Aptiva - 2140/2142 Diagnostics - Index for symptoms, messages, error codes or beeps

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Service Hints & Tips

Document ID: PMYS-3KWRR2

Aptiva - 2140/2142 Diagnostics - Index for symptoms, messages, error codes or beeps

Applicable to: China, Hong Kong, Japan, Australia, Canada, United States, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, Spain, Sweden, United Kingdom

Table 2-1 found in this document lists failure symptoms and possible causes. The most likely cause is listed first. Make sure you complete all items in the cause or Action/FRU column. This index can also be used to help you decide which FRUs to have available when servicing a system.

Notes:

1. If an error message and incorrect audio response occur, diagnose the error message first.

2. If you cannot run the Diagnostics and Utilities tests but did receive a POST error code, diagnose the POST error message.

3. If you did not receive any error message, look for a description of your error symptoms in the first part of this index.

4. Check all power supply voltages, switch, and jumper settings before you replace the system board. Also check the power supply voltages if you have a system no-power condition. (See "Power Supply" , System Board Layout Type A-1 , and System Board Layout Type A-2 )

5. Certain models come with a DVD-ROM drive instead of a CD-ROM drive. Diagnose the DVD-ROM drive models the same as the CD-ROM drive models.

6. Type 2142 comes with the Media Console which controls the keyboard, mouse, diskette drive and CD/DVD-ROM drive. Diagnose the Media Console first, before replacing the system board for problems with the keyboard, mouse, diskette, or CD/DVD-ROM drive. Depending on service procedures, replace either the Media Console FRU items or the Media Console. In Table 2-1, an X in an error code can be any number.

Symptoms, Messages, Error
Codes, or Beeps

Action/FRU

Note: To diagnose a problem, first find the symptom, message, error code, or beeps in left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.

Symptoms

Address Exceeds the Size of Your Memory.
An invalid memory address was entered. Diagnostics Tests display this message during the Locate Bad Chips option.

Enter the correct address.

Memory Module

System Board

Arithmetic Functions Failed. An error was detected during the CPU Test.

Processor

System Board

Audio software program invoked but no sound comes out of speakers.

Audio amplifier card cable, jumpers

Sound volume control

Speakers

System board

Audio software program does not initiate in software but CD/DVD-ROM drive works normally.

System board

Base Memory Test Failed. An error was detected in base memory.

Memory Module

System Board

Blinking cursor only and machine not working normally.

Factory-Installed Drive Devices

Diskette drive connection/cable

Diskette drive

System board

Boot Sector Unreadable. A boot sector read error was detected on the hard disk drive.

Hard Disk Drive

Hard Disk Drive Cable

System Board

Bus Noise Test Failed. RAM Test detected an error in the memory bus.

Memory Module

System Board

Butterfly Cylinder Access Test Failed.
Hard Disk Drive Test detected
mismatch between the data read
and the data stored on the drive.

Hard Disk Drive

Hard Disk Drive Cable

System Board

Cannot finish diagnostic test.

Diagnostics and Utilities Device Presence
Test

3.5-in. diskette drive does not work.

Factory-Installed Drive Devices

Diskette drive connection/cable

Diskette drive

System board

CD/DVD-ROM drive LED came on and stayed on more than 20 seconds before shutting off. Software asks to install disc.
Software displays a Reading CD
error.

CD is not inserted properly.

CD is damaged.

CD has dirt or foreign material on it.

CD/DVD-ROM drive LED comes on when inserting a disc but no CD/DVD-ROM drive icon appears in the 'My Computer' or 'Explorer' as Drive D.

Factory-Installed Drive Devices

CD/DVD-ROM drive connections, cables, or jumpers

CD/DVD-ROM drive

CD/DVD-ROM drive LED does not come on when inserting a disc in the drive when the
system is powered on and the CD/DVD-ROM drive power connector has the correct voltage.

CD/DVD-ROM drive

CD/DVD-ROM drive does not read data files and no error codes or messages are displayed.
Cannot read from Drive E. Retry loading CD message is displayed with disc loaded in CD/DVD-ROM drive.
Sound adapter card works properly.

Check with a known good disc and correct level of software.

CD/DVD-ROM drive

CD/DVD-ROM drive does not play an audio disc. Sound function works properly.
CD/DVD-ROM drive reads data files.

Check the audio cable on CD/DVD-ROM drive to the system board. If music can be heard through headphones plugged into the audio out jack on the system board, replace the CD/DVD-ROM drive.

Clock Stopped.
Real-time clock has stopped working.

RTC Battery

System Board

CMOS Clock Test Failed
Time and Date Settings for CMOS and DOS do not Match.

RTC Battery

System Board

Communication problem.
Modem function does not work properly.

"33.6 Kbps and 56 Kbps DSVD Modem
Adapters"

Modem card

System Board

Controller Diagnostic Test Failed.
An error was detected while testing the Hard Disk Controller (Adapter).

Hard Disk Drive

System Board

Cylinder 0 errors.
Test detected an error reading the first cylinder of the hard disk drive.

Hard Disk Drive

System Board

Device is Not Ready
Ready the Device...
or
Press Any Key

Ensure the device is powered on.

Replace failing device

Device Adapter (if installed)

System Board

Diskette drive indicator LED remains on or does not light when drive is active.

Diskette drive connection/cable

Diskette drive

System board

Disk Error Encountered Opening Output File Press Any Key To Continue.

Hard Disk Drive

System Board

DMA #X Failed
Main Components Test detected an error while testing the DMA controller.

System Board

DMA Page Register Failed
DMA page register error

System Board

Drive (x) Media (y) Mismatch
FAT ID mismatch with installed drive.

Check diskette and diskette drive capacity.

Diskette Drive

System Board

Error in video buffer.
Bad bits.
Video memory test error.

Video Adapter

System Board

Display

Extended Memory Test Failed.
Extended memory error.

Memory Module

System Board

Modem function has no sound output. (Data files are received normally; sound or sound
function works correctly.)

Check jumper settings and cable connections on system board

"33.6 Kbps and 56 Kbps DSVD Modem
Adapters"
System Board

FAX function does not receive data files.

"33.6 Kbps and 56 Kbps DSVD Modem
Adapters"
System Board

FAX/voice function has no sound output. (Data files are received normally; sound function does not produce sound or cannot be activated in software.)

Audio amplifier card

Cables, connectors

System Board

Floppy Drive Failed.
Diskette drive(s) failed.

Diskette Drive

System Board

Diskette Drive Cable

General Function Failed.
Remove one adapter at a time until the symptom goes away.

Any Adapter

System Board

Hard disk or power-on indicator LED does not light but machine functions normally otherwise.

Check J38(A-1), or J22(A-2) voltages, with power-on:
J38/J22 Hard Disk
Pin Normal Running
1 0 V dc
2 0 V dc
3 +5 V dc 0 V dc
4 +5 V dc
5 +5 V dc
6 0 V dc

Pins 3,4 = Hard Disk Drive
Pins 2,4 = Power-on LED
LED connection/cable assembly
System board

Hard Drives Failed.
Hard Disk Drive test error.

Hard Disk Drive

System Board

Home Automation failures

Home Director on page 4-17 of the HMM

Incorrect DOS version.

Ensure you are using DOS version 3.0 or higher.

INT Mask Register Failed.
INT Mask Register error.

Processor

System Board

Insert a CD message icon appears when a known good Diagnostics and Utilities CD is inserted in the CD/DVD-ROM drive.

Ensure the hard disk drive and CD/DVD-ROM drive are not disabled in the startup sequence in the Setup Utility.
Hard disk drive preloaded software

CD/DVD-ROM drive connection/cable

CD/DVD-ROM drive

System board

Intensity or color varies from left to right of characters and color bars.

Monitor

System board

Invalid Date
Clock/DOS date mismatch.

RTC Battery

System Board

Invalid Format-Bad Track
error message appears when trying to format a known-good diskette.

Diskette drive connection/cable

Diskette drive

System board

Incorrect memory size shown or repeated during POST.

Memory

Invalid Time
Clock/DOS time mismatch.
Back-up clock and DOS time of
day settings do not match.

RTC Battery

System Board

Joystick does not respond at all.

1. Ensure the joystick is plugged completely into the joystick/MIDI adapter plug on the system board and secured with the screws on the adapter plug.
2. Verify that the software application used with the joystick has joystick support.
3. Ensure the joystick is enabled in the software application. This might require entering keystrokes or a configuration utility in the software application.
If the above steps find no problem, see the
"Joystick does not work correctly" symptom
below.

Joystick does not work correctly (installation is correct see above symptom).

1. Disable the joystick in the software
application.
2. Enable the mouse as the input device in the software application.
3. If the mouse works in the software application, replace the joystick. If the symptom remains, replace the system board.
4. If the mouse does not work, check the software application troubleshooting
information provided by the manufacturer.

Linear Cylinder Access Test Failed.
Hard disk drive error.

Hard Disk Drive

Hard Disk Drive Cable

System Board

Logic Function Failed.
CPU Logic test error.

Processor

System Board

Loopback Error COM Port Test or Parallel Port error.
A wrap plug must be installed to successfully complete these tests.

System Board

Wrap Plug

Machine works but fails to go into Power Management mode when configuration is set with Standby mode enabled or Rapid
Resume mode enabled.

Software application was fully activated before on/off switch was pushed. Try operating Power Management from Microsoft Windows 95 Program Manager panel.

Main Components Failed.
System board error.

System Board

Processor

Memory test cannot run at this location in memory.
Not enough free memory available to start the memory test.

Memory Module

System Board

Missing PC-Doctor Files(s).
One or more diagnostic support files are missing.

Diagnostic CD

Monitor problem:
Incorrect colors
No high intensity
Missing, broken, or incorrect characters
Blank monitor (dark)
Blank monitor (bright)
Distorted image
Unreadable monitor
Other monitor problems

Monitor

I/O monitor signal connection/cable

Monitor

System board

Monitor changing colors.

Monitor

Monitor problem not listed above (including blank or illegible monitor).

Monitor

System board

No beep during POST.

Normal condition. There are no beeps
during POST. Any beep indicates an error.

Non-system disk or disk error message appears with a known-good Advanced Diagnostics diskette.

Diskette drive connection/cable

Diskette drive

System board

No Loop-Back Plug.
Skipping External loopback test.
No wrap plug installed.

Install wrap plug on the serial port, rerun test.

System Board

No system power, or fan not running.

Power Supply

Power switch assembly

Power supply

System board

Not ready.
Printer not on-line or not ready.

Ready Printer

Printer

Printer Cable

System Board

No 'type-amatic' repeat.
At least one repeat key must be tested during this test or an error will occur. Type-amatic test error.

Keyboard

System Board

Not used by any standard device.
IRQ is not currently being used by a non-standard device.

System Board

Numeric Proc Failed.
NPU test error.

Processor

System Board

Parallel Port Failed.
Test Report Summary message.

System Board

Parallel port or serial port failure (system board port).

"Diagnostics and Utilities Device Presence
Test"
Test using a wrap plug while running
Diagnostics and Utilities.

Cable/connections

System board

Pass (N): ** Errors ** Drive (X) Failed.
Diskette drive read/write test error.

Diskette Drive

System Board

Diskette Drive Cable

Pass (N) Drive Not Ready.
Diskette drive door is open or defective.

Ensure diskette drive is ready.

Diskette Drive

System Board

Diskette Drive Cable

Pass (N): Drive (X) Write Protected or Unformatted.

Insert a non-write protected, formatted
diskette into the diskette drive; then rerun the test.

Diskette Drive

System Board

Diskette Drive Cable

Pass (N): Unknown Media Drive (X).
Diskette Drive Test error.

Diskette

Diskette Drive

System Board

Diskette Drive Cable

Place Hi-density Media in Drive.
Media/drive mismatch.

Diskette

Diskette Drive

System Board

Diskette Drive Cable

Printer Failed.
Printer powered-on and ready?

Printer

Printer Cable

System Board

Printer Fault.
Printer powered on and ready?

Printer

Printer Cable

System Board

Printer Not Selected.
Ensure the printer is powered on and ready.

Printer

Printer Cable

System Board

Printer problems

Refer to the service manual for the printer.

System fan does not run when the power supply fan runs.

With power-on, check the system fan connector J1 on Type A-1 system board and connector J16 on Type A-2 system board for +12 V dc.
Processor fan

System board

Processor speed seems slower.

Memory

Cache memory

System board

Program loads from the hard disk with a known-good CD in the CD/DVD-ROM drive or diagnostics diskette in the first 3.5-inch diskette drive (and CD/DVD-ROM drive or diskette drive is enabled in the Setup Utility).

Factory-Installed Drive Devices

CD/DVD-ROM Drive

Diskette Drive

System Board

Power Supply

Program or File
Not Found
Press Any Key
Diagnostics cannot find the
USER(N).COM file.

Diagnostic CD or diskette

CD/DVD-ROM Drive or Diskette Drive

System Board

Program Too Big To Fit In Memory.
Too many Terminate and Stay Resident programs in memory.

Reboot the system from the Diagnostic CD.

System unit does not turn off with power switch. (System unit must be unplugged from electrical outlet to completely turn off.)

Power Supply

Power switch assembly

System Board

QAPlus/PRO Cannot Be Re-run Because Of Error In Relocating Program.
Diagnostics failed to relocate the Diagnostics Test programs so the memory space it resides in was not tested.

Diagnostic CD
Memory Module
System Board

RAM Memory Error in Block n.
Bad bits n.
Memory error.

Memory Module

System Board

RAM Test Failed.
Memory error.

Memory Module

System Board

Read error on cylinder n.
Hard disk drive format error.

Hard Disk Drive

System Board

Read Errors
Diskette drive read error.

Diskette

Diskette Drive

System Board

Diskette Drive Cable

Real-time clock is inaccurate.

Time set incorrectly by user.

RTC battery (if less than 2.8 V dc)

System Board

Receive Error.
Serial Port loopback test error.

Serial Port Cable

System Board

Refresh Failure.
Diagnostics Test detected an error while testing the DMA controller's RAM refresh cycle.

Memory Module

System Board

RTC Interrupt Failure.
Diagnostics Test cannot detect the Real-Time clock interrupt.

System Board

Serial Chip Error.
COM Port error, general.

Serial Port Cable

System Board

Serial Compare Error.
COM Port error, information transmitted is not the same as information received.

Serial Port Cable

System Board

Serial Time-out Error.
COM Port error, time interval is too long between transmitted and received data.

Serial Port Cable

System Board

Serious Memory Error Diags
Cannot Continue.
Memory Test error.

Memory Module

System Board

Some or all keys on keyboard do not work.

Keyboard

Keyboard connection/cable

Media Console (Type 2142)

System Board

Serial or parallel port device failure (adapter port).

Factory-Installed Drive Devices
Test using a wrap plug while running
Diagnostics and Utilities. Before testing,
ensure serial port A is set to address 3F8
or 3E8, whichever is not used by the Modem card (modem settings: COMM1=3F8, COMM2=3E8). Set serial port B to address 2F8 or 2E8.
Device

Cable/connections

Alternate adapter

System Board

Sorry You Need A Mouse.
Mouse or mouse driver was not
detected.

Mouse

System Board

Factory-installed adapter card software gives a Microsoft Windows 95 error message after POST configuration.
Hardware problem occurred.

Adapter connection/cable

Adapter jumper settings

Adapter card

System fails to load the
Diagnostics and Utilities software
System preloaded software works correctly.

Make sure the CD/DVD-ROM drive or
diskette drive is included in the Setup Utility
startup sequence.

Factory-Installed Drive Devices

CD/DVD-ROM drive connection/cable

CD/DVD-ROM drive

Diskette drive connection/cable

Diskette drive

System Board

System Hangs.

Any device

Any adapter

System Board

The Address Exceeds The Size Of Your Memory.
An invalid memory address was entered. The Diagnostics Tests display this message during the Locate Bad Chips option under the interact menu if an invalid memory address was entered at the "Enter Memory Address Of Bad Chip" prompt.

Enter correct address

Memory Module

System Board

That Number is Out Of Range.
An invalid bit number was entered. Diagnostics Tests display this message during the Locate Bad Chips option.

Enter the correct number.

Memory Module

System Board

Too Many Errors - Test Aborted.
Too many errors, the Diagnostics
Test cannot continue.

Processor

System Board

Transmit Error.
Internal or external serial port loopback test failure.

Serial Port Cable

System Board

Video Adapter Failed.
Test Result Summary, displayed if "Fail" was at the Quit/Fail/Pass menu of any video test.

Video Adapter

System Board

Display

Write error on cylinder n.
Hard disk drive write error.

Hard Disk Drive

Write Errors.
Diskette drive write error.

Diskette

Diskette Drive

System Board

Diskette Drive Cable

Write Protected or Unformatted Diskette is Write Protected or not formatted.

Insert a non-write protected, formatted
diskette into the diskette drive; then rerun
the test.

Diskette Drive

System Board

Diskette Drive Cable

You Cannot Delete the Motherboard.
"Remove Board" option was selected. The Diagnostics Tests display this message during the Locate Bad Chips option.

Make the correct selection.

Memory Module

System Board

Processor

Any other problem

Undetermined Problems

Symptoms, Messages, Error
Codes, or Beeps

Action/FRU

Beeps

Note: The system has an error if you hear any beeps before POST is completed.
Important
In the following Beep Code Index, the numbers indicate the sequence and
number of beeps. For example, a 2-3-2 beep code symptom (a burst of two
beeps, three beeps, then a burst of two beeps) indicates a memory module
problem. (Continue with the Symptom-to-FRU index below for other
beep/no-beep symptoms.)

No beep and:
Blank or unreadable monitor
Blinking cursor

Power Supply

Repeating short beeps.

Keyboard (sticking key)

Keyboard connection/cable

System Board

4

Video adapter

System Board

1-1-3
CMOS read/write error.

Run the Setup Utility.

System Board

1-1-4
ROM BIOS check error.

System Board

1-2-X
DMA error

System Board

1-3-X

Memory

Ensure all DIMMs are seated correctly.

DIMMs

System board

1-4-4

Keyboard

System board

1-4-X
An error was detected in the first
64 KB of RAM.

Memory

System Board

2-1-1, 2-1-2

Run the Setup Utility.

System Board

2-1-X
The first 64 KB of RAM failed.

Memory

System Board

2-2-2

Display adapter, if installed.

System Board

2-2-X
The first 64 KB of RAM failed.

Memory

System Board

2-3-X

Memory

System Board

2-4-X

Run the Setup Utility.

Memory

System Board

3-1-X
DMA register failed.

System Board

3-2-4
Keyboard controller failed.

Keyboard

System Board

3-3-4
Screen initialization failed.

Display adapter, if installed.

System Board

Display

3-4-1
Screen retrace test detected an error.

Display adapter, if installed.

System Board

Display

3-4-2
POST is searching for video ROM.

Display adapter, if installed.

System Board

One long and one short beep during POST.
Base 640 KB memory error or shadow RAM error

Memory

System Board

One long beep and two or three short beeps during POST. (Video error)

Display adapter, if installed.

System Board

Three short beeps during POST.

Memory

System Board

Continuous beep.

System Board

Any other beeps

Undetermined Problems

Symptoms, Messages, Error
Codes, or Beeps

Action/FRU

Error Codes

107 - System board, processor
update error. (A-2 system board only)

Flash BIOS

System Board

10X - System board error or continuous beep.

System Board

110 - System board parity error.

Memory

DIMMs

System Board

111 - I/O channel parity error.

Memory

I/O channel memory

System Board

114 - External ROM checksum error.

Adapter Card

System Board

129 - Cache memory error

Memory

For A-1 system board: System Board

For A-2 system board: Processor

12X - Processor error.

Run the Setup Utility

Processor

System Board

13X - System board error.

Run the Setup Utility

Processor

System Board

151 - Real-time clock failure

System board

161 - Low CMOS battery.

CMOS clock/battery (if less than 2.8 V dc)

Run the Setup Utility; see POST Error
Codes on page 2-3 of the HMM.

System Board

162 - CMOS RAM error.

CMOS clock/battery (if less than 2.8 V dc)

Run the Setup Utility

System Board

163 - Real-time clock error.

Set date and time.

Run the Setup Utility

CMOS clock/battery (if less than 2.8 V dc)

System Board

164 - Memory size error.

Memory

DIMMs

System Board

1XX errors not listed above.

System Board

20X - Memory error

Memory

DIMMs

System Board

262 - DRAM parity configuration error.

Memory

Run the Setup Utility

DIMMs

System Board

305 - System board non-replaceable fuse can be blown by a defective keyboard, keyboard cable, or mouse. If you suspect one of these FRUs, replace it when you replace the system board.

Keyboard

Keyboard connection/cable

Mouse

System Board

3XX - Keyboard error.

Keyboard

Keyboard connection

Keyboard

Media Console (Type 2142)

System Board

602 - Invalid diskette boot record.

Diskette media

Diskette connection/cable

Diskette drive

662 - Diskette drive configuration error.

Factory-Installed Drive Devices
Diskette drive connection/cable
Diskette drive
Power supply
System Board

6XX - Other configuration errors.

Factory-Installed Drive Devices

Diskette drive connection/cable

Diskette drive

Power supply

System Board

7XX - Math coprocessor error.

Diagnostics and Utilities Device Presence
Test

Upgrade processor (check Setup Utility,
and system board settings).

System Board

962 - Parallel port conflict.

Test using a wrap plug while running
Diagnostics and Utilities.

Diagnostics and Utilities Device Presence
Test

Parallel adapter card, if installed

System Board

1162 - Serial port conflict.

Test using a wrap plug while running
Diagnostics and Utilities.

Diagnostics and Utilities Device Presence
Test

Serial adapter card, if installed

System Board

11XX - Serial port test errors not listed above.

Test using a wrap plug while running Diagnostics and Utilities.

Diagnostics and Utilities Device Presence
Test

Serial adapter card, if installed

System Board

On the system board:
1780/1790 - Hard Disk Drive 0
1781/1791 - Hard Disk Drive 1
1782/1792 - Hard Disk Drive 2 or
CD/DVD-ROM drive
1783/1793 - Hard Disk Drive 3 or
CD/DVD-ROM drive if Hard Disk Drive 2 installed

Hard disk drive connection/cable/jumpers.

If an upgrade processor is installed, check that the proper speed has been set
(switches and Setup Utility). Speed should be a multiple of the original processor
speed.
Hard disk drive size set correctly in Setup
Utility.
Hard disk drive

System Board

17XX - Hard disk drive error.
(All 17XX errors not listed above)

Factory-Installed Drive Devices

Hard disk drive jumpers

Hard disk drive connection/cable

Hard disk drive

System Board

Power Supply

1800 - PCI Error (IRQ not available).

A PCI adapter card has requested a
hardware interrupt that is not available.
1. Choose ISA Legacy Resources from
the Setup Utility main menu, and make
sure the interrupt resources (IRQ)
setting for ISA legacy adapter cards
are correct. If the interrupt resources
settings are not correct, change the
settings. See "Using the Setup Utility"
on page 1-16 of the HMM.
2. If all interrupts are being used by ISA
legacy adapter cards, you might need
to remove an ISA card to make memory available to the PCI adapter card.

1801 - PCI Error (ROM not available).

A PCI adapter card has requested memory
resources that are not available.
1. Choose ISA Legacy Resources from
the Setup Utility main menu, and make
sure the memory resources settings for
ISA legacy adapter cards are correct.
If the memory resources settings are
not correct, change the settings.
2. If all memory resources are being used
by ISA legacy adapter cards, you might
need to remove an ISA card to make
memory available to the PCI adapter
card.

1802 - PCI Error (I/O address not available).

A PCI adapter card has requested an I/O
address that is not available, or the PCI
adapter card might be defective.
Choose ISA Legacy Resources from the
Setup Utility main menu, and make sure the I/O port resources settings for ISA legacy
adapter cards are correct. If the I/O port
resources settings are not correct, change
the settings.
If the I/O port resources settings are
correct, the PCI adapter card might be
defective.

1803 - PCI Error (memory above 1 MB not available).

A PCI adapter card has requested a
memory address that is not available, or the
PCI adapter card might be defective. Choose ISA Legacy Resources from the
Setup Utility main menu, and make sure the
memory resources settings for ISA legacy
adapter cards are correct. If the memory
resources settings are not correct, change
them.
If the memory resources settings are
correct, the PCI adapter card might be
defective.

1804 - PCI Error (memory below
1 MB not available).

A PCI adapter card has requested a
memory address that is not available.
1. Choose ISA Legacy Resources from
the Setup Utility main menu, and make
sure the memory resources settings for
ISA legacy adapter cards are correct. If the settings are not correct, change the settings.
2. If all memory resources are being used
by ISA legacy adapter cards, you might
need to remove an ISA card to make
memory available to the PCI adapter card.

1805 - PCI Error (ROM error).

Remove the PCI adapter card.

Restart the computer without the card
installed. If the computer restarts without
an error, reinstall the card and restart the
computer again. If the error reoccurs, the
adapter card might be defective.

1806 - No more DMA channels available

Too many adapters installed.

2401 - Monitor changing colors.

Monitor

2462 - Video configuration error

Video memory, if installed

System Board

24XX - Video/monitor error.

Monitor

Optional video memory

System Board

5801 - Media Console error

Check Media Console cable

Replace Media Console

5803 - Keyboard error attached to Media Console

Keyboard

5806 - Diskette error attached to Media Console

Check Diskette cable

Diskette

5859 - CD/DVD-ROM error attached to Media Console

Check CD/DVD-ROM drive cable

CD/DVD-ROM Drive

5862 - Host Card error

Host Card

5886 - Pointing device attached to Media Console

Check Pointing device cable

Pointing device

5962 - CD/DVD-ROM configuration error (sound adapter card driver works correctly).

Factory-Installed Drive Devices

CD/DVD-ROM drive connections, cables, and jumpers

CD/DVD-ROM drive

Power supply

System Board

86XX - Pointing device error or mouse does not work.

Mouse

Pointing device connection/cable

Pointing device

System Board

I999030X - Hard disk reset/boot failed

Possible hard disk drive problem. See "Hard Disk Drive Boot Error" on
page 3-10 of the HMM.

Any other error codes

Undetermined Problems

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Document Category

Diagnostics, Error Messages

Date Created

13-08-97

Last Updated

12-01-99

Revision Date

14-12-99

Brand

IBM Aptiva

Product Family

Aptiva

Machine Type

2140, 2142

Model

All

TypeModel

Retain Tip (if applicable)

Reverse Doclinks
and Admin Purposes

Symptoms, Messages, Error Codes, or Beeps	Action/FRU
Note: To diagnose a problem, first find the symptom, message, error code, or beeps in left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
Symptoms
Address Exceeds the Size of Your Memory. An invalid memory address was entered. Diagnostics Tests display this message during the Locate Bad Chips option.	Enter the correct address. Memory Module System Board
Arithmetic Functions Failed. An error was detected during the CPU Test.	Processor System Board
Audio software program invoked but no sound comes out of speakers.	Audio amplifier card cable, jumpers Sound volume control Speakers System board
Audio software program does not initiate in software but CD/DVD-ROM drive works normally.	System board
Base Memory Test Failed. An error was detected in base memory.	Memory Module System Board
Blinking cursor only and machine not working normally.	Factory-Installed Drive Devices Diskette drive connection/cable Diskette drive System board
Boot Sector Unreadable. A boot sector read error was detected on the hard disk drive.	Hard Disk Drive Hard Disk Drive Cable System Board
Bus Noise Test Failed. RAM Test detected an error in the memory bus.	Memory Module System Board
Butterfly Cylinder Access Test Failed. Hard Disk Drive Test detected mismatch between the data read and the data stored on the drive.	Hard Disk Drive Hard Disk Drive Cable System Board
Cannot finish diagnostic test.	Diagnostics and Utilities Device Presence Test
3.5-in. diskette drive does not work.	Factory-Installed Drive Devices Diskette drive connection/cable Diskette drive System board
CD/DVD-ROM drive LED came on and stayed on more than 20 seconds before shutting off. Software asks to install disc. Software displays a Reading CD error.	CD is not inserted properly. CD is damaged. CD has dirt or foreign material on it.
CD/DVD-ROM drive LED comes on when inserting a disc but no CD/DVD-ROM drive icon appears in the 'My Computer' or 'Explorer' as Drive D.	Factory-Installed Drive Devices CD/DVD-ROM drive connections, cables, or jumpers CD/DVD-ROM drive
CD/DVD-ROM drive LED does not come on when inserting a disc in the drive when the system is powered on and the CD/DVD-ROM drive power connector has the correct voltage.	CD/DVD-ROM drive
CD/DVD-ROM drive does not read data files and no error codes or messages are displayed. Cannot read from Drive E. Retry loading CD message is displayed with disc loaded in CD/DVD-ROM drive. Sound adapter card works properly.	Check with a known good disc and correct level of software. CD/DVD-ROM drive
CD/DVD-ROM drive does not play an audio disc. Sound function works properly. CD/DVD-ROM drive reads data files.	Check the audio cable on CD/DVD-ROM drive to the system board. If music can be heard through headphones plugged into the audio out jack on the system board, replace the CD/DVD-ROM drive.
Clock Stopped. Real-time clock has stopped working.	RTC Battery System Board
CMOS Clock Test Failed Time and Date Settings for CMOS and DOS do not Match.	RTC Battery System Board
Communication problem. Modem function does not work properly.	"33.6 Kbps and 56 Kbps DSVD Modem Adapters" Modem card System Board
Controller Diagnostic Test Failed. An error was detected while testing the Hard Disk Controller (Adapter).	Hard Disk Drive System Board
Cylinder 0 errors. Test detected an error reading the first cylinder of the hard disk drive.	Hard Disk Drive System Board
Device is Not Ready Ready the Device... or Press Any Key	Ensure the device is powered on. Replace failing device Device Adapter (if installed) System Board
Diskette drive indicator LED remains on or does not light when drive is active.	Diskette drive connection/cable Diskette drive System board
Disk Error Encountered Opening Output File Press Any Key To Continue.	Hard Disk Drive System Board
DMA #X Failed Main Components Test detected an error while testing the DMA controller.	System Board
DMA Page Register Failed DMA page register error	System Board
Drive (x) Media (y) Mismatch FAT ID mismatch with installed drive.	Check diskette and diskette drive capacity. Diskette Drive System Board
Error in video buffer. Bad bits. Video memory test error.	Video Adapter System Board Display
Extended Memory Test Failed. Extended memory error.	Memory Module System Board
Modem function has no sound output. (Data files are received normally; sound or sound function works correctly.)	Check jumper settings and cable connections on system board "33.6 Kbps and 56 Kbps DSVD Modem Adapters" System Board
FAX function does not receive data files.	"33.6 Kbps and 56 Kbps DSVD Modem Adapters" System Board
FAX/voice function has no sound output. (Data files are received normally; sound function does not produce sound or cannot be activated in software.)	Audio amplifier card Cables, connectors System Board
Floppy Drive Failed. Diskette drive(s) failed.	Diskette Drive System Board Diskette Drive Cable
General Function Failed. Remove one adapter at a time until the symptom goes away.	Any Adapter System Board
Hard disk or power-on indicator LED does not light but machine functions normally otherwise.	Check J38(A-1), or J22(A-2) voltages, with power-on: J38/J22 Hard Disk Pin Normal Running 1 0 V dc 2 0 V dc 3 +5 V dc 0 V dc 4 +5 V dc 5 +5 V dc 6 0 V dc Pins 3,4 = Hard Disk Drive Pins 2,4 = Power-on LED LED connection/cable assembly System board
Hard Drives Failed. Hard Disk Drive test error.	Hard Disk Drive System Board
Home Automation failures	Home Director on page 4-17 of the HMM
Incorrect DOS version.	Ensure you are using DOS version 3.0 or higher.
INT Mask Register Failed. INT Mask Register error.	Processor System Board
Insert a CD message icon appears when a known good Diagnostics and Utilities CD is inserted in the CD/DVD-ROM drive.	Ensure the hard disk drive and CD/DVD-ROM drive are not disabled in the startup sequence in the Setup Utility. Hard disk drive preloaded software CD/DVD-ROM drive connection/cable CD/DVD-ROM drive System board
Intensity or color varies from left to right of characters and color bars.	Monitor System board
Invalid Date Clock/DOS date mismatch.	RTC Battery System Board
Invalid Format-Bad Track error message appears when trying to format a known-good diskette.	Diskette drive connection/cable Diskette drive System board
Incorrect memory size shown or repeated during POST.	Memory
Invalid Time Clock/DOS time mismatch. Back-up clock and DOS time of day settings do not match.	RTC Battery System Board
Joystick does not respond at all.	1. Ensure the joystick is plugged completely into the joystick/MIDI adapter plug on the system board and secured with the screws on the adapter plug. 2. Verify that the software application used with the joystick has joystick support. 3. Ensure the joystick is enabled in the software application. This might require entering keystrokes or a configuration utility in the software application. If the above steps find no problem, see the "Joystick does not work correctly" symptom below.
Joystick does not work correctly (installation is correct see above symptom).	1. Disable the joystick in the software application. 2. Enable the mouse as the input device in the software application. 3. If the mouse works in the software application, replace the joystick. If the symptom remains, replace the system board. 4. If the mouse does not work, check the software application troubleshooting information provided by the manufacturer.
Linear Cylinder Access Test Failed. Hard disk drive error.	Hard Disk Drive Hard Disk Drive Cable System Board
Logic Function Failed. CPU Logic test error.	Processor System Board
Loopback Error COM Port Test or Parallel Port error. A wrap plug must be installed to successfully complete these tests.	System Board Wrap Plug
Machine works but fails to go into Power Management mode when configuration is set with Standby mode enabled or Rapid Resume mode enabled.	Software application was fully activated before on/off switch was pushed. Try operating Power Management from Microsoft Windows 95 Program Manager panel.
Main Components Failed. System board error.	System Board Processor
Memory test cannot run at this location in memory. Not enough free memory available to start the memory test.	Memory Module System Board
Missing PC-Doctor Files(s). One or more diagnostic support files are missing.	Diagnostic CD
Monitor problem: Incorrect colors No high intensity Missing, broken, or incorrect characters Blank monitor (dark) Blank monitor (bright) Distorted image Unreadable monitor Other monitor problems	Monitor I/O monitor signal connection/cable Monitor System board
Monitor changing colors.	Monitor
Monitor problem not listed above (including blank or illegible monitor).	Monitor System board
No beep during POST.	Normal condition. There are no beeps during POST. Any beep indicates an error.
Non-system disk or disk error message appears with a known-good Advanced Diagnostics diskette.	Diskette drive connection/cable Diskette drive System board
No Loop-Back Plug. Skipping External loopback test. No wrap plug installed.	Install wrap plug on the serial port, rerun test. System Board
No system power, or fan not running.	Power Supply Power switch assembly Power supply System board
Not ready. Printer not on-line or not ready.	Ready Printer Printer Printer Cable System Board
No 'type-amatic' repeat. At least one repeat key must be tested during this test or an error will occur. Type-amatic test error.	Keyboard System Board
Not used by any standard device. IRQ is not currently being used by a non-standard device.	System Board
Numeric Proc Failed. NPU test error.	Processor System Board
Parallel Port Failed. Test Report Summary message.	System Board
Parallel port or serial port failure (system board port).	"Diagnostics and Utilities Device Presence Test" Test using a wrap plug while running Diagnostics and Utilities. Cable/connections System board
Pass (N): Errors Drive (X) Failed. Diskette drive read/write test error.	Diskette Drive System Board Diskette Drive Cable
Pass (N) Drive Not Ready. Diskette drive door is open or defective.	Ensure diskette drive is ready. Diskette Drive System Board Diskette Drive Cable
Pass (N): Drive (X) Write Protected or Unformatted.	Insert a non-write protected, formatted diskette into the diskette drive; then rerun the test. Diskette Drive System Board Diskette Drive Cable
Pass (N): Unknown Media Drive (X). Diskette Drive Test error.	Diskette Diskette Drive System Board Diskette Drive Cable
Place Hi-density Media in Drive. Media/drive mismatch.	Diskette Diskette Drive System Board Diskette Drive Cable
Printer Failed. Printer powered-on and ready?	Printer Printer Cable System Board
Printer Fault. Printer powered on and ready?	Printer Printer Cable System Board
Printer Not Selected. Ensure the printer is powered on and ready.	Printer Printer Cable System Board
Printer problems	Refer to the service manual for the printer.
System fan does not run when the power supply fan runs.	With power-on, check the system fan connector J1 on Type A-1 system board and connector J16 on Type A-2 system board for +12 V dc. Processor fan System board
Processor speed seems slower.	Memory Cache memory System board
Program loads from the hard disk with a known-good CD in the CD/DVD-ROM drive or diagnostics diskette in the first 3.5-inch diskette drive (and CD/DVD-ROM drive or diskette drive is enabled in the Setup Utility).	Factory-Installed Drive Devices CD/DVD-ROM Drive Diskette Drive System Board Power Supply
Program or File Not Found Press Any Key Diagnostics cannot find the USER(N).COM file.	Diagnostic CD or diskette CD/DVD-ROM Drive or Diskette Drive System Board
Program Too Big To Fit In Memory. Too many Terminate and Stay Resident programs in memory.	Reboot the system from the Diagnostic CD.
System unit does not turn off with power switch. (System unit must be unplugged from electrical outlet to completely turn off.)	Power Supply Power switch assembly System Board
QAPlus/PRO Cannot Be Re-run Because Of Error In Relocating Program. Diagnostics failed to relocate the Diagnostics Test programs so the memory space it resides in was not tested.	Diagnostic CD Memory Module System Board
RAM Memory Error in Block n. Bad bits n. Memory error.	Memory Module System Board
RAM Test Failed. Memory error.	Memory Module System Board
Read error on cylinder n. Hard disk drive format error.	Hard Disk Drive System Board
Read Errors Diskette drive read error.	Diskette Diskette Drive System Board Diskette Drive Cable
Real-time clock is inaccurate.	Time set incorrectly by user. RTC battery (if less than 2.8 V dc) System Board
Receive Error. Serial Port loopback test error.	Serial Port Cable System Board
Refresh Failure. Diagnostics Test detected an error while testing the DMA controller's RAM refresh cycle.	Memory Module System Board
RTC Interrupt Failure. Diagnostics Test cannot detect the Real-Time clock interrupt.	System Board
Serial Chip Error. COM Port error, general.	Serial Port Cable System Board
Serial Compare Error. COM Port error, information transmitted is not the same as information received.	Serial Port Cable System Board
Serial Time-out Error. COM Port error, time interval is too long between transmitted and received data.	Serial Port Cable System Board
Serious Memory Error Diags Cannot Continue. Memory Test error.	Memory Module System Board
Some or all keys on keyboard do not work.	Keyboard Keyboard connection/cable Media Console (Type 2142) System Board
Serial or parallel port device failure (adapter port).	Factory-Installed Drive Devices Test using a wrap plug while running Diagnostics and Utilities. Before testing, ensure serial port A is set to address 3F8 or 3E8, whichever is not used by the Modem card (modem settings: COMM1=3F8, COMM2=3E8). Set serial port B to address 2F8 or 2E8. Device Cable/connections Alternate adapter System Board
Sorry You Need A Mouse. Mouse or mouse driver was not detected.	Mouse System Board
Factory-installed adapter card software gives a Microsoft Windows 95 error message after POST configuration. Hardware problem occurred.	Adapter connection/cable Adapter jumper settings Adapter card
System fails to load the Diagnostics and Utilities software System preloaded software works correctly.	Make sure the CD/DVD-ROM drive or diskette drive is included in the Setup Utility startup sequence. Factory-Installed Drive Devices CD/DVD-ROM drive connection/cable CD/DVD-ROM drive Diskette drive connection/cable Diskette drive System Board
System Hangs.	Any device Any adapter System Board
The Address Exceeds The Size Of Your Memory. An invalid memory address was entered. The Diagnostics Tests display this message during the Locate Bad Chips option under the interact menu if an invalid memory address was entered at the "Enter Memory Address Of Bad Chip" prompt.	Enter correct address Memory Module System Board
That Number is Out Of Range. An invalid bit number was entered. Diagnostics Tests display this message during the Locate Bad Chips option.	Enter the correct number. Memory Module System Board
Too Many Errors - Test Aborted. Too many errors, the Diagnostics Test cannot continue.	Processor System Board
Transmit Error. Internal or external serial port loopback test failure.	Serial Port Cable System Board
Video Adapter Failed. Test Result Summary, displayed if "Fail" was at the Quit/Fail/Pass menu of any video test.	Video Adapter System Board Display
Write error on cylinder n. Hard disk drive write error.	Hard Disk Drive
Write Errors. Diskette drive write error.	Diskette Diskette Drive System Board Diskette Drive Cable
Write Protected or Unformatted Diskette is Write Protected or not formatted.	Insert a non-write protected, formatted diskette into the diskette drive; then rerun the test. Diskette Drive System Board Diskette Drive Cable
You Cannot Delete the Motherboard. "Remove Board" option was selected. The Diagnostics Tests display this message during the Locate Bad Chips option.	Make the correct selection. Memory Module System Board Processor
Any other problem	Undetermined Problems

Symptoms, Messages, Error Codes, or Beeps	Action/FRU
Beeps
Note: The system has an error if you hear any beeps before POST is completed. Important In the following Beep Code Index, the numbers indicate the sequence and number of beeps. For example, a 2-3-2 beep code symptom (a burst of two beeps, three beeps, then a burst of two beeps) indicates a memory module problem. (Continue with the Symptom-to-FRU index below for other beep/no-beep symptoms.)
No beep and: Blank or unreadable monitor Blinking cursor	Power Supply
Repeating short beeps.	Keyboard (sticking key) Keyboard connection/cable System Board
4	Video adapter System Board
1-1-3 CMOS read/write error.	Run the Setup Utility. System Board
1-1-4 ROM BIOS check error.	System Board
1-2-X DMA error	System Board
1-3-X	Memory Ensure all DIMMs are seated correctly. DIMMs System board
1-4-4	Keyboard System board
1-4-X An error was detected in the first 64 KB of RAM.	Memory System Board
2-1-1, 2-1-2	Run the Setup Utility. System Board
2-1-X The first 64 KB of RAM failed.	Memory System Board
2-2-2	Display adapter, if installed. System Board
2-2-X The first 64 KB of RAM failed.	Memory System Board
2-3-X	Memory System Board
2-4-X	Run the Setup Utility. Memory System Board
3-1-X DMA register failed.	System Board
3-2-4 Keyboard controller failed.	Keyboard System Board
3-3-4 Screen initialization failed.	Display adapter, if installed. System Board Display
3-4-1 Screen retrace test detected an error.	Display adapter, if installed. System Board Display
3-4-2 POST is searching for video ROM.	Display adapter, if installed. System Board
One long and one short beep during POST. Base 640 KB memory error or shadow RAM error	Memory System Board
One long beep and two or three short beeps during POST. (Video error)	Display adapter, if installed. System Board
Three short beeps during POST.	Memory System Board
Continuous beep.	System Board
Any other beeps	Undetermined Problems

Symptoms, Messages, Error Codes, or Beeps	Action/FRU
Error Codes
107 - System board, processor update error. (A-2 system board only)	Flash BIOS System Board
10X - System board error or continuous beep.	System Board
110 - System board parity error.	Memory DIMMs System Board
111 - I/O channel parity error.	Memory I/O channel memory System Board
114 - External ROM checksum error.	Adapter Card System Board
129 - Cache memory error	Memory For A-1 system board: System Board For A-2 system board: Processor
12X - Processor error.	Run the Setup Utility Processor System Board
13X - System board error.	Run the Setup Utility Processor System Board
151 - Real-time clock failure	System board
161 - Low CMOS battery.	CMOS clock/battery (if less than 2.8 V dc) Run the Setup Utility; see POST Error Codes on page 2-3 of the HMM. System Board
162 - CMOS RAM error.	CMOS clock/battery (if less than 2.8 V dc) Run the Setup Utility System Board
163 - Real-time clock error.	Set date and time. Run the Setup Utility CMOS clock/battery (if less than 2.8 V dc) System Board
164 - Memory size error.	Memory DIMMs System Board
1XX errors not listed above.	System Board
20X - Memory error	Memory DIMMs System Board
262 - DRAM parity configuration error.	Memory Run the Setup Utility DIMMs System Board
305 - System board non-replaceable fuse can be blown by a defective keyboard, keyboard cable, or mouse. If you suspect one of these FRUs, replace it when you replace the system board.	Keyboard Keyboard connection/cable Mouse System Board
3XX - Keyboard error.	Keyboard Keyboard connection Keyboard Media Console (Type 2142) System Board
602 - Invalid diskette boot record.	Diskette media Diskette connection/cable Diskette drive
662 - Diskette drive configuration error.	Factory-Installed Drive Devices Diskette drive connection/cable Diskette drive Power supply System Board
6XX - Other configuration errors.	Factory-Installed Drive Devices Diskette drive connection/cable Diskette drive Power supply System Board
7XX - Math coprocessor error.	Diagnostics and Utilities Device Presence Test Upgrade processor (check Setup Utility, and system board settings). System Board
962 - Parallel port conflict.	Test using a wrap plug while running Diagnostics and Utilities. Diagnostics and Utilities Device Presence Test Parallel adapter card, if installed System Board
1162 - Serial port conflict.	Test using a wrap plug while running Diagnostics and Utilities. Diagnostics and Utilities Device Presence Test Serial adapter card, if installed System Board
11XX - Serial port test errors not listed above.	Test using a wrap plug while running Diagnostics and Utilities. Diagnostics and Utilities Device Presence Test Serial adapter card, if installed System Board
On the system board: 1780/1790 - Hard Disk Drive 0 1781/1791 - Hard Disk Drive 1 1782/1792 - Hard Disk Drive 2 or CD/DVD-ROM drive 1783/1793 - Hard Disk Drive 3 or CD/DVD-ROM drive if Hard Disk Drive 2 installed	Hard disk drive connection/cable/jumpers. If an upgrade processor is installed, check that the proper speed has been set (switches and Setup Utility). Speed should be a multiple of the original processor speed. Hard disk drive size set correctly in Setup Utility. Hard disk drive System Board
17XX - Hard disk drive error. (All 17XX errors not listed above)	Factory-Installed Drive Devices Hard disk drive jumpers Hard disk drive connection/cable Hard disk drive System Board Power Supply
1800 - PCI Error (IRQ not available).	A PCI adapter card has requested a hardware interrupt that is not available. 1. Choose ISA Legacy Resources from the Setup Utility main menu, and make sure the interrupt resources (IRQ) setting for ISA legacy adapter cards are correct. If the interrupt resources settings are not correct, change the settings. See "Using the Setup Utility" on page 1-16 of the HMM. 2. If all interrupts are being used by ISA legacy adapter cards, you might need to remove an ISA card to make memory available to the PCI adapter card.
1801 - PCI Error (ROM not available).	A PCI adapter card has requested memory resources that are not available. 1. Choose ISA Legacy Resources from the Setup Utility main menu, and make sure the memory resources settings for ISA legacy adapter cards are correct. If the memory resources settings are not correct, change the settings. 2. If all memory resources are being used by ISA legacy adapter cards, you might need to remove an ISA card to make memory available to the PCI adapter card.
1802 - PCI Error (I/O address not available).	A PCI adapter card has requested an I/O address that is not available, or the PCI adapter card might be defective. Choose ISA Legacy Resources from the Setup Utility main menu, and make sure the I/O port resources settings for ISA legacy adapter cards are correct. If the I/O port resources settings are not correct, change the settings. If the I/O port resources settings are correct, the PCI adapter card might be defective.
1803 - PCI Error (memory above 1 MB not available).	A PCI adapter card has requested a memory address that is not available, or the PCI adapter card might be defective. Choose ISA Legacy Resources from the Setup Utility main menu, and make sure the memory resources settings for ISA legacy adapter cards are correct. If the memory resources settings are not correct, change them. If the memory resources settings are correct, the PCI adapter card might be defective.
1804 - PCI Error (memory below 1 MB not available).	A PCI adapter card has requested a memory address that is not available. 1. Choose ISA Legacy Resources from the Setup Utility main menu, and make sure the memory resources settings for ISA legacy adapter cards are correct. If the settings are not correct, change the settings. 2. If all memory resources are being used by ISA legacy adapter cards, you might need to remove an ISA card to make memory available to the PCI adapter card.
1805 - PCI Error (ROM error).	Remove the PCI adapter card. Restart the computer without the card installed. If the computer restarts without an error, reinstall the card and restart the computer again. If the error reoccurs, the adapter card might be defective.
1806 - No more DMA channels available	Too many adapters installed.
2401 - Monitor changing colors.	Monitor
2462 - Video configuration error	Video memory, if installed System Board
24XX - Video/monitor error.	Monitor Optional video memory System Board
5801 - Media Console error	Check Media Console cable Replace Media Console
5803 - Keyboard error attached to Media Console	Keyboard
5806 - Diskette error attached to Media Console	Check Diskette cable Diskette
5859 - CD/DVD-ROM error attached to Media Console	Check CD/DVD-ROM drive cable CD/DVD-ROM Drive
5862 - Host Card error	Host Card
5886 - Pointing device attached to Media Console	Check Pointing device cable Pointing device
5962 - CD/DVD-ROM configuration error (sound adapter card driver works correctly).	Factory-Installed Drive Devices CD/DVD-ROM drive connections, cables, and jumpers CD/DVD-ROM drive Power supply System Board
86XX - Pointing device error or mouse does not work.	Mouse Pointing device connection/cable Pointing device System Board
I999030X - Hard disk reset/boot failed	Possible hard disk drive problem. See "Hard Disk Drive Boot Error" on page 3-10 of the HMM.
Any other error codes	Undetermined Problems

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	Document Category	Diagnostics, Error Messages
	Date Created	13-08-97
	Last Updated	12-01-99
	Revision Date	14-12-99
	Brand	IBM Aptiva
	Product Family	Aptiva
	Machine Type	2140, 2142
	Model	All
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