11.789 bytes |
Service Hints & Tips |
Document ID: LWIK-3P5LF7 |
This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose. |
TP 760,765,770 - ECA006 ECA001 32MB SO-DIMM memory failures may appear as program hang - Expired
Applicable to: World-Wide
Record number: |
H161935 (9546) |
Service code: |
33 |
Device |
D/T9546 |
Parts source: |
LOC |
ECA number |
ECA006 |
Publishing flag: |
R |
EC number: |
EC999999 |
Hit count |
UHC00041 (9546) |
Mandatory: |
N |
Success count: |
USC0000 |
Automatic shipment: |
N |
Publication code: |
PC40 |
Availability date: |
97/11 |
Date created: |
O97/10/31 |
Plant of control: |
24 |
Date last altered: |
A97/11/21 |
Tip key: |
|
Owning B.U.: |
USA |
The following four (4) ThinkPad ECAs were released today. They are for the 9546, 9547, 9548, and 9549 systems. They deal with a 32MB SO Dimm failure and should be used if the customer with this condition can not directly order and replace the failing SO Dimm.
Purpose:
Replace failing 32MB SO DIMM memory option P/N 92G7342 or FRU P/N42H2769 following the PHYSICAL CHECK criteria, when it is not possible for the customer to order and install the Memory CRU (Customer Replaceable Unit.)
Customers wanting a direct overnight memory CRU shipment to correct this condition should contact the IBM Help Center.
Customers in the US should contact the IBM PC Group HelpCenter at: 800-772-2227. |
Customers in Canada should call IBM's HelpPC at 800-565-3344 |
Customers also have the option to return an unopened memory option to their point of sale. Option box identification information is in the DETAIL section.
Features:
Retain Tip# H161935 ECA006
Type, |
With B/M |
Machines Affected and/or Feature/Device Description |
B/M to |
Service |
System |
9546 |
B/M9999999 |
All Models of 760E, 760ED, 760XD, 765D |
B/M9999999 |
00.3 |
00.1 |
Type, |
With B/M |
Machines Affected and/or Feature/Device Description |
B/M to |
Service |
System |
9547 |
B/M9999999 |
All Models of 760EL, 760ELD, 760XL, 765L |
B/M9999999 |
00.3 |
00.1 |
Retain Tip# H161934 ECA001
Type, |
With B/M |
Machines Affected and/or Feature/Device Description |
B/M to |
Service |
System |
9548 |
B/M9999999 |
All Models |
B/M9999999 |
00.3 |
00.1 |
Retain Tip# H161938 ECA001
Type, |
With B/M |
Machines Affected and/or Feature/Device Description |
B/M to |
Service |
System |
9549 |
B/M9999999 |
All Models |
B/M9999999 |
00.3 |
00.1 |
Companion:
B/M |
ECA |
Machine |
Comments |
B/M9999999 |
ECA006 |
9546 |
Same Condition |
B/M9999999 |
ECA006 |
9547 |
Same Condition |
B/M9999999 |
ECA001 |
9548 |
Same Condition |
B/M9999999 |
ECA001 |
9549 |
Same Condition |
To view the Phyical Check and the Detail information, click on this document line ()
Search Keywords |
| |
Hint Category |
Memory, ECA, Lock-up/Hang | |
Date Created |
24-11-97 | |
Last Updated |
12-04-99 | |
Revision Date |
12-04-2000 | |
Brand |
IBM ThinkPad | |
Product Family |
ThinkPad 760E, ThinkPad 760ED, ThinkPad 760XD, ThinkPad 760EL/ELD, ThinkPad 760XL, ThinkPad 765L, ThinkPad 765D, ThinkPad 770 | |
Machine Type |
9546, 9547, 9548, 9549 | |
Model |
Various | |
TypeModel |
| |
Retain Tip (if applicable) |
H161934, H161935, H161937, H161938 | |
Reverse Doclinks |
3HSBLK |