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Service Hints & Tips

Document ID: DETR-43VR8U

Aptiva - 2137/2138 Diagnostics - Audio (Not supported by Diagnostics program)

Applicable to: World-Wide

NOTE: While performing this check, you may need to enter and exit Microsoft Windows 95 several times. When instructed to select an icon or button, double-click on the item with the mouse. For more information about using Microsoft Windows 95, see the user's guide that came with the computer.

If an operating system other than Microsoft Windows 95 is installed, the program screens and icons may differ from these instructions.

001 - START
- Power off the system unit.
- Remove all adapter cards.
- Connect a hard disk drive with pre-loaded Windows 95 inside.
- Power on the system unit.

002 - DO ANY POST MESSAGES, ERROR CODES, BEEPS, OR SYMPTOMS APPEAR? (YES, READ AHEAD. NO, GO TO STEP 003)
- Go to "Index of Symptoms, Messages, Error Codes, or Beeps" by clicking here - .
- End.

003 - DO ANY MESSAGES OR ERROR CODES DISPLAY AFTER POST COMPLETES BUT BEFORE MICROSOFT WINDOWS 95 STARTS? (YES, READ AHEAD. NO, GO TO STEP 004)
NOTE: If POST does not complete, answer this question "No."
- Ensure that Windows 95 is properly installed.
- End.

004 --
Perform the following under Windows 95.
NOTE: If an operating system other than Microsoft Windows 95 is installed, the program screens and icons may differ from these instructions.
1. Start Microsoft Windows 95.
2. Select the Start icon.
3. Select Settings, then select Control Panel.
4. Select the Sound icon.
5. In the Sound window, select chimes from the Names field. (To test other adapter card software, select an action from a menu in that software.)

005 - IS THE PREVIEW BUTTON, OR ACTION IN OTHER SOFTWARE, SELECTABLE ON THE SCREEN (SHOWN IN BLACK AND NOT GRAY)? (YES, GO TO STEP 006. NO, READ AHEAD.)
- Ensure that Windows 95 is properly installed.
- Go to step 001.

006 --
Select the Preview button from the Sound window.

007 - DO YOU HEAR ANY SOUND FROM THE SPEAKER? (YES, READ AHEAD. NO, GO TO STEP 008.)
- The audio feature is functioning normally. Click Cancel to close the dialog box. Exit Microsoft Windows 95.
- If the symptom remains or has changed, go to "Index of Symptoms, Messages, Error Codes, or Beeps" by clicking here - .
- End.

008 --
Make sure that the volume control is not turned low.
- Make sure that the speaker and its adapter are not damaged.
- Make sure that the speaker is plugged in speak-out jack. See "2137 System Board Layout" by clicking here - or "2138 System Board Layout" by clicking here - .
- If the error cannot be resolved, replace the system board.
- End.

	Search Keywords
	Hint Category	Audio, Diagnostics
	Date Created	06-01-99
	Last Updated	07-01-99
	Revision Date	07-01-2000
	Brand	IBM Aptiva
	Product Family	Aptiva
	Machine Type	2137, 2138
	Model	all
	TypeModel
	Retain Tip (if applicable)
	Reverse Doclinks and Admin Purposes