52.828 bytes

Service Hints & Tips

Document ID: DETR-42JU2A

Aptiva - 2159 Diagnostics - Index of symptoms, messages, error codes, and beeps

Applicable to: Japan, Canada, United States

The tables below list failure symptoms and possible causes. The most likely cause is listed first. Make sure you complete all items in the cause or "Action/FRU" column. When servicing a system, always begin with "Start" in the following document . This index can also be used to help you decide which FRUs to have available when servicing a system. If you are unable to correct the problem using this index, go to "Undetermined Problem" in the following document .

Notes:
1. If an error message and incorrect audio response occur, diagnose the error message first.
2. If you cannot run the Diagnostics tests but did receive a POST error code, diagnose the POST error message.
3. If you did not receive any error message, look for a description of your error symptoms in the first part of this index.
4. Check all power supply voltages, switch, and jumper settings before you replace the system board. Also check the power supply voltages if you have a system no-power condition. (See "Power Supply" in the following document and "System Board Layout" in the following document )
In the tables below, an X in an error code can be any number. If you are unable to correct the problem using this index, go to ô"Undetermined Problem" on the following document .

Note: To diagnose a problem, first find the symptom, message, error code, or beeps in left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.

Symptoms, Messages

Action/FRU

Address Exceeds the Size of Your Memory.

An invalid memory address was entered. Diagnostics Tests display this message during the
Locate Bad Chips option.

Memory SIMM
System Board

Arithmetic Functions Failed.
An error was detected during the
CPU Test.

Processor
System Board

Audio software program invoked
but no sound comes out of
speakers, or sound comes out of
one speaker only.

Diagnostics for Factory-Installed Riser Card, Sound Card, or Adapter Cards Not Supported by Diagnostics CDö .
Mwave/Sound adapter card connection, cable, jumpers
Mwave/Sound adapter card volume control
Mwave/Sound adapter card

Audio software program does not
initiate in software but CD-ROM
drive works normally.

Diagnostics for Factory-Installed Riser Card, Sound Card, or Adapter Cards Not Supported by Diagnostics CDö .

Mwave jumper settings
Mwave/Sound adapter card

Base Memory Test Failed.
An error was detected in base
memory.

Memory SIMM
System Board

Blinking cursor only and machine
not working normally.

Factory-Installed Drive Devicesö
Diskette drive connection/cable
diskette drive
Access Station host card
Access Station client card
Access Station cable
System board

Boot Sector Unreadable.
A boot sector read error was
detected on the hard disk drive.

Hard Disk Drive
Hard Disk Drive Cable
System Board

Bus Noise Test Failed.
RAM Test detected an error in the memory bus.

Memory SIMM
System Board

Butterfly Cylinder Access Test Failed.
Hard Disk Drive Test detected mismatch between the data read and the data stored on the drive.

Hard Disk Drive
Hard Disk Drive Cable
System Board

Cannot finish diagnostic test.

Diagnostics Device Presence Testö

CD-ROM drive LED came on and stayed on more than 20 seconds before shutting off.
Software asks to install disc.
Software displays a Reading CD error.

CD is not inserted properly.
CD is damaged.
CD has dirt or foreign material on it.

CD-ROM drive LED comes on when inserting a disc but no CD-ROM drive icon appears in the File Manager as Drive D.

Factory-Installed Drive Devicesö
CD-ROM drive connections/cables/jumpers
CD-ROM drive
Access Station host card
Access Station client card
Access Station cable

CD-ROM drive LED does not come on when inserting a disc in the drive when the system is
powered on and the CD-ROM drive power connector has the correct voltage.

Diagnostics for Factory-Installed Riser Card, Sound Card, or Adapter Cards Not Supported by Diagnostics CDö .
CD-ROM drive
Access Station host card
Access Station client card
Access Station cable

CD-ROM drive LED does not come on but CD-ROM drive works normally.

CD-ROM drive

CD-ROM drive does not load or eject when the system is powered on, the LED light is off,
and the eject button is pressed and held.

Factory-Installed Drive Devicesö
CD-ROM drive system connection/cable
CD-ROM drive
Access Station host card
Access Station client card
Access Station cable
Power supply

CD-ROM drive does not read data files and no error codes or messages are displayed.

Cannot read from Drive E.

Retry loading CD message is displayed with disc loaded in CD-ROM drive. Mwave/Sound adapter card works properly.

Diagnostics for Factory-Installed Drive Devices Not Supported by the Diagnostics CDö

Check with a known good disc and correct level of software.

CD-ROM drive
Access Station host card
Access Station client card
Access Station cable

CD-ROM drive does not play an
audio disc. Mwave/Sound
adapter card works properly.
CD-ROM drive reads data files.

Diagnostics for Factory-Installed Drive Devices Not Supported by the Diagnostics CDö

Audio cable on CD-ROM drive is not
connected to sound adapter card. Check the audio cable from the CD-ROM drive to the client card in the Access Station and the audio cable that is connected from the
system board to the host card. If music can be heard through headphones plugged into the sound adapter card jack, replace the
CD-ROM drive.

Access Station host card
Access Station client card
Access Station cable

Clock Stopped.
Real-time clock has stopped working.

Battery
System Board

CMOS Clock Test Failed
Time and Date Settings for CMOS and DOS do not Match.

Battery
System Board

Communication problem.
Modem function does not work properly.

Mwave connection/jumpers
Mwave Wake Up on Ring jumper
connection/cable
Mwave card
Riser Card
System Board

Controller Diagnostic Test Failed.
An error was detected while testing the Hard Disk Controller (Adapter).

Hard Disk Drive
System Board

Cylinder 0 errors.
Test detected an error reading the first cylinder of the hard disk drive.

Hard Disk Drive
System Board

Device is Not Ready
Ready the Device...
or
Press Any Key

Ensure the device is powered on.
Replace failing device
Device Adapter (if installed)
System Board

Diskette drive indicator LED remains on or does not light when drive is active.

Diskette drive connection/cable
Diskette drive
Access Station host card
Access Station client card
Access Station cable
System board

3.5-in. diskette drive and
CD-ROM do not work.

Access Station host card
Access Station client card
Access Station cable

3.5-in. diskette drive does not
work.

Factory-Installed Drive Devicesö
Diskette drive
Diskette drive connection/cable
Access Station host card
Access Station client card
Access Station cable
System board

Disk Error Encountered Opening Output File Press Any Key To Continue.

Hard Disk Drive
System Board

DMA #X Failed
Main Components Test detected an error while testing the DMA controller.

System Board

DMA Page Register Failed
DMA page register error

System Board

Drive (x) Media (y) Mismatch
FAT ID mismatch with installed drive.

Check diskette and diskette drive capacity.
Diskette Drive
System Board

Error in video buffer.
Bad bits.
Video memory test error.

Video Adapter
System Board
Monitor

Extended Memory Test Failed.
Extended memory error.

Memory SIMM
System Board

FAX/voice modem function has no sound output. (Data files are received normally; sound or
sound adapter card works correctly.)

Check jumper settings and cable
connections on Mwave card.
Mwave card or sound card
Riser Card
System Board

FAX function does not receive data files.

Mwave jumper settings
Mwave card
Riser Card
System Board

FAX/voice function has no sound
output. (Data files are received
normally; sound adapter card
does not produce sound or
cannot be activated in software.)

Diagnostics for Factory-Installed Riser Card, Sound Card, or Adapter Cards Not Supported by Diagnostics CDö .
Mwave card or sound card
Riser Card
System Board

Floppy Drive Failed.
Diskette drive(s) failed.

Diskette Drive
System Board
Diskette Drive Cable
Access Station host card
Access Station client card
Access Station cable

Hard disk or power-on indicator
LED does not light but machine
functions normally otherwise.

Check J26 voltages, with power-on:
J26 Hard Disk
Pin Normal Running
1 +5 V dc 0 V dc
2 +5 V dc +5 V dc
3 +5 V dc +5 V dc
4 0 V dc 0 V dc
Pins 1, 2 = Hard Disk Drive
Pins 3, 4 = Power-on LED
Check voltages at Access Station card, see "Access Station" on page 5-14.
LED connection/cable assembly
Access Station host card
Access Station client card
Access Station cable
System board

Hard Drives Failed.
Hard Disk Drive test error.

Hard Disk Drive
System Board

Home Automation failures

ôHome Automationö on page 4-19

Incorrect DOS version.

Ensure you are using DOS version 3.0 or higher.

INT Mask Register Failed.
INT Mask Register error.

Processor
System Board

Insert a CD message icon appears when a known good Diagnostics CD is inserted in the
CD-ROM drive.

Ensure the hard disk drive and CD-ROM drive are not disabled in the startup sequence in the Setup Utility.
Hard disk drive preloaded software
CD-ROM drive connection/cable
CD-ROM drive
Access Station host card
Access Station client card
Access Station cable
System board

Intensity or color varies from left
to right of characters and color
bars.

Monitorö
System board

Invalid Date
Clock/DOS date mismatch.

Battery
Battery
System Board

Invalid Format - Bad Track error message appears when trying to format a known-good diskette.

Diskette drive connection/cable
Diskette drive
Access Station host card
Access Station client card
Access Station cable
System board

Incorrect memory size shown or
repeated during POST.

Memoryö

Invalid Time
Clock/DOS time mismatch.
Back-up clock and DOS time of
day settings do not match.

Battery
System Board

I/O devices cannot be added to
configuration.

Diskette drive
Diskette drive connection/cable
CD-ROM drive
CD-ROM drive connection/cable
Access Station host card
Access Station client card
Access Station cable

Joystick does not respond at all.

1. Ensure the joystick is plugged
completely into the joystick/MIDI
adapter plug on the Mwave card or the sound adapter card and secured with the screws on the adapter plug.
2. Verify that the software application
used with the joystick has joystick
support.
3. Ensure the joystick is enabled in the software application. This might
require entering keystrokes or a
configuration utility in the software
application.

If the above steps find no problem, see the "Joystick does not work correctly" symptom below.

Joystick does not work correctly (installation is correctùsee above symptom).

1. Disable the joystick in the software
application.
2. Enable the mouse as the input device in the software application.
3. If the mouse works in the software
application, replace the joystick. If the
symptom remains, replace the Mwave card or the sound adapter card.
4. If the mouse does not work, check the software application troubleshooting information provided by the manufacturer.

Linear Cylinder Access Test Failed.

Hard disk drive error.
Hard Disk Drive
Hard Disk Drive Cable
System Board

Logic Function Failed.
CPU Logic test error.

Processor
System Board

Loopback Error
COM Port Test or Parallel Port error.
A wrap plug must be installed to successfully complete these tests.

System Board
Wrap Plug

Machine works but fails to go into Rapid Resume mode when configuration is set with Standby
mode enabled or Rapid Resume mode enabled.

Software application was fully activated before on/off switch was pushed. Try operating Rapid Resume from Microsoft Windows 95 Program Manager panel.

Main Components Failed.
System board error.

System Board
Processor

Memory test cannot run at this location in memory.
Not enough free memory available to start the memory test.

Memory SIMM
System Board

Missing QAPlus/PRO Files(s).
One or more diagnostic support files are missing.

Diagnostic CD

Monitor problem:
Ÿ Incorrect colors
Ÿ No high intensity
Ÿ Missing, broken, or incorrect characters
Ÿ Blank monitor (dark)
Ÿ Blank monitor (bright)
Ÿ Distorted image
Ÿ Unreadable monitor
Ÿ Other monitor problems

Monitorö
I/O monitor signal connection/cable
Monitor
System board

Monitor changing colors.

Monitorö

Monitor problem not listed above
(including blank or illegible monitor).

Monitorö
System board

Mwave error
Mwave communication or sound not working

Mwave Adapterö
Mwave card
Riser Card
System Board

No beep during POST but computer works correctly. (System board speaker/beeper bad.)

System board

Non-system disk or disk error message appears with a known-good Advanced Diagnostics diskette.

Diskette drive connection/cable
Diskette drive
Access Station host card
Access Station client card
Access Station cable
System board

No Loop-Back Plug.
Skipping External loopback test.
No wrap plug installed.

Install wrap plug on the serial port, rerun test.
System Board

No system power, or fan not running.

Power Supply
Power switch assembly
Power supply
Access Station host card.
Access Station client card
Access Station cable
System board

Not ready.
Printer not on-line or not ready.

Ready Printer
Printer
Printer Cable
System Board

No 'type-amatic' repeat.
At least one repeat key must be tested during this test or an error will occur. Type-amatic test
error.

Keyboard
System Board

Not used by any standard device.
IRQ is not currently being used by a non-standard device.

System Board

Numeric Proc Failed.
NPU test error.

Processor
System Board

Parallel Port Failed.
Test Report Summary message.

System Board

Parallel port or serial port failure
(system board port).

Diagnostics Device Presence Test.
Test using a wrap plug while running
Diagnostics.
Cable/connections
System board

Pass (N): ** Errors ** Drive (X) Failed.
Diskette drive read/write test error.

Diskette Drive
Access Station host card
Access Station client card
Access Station cable
System Board
Diskette Drive Cable

Pass (N) Drive Not Ready.
Diskette drive door is open or defective.

Ensure diskette drive is ready.
Diskette Drive
Access Station host card
Access Station client card
Access Station cable
System Board
Diskette Drive Cable

Pass (N): Drive (X) Write
Protected or Unformatted.

Insert a non-write protected, formatted diskette into the diskette drive; then rerun the test.
Diskette Drive
Access Station host card
Access Station client card
Access Station cable
System Board
Diskette Drive Cable

Pass (N): Unknown Media Drive (X).
Diskette Drive Test error.

Diskette
Diskette Drive
Access Station host card
Access Station client card
Access Station cable
System Board
Diskette Drive Cable

Place Hi-density Media in Drive.
Media/drive mismatch.

Diskette
Diskette Drive
Access Station host card
Access Station client card
Access Station cable
System Board
Diskette Drive Cable

Printer Failed.
Printer powered-on and ready?

Printer
Printer Cable
System Board

Printer Fault.
Printer powered on and ready?

Printer
Printer Cable
System Board

Printer Not Selected.
Ensure the printer is powered on and ready.

Printer
Printer Cable
System Board

Printer problems.

Refer to the service manual for the printer.

Processor fan does not run when
the power supply fan runs.

With power-on, check the processor fan connector J1 on system board for +12 V dc.
Processor fan
System board

Processor speed seems slower.

Memoryö
Cache memory
System board

Program loads from the hard disk with a known-good CD in the CD-ROM drive or diagnostics diskette in the first 3.5-inch
diskette drive (and CD-ROM drive or diskette drive is enabled in the Setup Utility).

Factory-Installed Drive Devicesö
CD-ROM Drive
Diskette Drive
Access Station host card.
Access Station client card
System Board
Power Supply

Program or File
Not Found
Press Any Key
Diagnostics cannot find the
USER(N).COM file.

Diagnostic CD or diskette
CD-ROM Drive or Diskette Drive Access
Station host card
Access Station client card
Access Station cable
System Board

Program Too Big To Fit In Memory.
Too many Terminate and Stay Resident programs in memory.

Reboot the system from the Diagnostic CD.

QAPlus/PRO Cannot Be Re-run Because Of Error In Relocating Program.
Diagnostics failed to relocate the Diagnostics Test programs so the memory space it resides in
was not tested.

Diagnostic CD
Memory SIMM
System Board

RAM Memory Error in Block n.
Bad bits n.
Memory error.

Memory SIMM
System Board

RAM Test Failed.
Memory error.

Memory SIMM
System Board

Read error on cylinder n.
Hard disk drive format error.

Hard Disk Drive
System Board

Read Errors
Diskette drive read error.

Diskette
Diskette Drive
System Board
Diskette Drive Cable

Real-time clock is inaccurate.

Time set incorrectly by user.
RTC battery (if less than 2.8 V dc)
System Board

Receive Error.
Serial Port loopback test error.

Serial Port Cable
System Board

Refresh Failure.
Diagnostics Test detected an error while testing the DMA controller's RAM refresh cycle.

Memory SIMM
System Board

RTC Interrupt Failure.
Diagnostics Test cannot detect the Real-Time clock interrupt.

System Board

Serial Chip Error.
COM Port error, general.

Serial Port Cable
System Board

Serial Compare Error.
COM Port error, information transmitted is not the same as information received.

Serial Port Cable
System Board

Serial Time-out Error.
COM Port error, time interval is too long between transmitted and received data.

Serial Port Cable
System Board

Serious Memory Errorù
Diags Cannot Continue.

Memory Test error.
Memory SIMM
System Board

Some or all keys on keyboard do
not work.

Keyboardö
Keyboard connection/cable
Access Station host card
Access Station client card
Access Station cable
System Board

Serial or parallel port device
failure (adapter port).

Factory-Installed Drive Devicesö
Test using a wrap plug while running
Diagnostics. Before testing, ensure serial port A is set to address 3F8 or 3E8, whichever is not used by the Mwave card (modem settings: COMM1=3F8, COMM2=3E8). Set serial port B to address 2F8 or 2E8.
Device
Cable/connections
Alternate adapter
System Board
Riser Card

Sorry You Need A Mouse.
Mouse or mouse driver was not detected.

Mouse
System Board

Sound adapter card, factory-installed adapter card, or Mwave card software gives a Microsoft Windows 95 error message after POST
configuration.
Hardware problem occurred.

Diagnostics for Factory-Installed Riser Card, Sound Card, or Adapter Cards Not Supported by Diagnostics CDö .
Sound card, adapter card, or Mwave card connection/cable
Sound card, adapter card, or Mwave card jumper settings
Sound card, adapter card, or Mwave card

System fails to load the
Diagnostics and Utilities software
System preloaded software
works correctly.

Make sure the CD-ROM drive or diskette drive is included in the Setup Utility startup sequence.
Factory-Installed Drive Devicesö
CD-ROM drive connection/cable
CD-ROM drive
Diskette drive connection/cable
Diskette drive
Access Station host card
Access Station client card
Access Station cable
System Board

System Hangs.

Go to Undetermined Problem

Any device
Any adapter
Access Station host card.
Access Station client card
Access Station cable
System Board

System unit does not turn off with power switch. (System unit must be unplugged from electrical outlet to completely turn off.)

Power Supply
Power switch assembly
Access Station host card
Access Station client card
Access Station cable
System Board

The Address Exceeds The Size Of Your Memory.
An invalid memory address was entered. The Diagnostics Tests display this message during the
Locate Bad Chips option under the interact menu if an invalid memory address was entered at
the "Enter Memory Address Of Bad Chip" prompt.

Enter correct address
Memory SIMM
System Board

That Number is Out Of Range.
An invalid bit number was entered. Diagnostics Tests display this message during the Locate Bad Chips option.

Enter the correct number.
Memory SIMM
System Board

Too Many Errors - Test Aborted.
Too many errors, the Diagnostics Test cannot continue.

Processor
System Board

Transmit Error.
Internal or external serial port loopback test failure.

Serial Port Cable
System Board

Video Adapter Failed.
Test Result Summary, displayed if "Fail" was at the Quit/Fail/Pass menu of any video test.

Video Adapter
System Board
Monitor

Wake Up on Ring feature fails to
power-on system when enabled
in Setup Utility.

Mwave Wake Up on Ring jumper
connection/cable
Mwave card
System Board

When you try to enable or disable Rapid Resume, Rapid Resume configuration screen is not available.

System Board

Write error on cylinder n.
Hard disk drive write error.

Hard Disk Drive

Write Errors.
Diskette drive write error.

Diskette
Diskette Drive
Access Station host card
Access Station client card
Access Station cable System Board
Diskette Drive Cable

Write Protected or Unformatted
Diskette is Write Protected or not
formatted.

Insert a non-write protected, formatted diskette into the diskette drive; then rerun the test.
Diskette Drive
Access Station host card
Access Station client card
Access Station cable
System Board
Diskette Drive Cable

You Cannot Delete the Motherboard.
"Remove Board" option was selected. The Diagnostics Tests display this message during the
Locate Bad Chips option.

Make the correct selection.
Memory SIMM
System Board
Processor

Any other problem.

Undetermined Problemö


Beeps:
Note: The system has an error if you hear one or more beeps in a row before POST is completed.
Important
In the following Beep Code Index, the numbers indicate the sequence and number of beeps. For example, a ô2-3-2ö beep code symptom (a burst of two beeps, three beeps, then a burst of two beeps) indicates a memory SIMM problem. (Continue with the Symptom-to-FRU index below for other beep/no-beep symptoms.)

Beeps

Action/FRU

No beep and:
Ÿ Blank or unreadable monitor
Ÿ Blinking cursor

Power Supply

Repeating short beeps.

Keyboardö
Keyboard (sticking key)
Keyboard connection/cable
System Board

4

Video adapter
System Board

1-1-3
CMOS read/write error.

Run the Setup Utility.
System Board

1-1-4
ROM BIOS check error.

System Board

1-2-X
DMA error

System Board

1-2-4
RAM error

Memoryö
System Board

1-3-X

Memoryö
Ensure all SIMMs are seated correctly.
SIMMs
System board

1-4-1

System Board

1-4-2

System Board

1-4-3

System Board

1-4-4

Keyboardö
System board

1-4-X
An error was detected in the first 64 KB of RAM.

Memoryö
System Board

2-1-1, 2-1-2
CMOS failure

Run the Setup Utility.
System Board

2-1-3
Screen initialization failed.

Video adapter
System Board
Monitor

2-1-4
Screen memory test failed.

Memoryö
System Board

2-1-X
The first 64 KB of RAM failed.

Memoryö
System Board

2-2-1
Screen retrace test detected an error.

Video adapter
System Board
Monitor

2-2-2
POST is searching for video ROM.

Video adapter
System Board

2-2-3
Screen believed to be operable

Video adapter
System Board
Monitor

3-1-1
Timer failed.

System Board

3-1-2
Interval timer failed.

System Board

3-1-3
RAM test failure

Memoryö
System Board

3-3-1
Memory

Memoryö
System Board

3-3-2
Keyboard controller failed

Keyboardö
System Board

3-3-4
Screen initialization failed.

Video adapter
System Board
Monitor

3-4-1
Screen retrace test detected an error.

Video adapter
System Board
Monitor

3-4-2
POST is searching for video ROM.

Video adapter
System Board

Continuous beep.

System Board

Any other beeps.

Undetermined Problemö




Error Code

Action/FRU

10X - System board error or continuous beep.

System Board

110 - System board parity error.

Memoryö
Set memory installed in Setup Utility for non-parity SIMMs.
SIMMs
System Board

111 - I/O channel parity error.

Memoryö
I/O channel memory
Riser Card
System Board

114 - External ROM checksum error

Diagnostics for Factory-Installed Riser Card, Sound Card, or Adapter Cards Not Supported by Diagnostics CDö .
Adapter Card
Riser Card
System Board

12X - Processor error.

Run the Setup Utility; see "POST Error Codes" in the following document
Processor
System Board

151 - Real-time clock error.

Set date and time.
Run the Setup Utility; see "POST Error Codes" in the following document
CMOS clock/battery (if less than 2.8 V dc)
System Board

161 - Low CMOS battery.

CMOS clock/battery (if less than 2.8 V dc)
Run the Setup Utility; see "POST Error Codes" in the following document
System Board

162 - CMOS configuration error

CMOS clock/battery (if less than 2.8 V dc)
Run the Setup Utility; see "POST Error Codes" in the following document
System Board

163 - Invalid Time and/or date

Set date and time.
Run the Setup Utility; see "POST Error Codes" in the following document
CMOS clock/battery (if less than 2.8 V dc)
System Board

164 - Memory size error.

Memoryö
Check SIMM installation and parity settings.
Run the Setup Utility; see "POST Error Codes" in the following document and also "SIMM
Configurations" on page 5-16.
SIMMs
I/O channel memory
System Board

201 - Memory error

Memoryö
SIMMs
I/O channel memory
System Board

229 - External cache memory
test error

Memoryö
Cache tag address module and RAM
System Board

262 - DRAM parity configuration
error.

Memoryö
Run the Setup Utility; see "POST Error Codes" in the following document
SIMMs
System Board

264 - External cache memory
size error.

Memoryö
Cache tag address module and RAM
System Board

305 - System board non-replaceable fuse can be
blown by a defective keyboard, keyboard cable, or mouse. If you suspect one of these FRUs, replace it when you replace the system board.

Keyboardö
Keyboard connection/cable
Mouse
Access Station host card
Access Station client card
System Board
Access Station cable

3XX - Keyboard error.

Keyboardö
Keyboard connection
Keyboard
Access Station host card
Access Station client card
Access Station cable
System Board

6XX - Diskette drive error.

Factory-Installed Drive Devicesö
Diskette drive connection/cable
Diskette drive
Access Station host card
Access Station client card
Access Station cable
System Board

762 - Math coprocessor error.

Diagnostics Device Presence Testö
Upgrade processor (check Setup Utility, and system board settings).
System Board

962 - Parallel port conflict.

Test using a wrap plug while running
Diagnostics.
Diagnostics Device Presence Testö
Parallel port
System Board

1162 - Serial port conflict.

Test using a wrap plug while running
Diagnostics.
Diagnostics Device Presence Testö
Serial adapter
Riser Card
System Board

1762 - Hard disk configuration
error.

Hard disk drive connection/cable/jumpers.
If an upgrade processor is installed, check that the proper speed has been set (switches and Setup Utility). Speed should be a multiple of the original processor speed.
Hard disk drive size set correctly in Setup Utility.
Hard disk drive
System Board

On the system board:
1780/1790 - Hard Disk Drive 0
1781/1791 - Hard Disk Drive 1
1782/1792 - Hard Disk Drive 2 or CD-ROM drive
1783/1793 - Hard Disk Drive 3 or CD-ROM drive if
Hard Disk Drive 2 installed

Hard disk drive connection/cable/jumpers.
If an upgrade processor is installed, check that the proper speed has been set (switches and Setup Utility). Speed should be a multiple of the original processor speed.
Hard disk drive size set correctly in Setup Utility.
Hard disk drive
System Board

180X - PCI or Plug and Play
adapter card resource error.

A PCI or Plug and Play adapter card has requested memory resources that are not available.

1. Choose ISA Legacy Resources from the Setup Utility main menu, and make sure the resource settings for ISA legacy adapter cards are correct. If the resource settings are not correct, change the settings.

2. If all resources are being used by ISA legacy adapter cards, you might need to remove an ISA card to make
memory available to the PCI or Plug
and Play adapter card.

2401 - Video POST error.

Monitorö
Optional video memory.
System Board
Monitor

2462 - Video configuration error.

Monitorö
Optional video memory.
System Board
Monitor

5803 - Keyboard error

Keyboardö
Keyboard connection
Keyboard
Access Station host card
Access Station client card
Access Station cable
System Board

5806 - Diskette drive error

Factory-Installed Drive Devicesö
Diskette drive connection/cable
Diskette drive
Access Station host card
Access Station client card
Access Station cable
System Board
Note: If both the 3.5-in. diskette drive and the CD-ROM do not work, the
problem is in the Access Station

5859 - Configuration error

Factory-Installed Drive Devicesö
CD-ROM drive connections/cables/jumpers
CD-ROM drive
Power supply
Access Station host card
Access Station client card
Access Station cable

5862 - Configuration error

Access Station Drive Devicesö
Access Station host card
Access Station client card
Access Station cable

5886 - Pointing device error

Mouseö

5962 - CD-ROM configuration
error (sound adapter card driver
works correctly).

Factory-Installed Drive Devicesö
CD-ROM drive connections/cables/jumpers
CD-ROM drive
Power supply
Access Station host card
Access Station client card
Access Station cable
System Board

8601 - Pointing device interface
error

Mouseö
System Board

1999030X - Hard disk boot failed

Run Setup Utility
Hard disk drive

Any other error codes.

Undetermined Problemö




Search Keywords

Hint Category

Diagnostics, Error Messages

Date Created

24-11-98

Last Updated

17-02-99

Revision Date

16-02-2000

Brand

IBM Aptiva

Product Family

Aptiva

Machine Type

2159

Model

all

TypeModel

Retain Tip (if applicable)

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and Admin Purposes