6.233 bytes

Service Hints & Tips

Document ID: DETR-44BPDS

Aptiva - 2162 Diagnostics - Factory installed drive devices

Applicable to: World-Wide

Use this check procedure to test any factory-installed drives.

Attention: The customer may have customized settings in the Setup Utility (other than default settings) on the computer you are servicing. Running the Setup Utility might alter those settings. Note the current settings and verify that the customer settings are in place when service is complete.

Note: If you cannot access the hard disk drive or load a diskette from drive A or load a CD from the CD-ROM drive, make sure the Setup Utility has the startup sequence set with Diskette, CD-ROM, and Hard Disk enabled.

Insert the Diagnostics and Utilities CD in the CD-ROM drive. Refer to Step 006 on page 2-45 of the HMM to check Hardware Configuration.

If the number of diskette drives shown in the Installed Devices list is not correct:
1. Check the installation of the drive ribbon cable to the system board.

Note: If the drive is installed the Media Console, check the drive ribbon cable from the system board to the host card and from the drive to the client card. Also check the Media Console cable.
2. Check the voltages to the diskette drive with the power on (see "Power Supply" ).
3. Check the installation of the Media Console cable on the system board.
4. Try to correct the drive setting in the (SETUP) option in the Setup Utility.
5. Run the "Diagnostics and Utilities Device Presence Test" . If you can correct the Installed Devices list, but cannot complete the Diagnostics and Utilities test for that device, replace FRUs, in the following order, until the problem goes away:

1. Media Console
2. Diskette drive
3. Diskette drive cable (if continuity check fails)
4. Media Console host card.
5. Media Console client card.
6. Media Console cable (Canada and Japan only)
7. Media Console

Note: The Media Console is replaced as a FRU in the U.S. and Japan only. Other countries can order replacement parts for the Media Console.

8. System board

If the number of hard disk drives or CD-ROM in the Installed Devices list is not correct:
1. Check the installation of the drive ribbon cable from the host card to the system board and the drive cable from the drive to the client card. Be sure that Hard Disk Drive 1 and Hard Disk Drive 2 in the Setup Utility are connected to the primary hard disk drive connector J5 on the system board.
2. Check the hard disk drive jumper settings (see "Parts/Test Point Locations" on page 5-1 of the HMM).
3. Check the voltages to the disk drive power connectors with the power on (see "Power Supply" ).
4. Try to correct the drive setting in the 3 (SETUP) option in the Setup Utility.
5. Run the "Diagnostics and Utilities Device Presence Test" for hard disk drives and CD-ROM drive.
6. Restart the system and check the Setup Utility.
7. In the Setup Utility, check that the correct drive size is set for the flagged drive shown in the Installed Devices list.
Ÿ If any drive is flagged as Not Installed, check the signal and power cable for that drive.
Ÿ If the first drive is flagged as Not Installed, replace the primary drive.
Ÿ If all drives are flagged as Not Installed, replace the primary drive.
Ÿ If any drive (other than the first drive) is flagged as Not Installed, replace that drive.

If the problem remains, check the continuity on the drive cable and replace the cable if necessary. If that does not fix the problem, replace the system board.

8. If an upgrade processor is installed, make sure that the processor speed shown is correct.

Note: The CD-ROM must be the last device installed and jumpers set correctly to be listed in the Setup Utility. See "Hard Disk Drive Jumper Settings" for factory-installed drive device jumper settings and "CD-ROM Drive Jumper Settings" .

Also ensure the CD-ROM cable is installed in connector J6 on the system board.

The CD-ROM drive is jumpered as the master drive. See "System Board Layout" .

If any other adapter or device is flagged as Not Installed , run the Setup program.

Check to see if any adapter or device is set to a conflicting address with any other adapter or device. Also be sure that any adapter or device missing from the list is not set to Disabled.

Note: If you cannot add a missing adapter or device to the list, the diagnostic code for the missing adapter or device is not on the diagnostic CD. Run the diagnostics provided with that device.

	Search Keywords
	Document Category	Diagnostics, Diskette Drives, Hard Drives, CD-ROM Drives
	Date Created	20-01-99
	Last Updated	21-01-99
	Revision Date
	Brand	IBM Aptiva
	Product Family	Aptiva
	Machine Type	2162
	Model
	TypeModel
	Retain Tip (if applicable)
	Reverse Doclinks and Admin Purposes