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3.934 bytes |
Service Hints & Tips |
Document ID: DETR-443KFN |
Aptiva - 2140/2142 Diagnostics - Modem
Applicable to: Canada, World-Wide
Note: The factory-installed modem is a DSVD (Digital Simultaneous Voice and Data) modem with cables for modem to audio and modem ring detect.
001
û Insert the Diagnostics and Utilities CD into the CD/DVD-ROM drive.
û Power-off the system unit.
û Power-on the system unit.
û Make a note of any error messages, then press Esc.
û Select Advanced Diagnostics from the Main Menu.
û Select Interactive Test from the Main Menu.
û Select Modem from the menu.
û Follow the prompts and perform the test.
002 - DID ANY TESTS FAIL? (Yes - Go to Step 012, No - Go to Step 003)
003
û Link to a computer service, such as a bulletin board or to another computer.
004 DID THE MODEM COMMUNICATE? (Yes - Go to Step 006, No - Go to Step 005)
005
û Check the outside phone line by connecting a working telephone to the telephone wall jack. Listen for a dial tone.
û If the phone line is good, replace the modem. If the symptom remains, replace the system board.
û If the phone line is bad, tell the customer to contact the telephone company. The modem does not need replacing.
006
DOES THE SYSTEM FAIL TO WAKE UP WHEN THE- 'WAKE UP THE COMPUTER WHEN THE PHONE RINGS' FEATURE IS ENABLED? (Yes - Go to Step 008, No - Go to Step 007)
007
û The Wake Up on Ring feature is working normally. If the symptom remains, go to "Index of Symptoms, Messages,
Error Codes, or Beeps" 
.
008
û Select 'Start' from the Desktop.
û Select 'Settings'.
û Select 'Control Panel'
û Double Click on the 'Power' icon.
û Click on 'Advanced'.
û Click check box 'Wake Up the Computer When the Phone Rings.'
009 - DOES THE SYSTEM WAKE UP WHEN-'WAKE UP THE COMPUTER WHEN THE PHONE RINGS' IS ENABLED?
(Yes - Go to Step 011, No - Go to Step 010)
010
Note: If the phone lines attached to the modem have experienced a high voltage surge (struck by lightning, for
example), first replace the modem and go to Step 001.
Replace the system board.
011
The modem is functioning correctly.
012
û If the audio tones are incorrect, replace the modem.
û Power-off the system unit.
û Plug the modem adapter card into a different card slot.
û Power-on the system unit.
û Run the modem tests.
013 - DID THE SYMPTOM REMAIN? (Yes - Go to Step 015, No - Go to Step 014)
014
Replace the system board
015 - DOES THE SYSTEM UNIT WORK NORMALLY EXCEPT FOR THE MODEM? (Yes - Go to Step 017, No - Go to Step 016)
016
Go to "Start" .
017
Check modem to audio and modem ring detect cables.
If the symptom remains, replace the modem adapter card.
û or û
Replace the system board.
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Hint Category |
Modems, Diagnostics | |
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Date Created |
12-01-99 | |
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Last Updated |
12-01-99 | |
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Revision Date |
12-01-2000 | |
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Brand |
IBM Aptiva | |
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Product Family |
Aptiva | |
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Machine Type |
2140, 2142 | |
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Model |
all | |
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TypeModel |
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Retain Tip (if applicable) |
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Reverse Doclinks |