hardware is properly configured.

- The system is running Novell NetWare 3.12 / 4.10 / or 4.11

FIX:
1- Download the "PC Server 325/330 BIOS 45A" or higher from the IBM Website at the following URL:

http://www.pc.ibm.com/us/files.html

-Select SEARCH.

-Type "BIOS 45A" in the Keywords box.

-Select SEARCH.

-Select "PC Server 325/330 BIOS 45A" to download.

The file is a self-extracting executable file that will prompt for a diskette.

2- Cold boot the server with the BIOS 45A diskette, and follow the on-screen prompts to flash the System BIOS.
NOTE: DO NOT interrupt the BIOS flash program.

3- Reboot the server with the flash diskette removed, and press <F1> for Setup/Configuration.

4- Select "start options" from the Configuration Setup Utility Menu.

5- Set the "virtual wire I/O APIC" to "Disable", then press <ESC> to exit this screen, save the settings and exit the Utility.

Note: IF the symptoms persist, see RETAIN Record # H162440 for issues specific to NetWare and use of interrupt 15.

NetWare is a trademark of Novell Inc.

SAS KEYWORDS:
PSY2, UNCLASSIFIED, D/T8639, D/T8640, NETWARE, 3X 4X, LOST, HARDWARE, INTERRUPTS, PRIMARY

Search Keywords

PSY2, UNCLASSIFIED, D/T8639, D/T8640, NETWARE, 3X 4X, LOST, HARDWARE, INTERRUPTS, PRIMARY

Hint Category

Retain

Date Created

26-03-98

Last Updated

15-07-98

Revision Date

14-07-99

Brand

IBM PC Server

Product Family

PC Server 325, PC Server 330

Machine Type

8639, 8640

Model

EJ0/ES0/ESV/RS0 ES0/ES2/ESS/

TypeModel

Retain Tip (if applicable)

H007138

Reverse Doclinks
and Admin Purposes

Date last altered: A98/03/25, Owning B.U.:USA, USA=A, EMA=A, AFE=A

	Search Keywords	PSY2, UNCLASSIFIED, D/T8639, D/T8640, NETWARE, 3X 4X, LOST, HARDWARE, INTERRUPTS, PRIMARY
	Hint Category	Retain
	Date Created	26-03-98
	Last Updated	15-07-98
	Revision Date	14-07-99
	Brand	IBM PC Server
	Product Family	PC Server 325, PC Server 330
	Machine Type	8639, 8640
	Model	EJ0/ES0/ESV/RS0 ES0/ES2/ESS/
	TypeModel
	Retain Tip (if applicable)	H007138
	Reverse Doclinks and Admin Purposes	Date last altered: A98/03/25, Owning B.U.:USA, USA=A, EMA=A, AFE=A