The table below lists failure symptoms and possible causes. The most likely cause is listed first. Make sure you complete all items in the cause or "Action/FRU" column. When servicing a system, always begin with "Start" 
. This index can also be used to help you decide which FRUs to have available when servicing a system.
If you are unable to correct the problem using this index, go to "Undetermined Problem" .
Notes:
1. If an error message and incorrect audio response occur, diagnose the error message first.
2. If you cannot run the Diagnostics and Utilities tests but did receive a POST error code, diagnose the POST error message.
3. If you did not receive any error message, look for a description of your error symptoms in the first part of this index.
4. Check all power supply voltages, switch, and jumper settings before you replace the system board. Also check the power supply voltages if you have a system no-power condition. (See "Power Supply" and "System Board Layout" )
In the table below, an X in an error code can be any number. If you are unable to correct the problem using this index, go to "Undetermined Problem" .
Note: To diagnose a problem, first find the symptom, message, error code, or beeps in left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU
listed in right column is the most likely cause.
|
Symptoms, Messages, Error Codes, or Beeps |
Action/FRU |
|
Address Exceeds the Size of
Your Memory.
An invalid memory address was entered. Diagnostics Tests display this message during the Locate Bad Chips option. |
Memory DIMM
System Board |
|
Arithmetic Functions Failed.
An error was detected during the CPU Test. |
Processor
System Board |
|
Audio software program invoked but no sound comes out of speakers, or sound comes out of one speaker only.
|
"Diagnostics for Factory-Installed Riser
Card and Sound Card" .
Sound adapter card connection and cables
Sound adapter card volume control
Sound adapter card |
|
Audio software program does not initiate in software but CD-ROM drive works normally. |
"Diagnostics for Factory-Installed Riser
Card and Sound Card" .
Sound adapter card |
|
Base Memory Test Failed.
An error was detected in base
memory. |
Memory DIMM
System Board |
|
Blinking cursor only and machine not working normally.
|
"Factory-Installed Drive Devices" .
Diskette drive connection/cable
Diskette drive
Media Console
Media Console host card
Media Console client card
Media Console cable
System board |
|
Boot Sector Unreadable.
A boot sector read error was
detected on the hard disk drive.
|
Hard Disk Drive
Hard Disk Drive Cable
System Board |
|
Bus Noise Test Failed.
RAM Test detected an error in
the memory bus. |
Memory DIMM
System Board |
|
Butterfly Cylinder Access Test
Failed.
Hard Disk Drive Test detected
mismatch between the data read and the data stored on the drive. |
Hard Disk Drive
Hard Disk Drive Cable
System Board |
|
Cannot finish diagnostic test. |
"Diagnostics and Utilities Device Presence
Test" . |
|
CD-ROM drive LED came on
and stayed on more than 20
seconds before shutting off.
Software asks to install disc.
Software displays a Reading CD error.
|
CD is not inserted properly.
CD is damaged.
CD has dirt or foreign material on it.
CD-ROM drive cable. |
|
CD-ROM drive LED comes on
when inserting a disc but no
CD-ROM drive icon appears in
the File Manager as Drive D.
|
"Factory-Installed Drive Devices" .
CD-ROM drive connections/cables/jumpers
CD-ROM drive
Media Console
Media Console host card
Media Console client card
Media Console cable |
|
CD-ROM drive LED does not
come on when inserting a disc in the drive when the system is
powered on and the CD-ROM
drive power connector has the
correct voltage.
|
"Diagnostics for Factory-Installed Riser Card, and Sound Card" .
CD-ROM drive
Media Console
Media Console host card
Media Console client card
Media Console cable |
|
CD-ROM drive LED does not
come on but CD-ROM drive
works normally. |
CD-ROM drive |
|
CD-ROM drive does not load or eject when the system is
powered on, the LED light is off, and the eject button is pressed and held.
|
"Factory-Installed Drive Devices" .
CD-ROM drive system connection/cable
CD-ROM drive
Media Console
Media Console host card
Media Console client card
Media Console cable
Power supply |
|
CD-ROM drive does not read
data files and no error codes or
messages are displayed.
Cannot read from Drive E.
Retry loading CD message is
displayed with disc loaded in
CD-ROM drive.
Sound adapter card works
properly.
|
"Diagnostics for Factory-Installed Drive
Devices" .
Check with a known good disc and correct
level of software.
CD-ROM drive
Media Console
Media Console host card
Media Console client card |
|
CD-ROM drive does not play an audio disc. Sound adapter card works properly. CD-ROM drive reads data files.
|
"Diagnostics for Factory-Installed Drive
Devices" .
Audio cable on CD-ROM drive is not connected to sound adapter card. Check the audio cable from the CD-ROM drive to the client card in the Media Console and the audio cable that is connected from the system board to the host card. If music can be heard through headphones plugged into the sound adapter card jack, replace the CD-ROM drive.
Media Console
Media Console host card
Media Console client card
Media Console cable |
|
Clock Stopped.
Real-time clock has stopped
working. |
Battery
System Board |
|
CMOS Clock Test Failed
Time and Date Settings for
CMOS and DOS do not Match. |
Battery
System Board |
|
Communication problem.
Modem function does not work
properly.
|
Modem Wake Up on Ring
Modem connection/cable
Modem card
Riser Card
System Board |
|
Controller Diagnostic Test Failed.
An error was detected while
testing the Hard Disk Controller (Adapter). |
Hard Disk Drive
System Board |
|
Cylinder 0 errors.
Test detected an error reading
the first cylinder of the hard disk drive. |
Hard Disk Drive
System Board |
|
Device is Not Ready
Ready the Device...
or
Press Any Key
|
Ensure the device is powered on.
Replace failing device
Device Adapter (if installed)
System Board |
|
Diskette drive indicator LED
remains on or does not light
when drive is active.
|
Diskette drive connection/cable
Diskette drive
Media Console
Media Console host card
Media Console client card
Media Console cable
System board |
|
3.5-in. diskette drive and
CD-ROM do not work.
|
Media Console
Media Console host card
Media Console client card
Media Console cable |
|
3.5-in. diskette drive does not
work.
|
"Factory-Installed Drive Devices" .
Diskette drive
Diskette drive connection/cable
Media Console
Media Console host card
Media Console client card
Media Console cable
System board |
|
Disk Error Encountered Opening Output File Press Any Key To Continue. |
Hard Disk Drive
System Board |
|
DMA #X Failed
Main Components Test detected an error while testing the DMA controller. |
System Board |
|
DMA Page Register Failed
DMA page register error |
System Board |
|
Drive (x) Media (y) Mismatch
FAT ID mismatch with installed
drive.
|
Check diskette and diskette drive capacity.
Diskette Drive
System Board |
|
Error in video buffer.
Bad bits.
Video memory test error.
|
Video Adapter
System Board
Monitor |
|
Extended Memory Test Failed.
Extended memory error.
|
Memory DIMM
System Board |
|
FAX/voice modem function has
no sound output. (Data files are received normally; sound or sound adapter card works
correctly.)
|
Check cable connections on modem card.
Modem card or sound card
Riser Card
System Board |
|
FAX function does not receive
data files.
|
Modem card
Riser Card
System Board |
|
FAX/voice function has no sound
output. (Data files are received
normally; sound adapter card
does not produce sound or
cannot be activated in software.)
|
"Diagnostics for Factory-Installed Riser Card, and Sound Card" .
Modem card or sound card
Riser Card
System Board |
|
Floppy Drive Failed.
Diskette drive(s) failed.
|
Diskette Drive
System Board
Diskette Drive Cable
Media Console
Media Console host card
Media Console client card
Media Console cable |
|
Hard disk or power-on indicator
LED does not light but machine
functions normally otherwise.
|
Check J25 voltages, with power-on:
J25 Hard Disk
Pin Normal Running
1 +5 V dc 0 V dc
2 +5 V dc +5 V dc
3 +5 V dc +5 V dc
4 0 V dc 0 V dc
Pins 1, 2 = Hard Disk Drive
Pins 3, 4 = Power-on LED
Check voltages at Media Console card, see "Media Console" on page 5-14.
LED connection/cable assembly
Media Console
Media Console host card
Media Console client card
Media Console cable
System board |
|
Hard Drives Failed.
Hard Disk Drive test error.
|
Hard Disk Drive
System Board |
|
Home Director failures |
"Home Director" on page 4-18 |
|
Incorrect DOS version. |
Ensure you are using DOS version 3.0 or
higher. |
|
INT Mask Register Failed.
INT Mask Register error.
|
Processor
System Board |
|
Insert a CD message icon
appears when a known good
Diagnostics and Utilities CD is
inserted in the CD-ROM drive.
|
Ensure the hard disk drive and CD-ROM drive are not disabled in the startup sequence in the Setup Utility.
Hard disk drive preloaded software
CD-ROM drive connection/cable
CD-ROM drive
Media Console
Media Console host card
Media Console client card
Media Console cable
System board |
|
Intensity or color varies from left to right of characters and color bars. |
"Monitor" .
System board |
|
Invalid Date
Clock/DOS date mismatch.
|
Battery
System Board |
|
Invalid Format - Bad Track
error message appears when
trying to format a known-good
diskette.
|
Diskette drive connection/cable
Diskette drive
Media Console
Media Console host card
Media Console client card
Media Console cable
System board |
|
Incorrect memory size shown or repeated during POST. |
"Memory" . |
|
Invalid Time
Clock/DOS time mismatch.
Back-up clock and DOS time of day settings do not match. |
Battery
System Board |
|
I/O devices cannot be added to
configuration.
|
Diskette drive
Diskette drive connection/cable
CD-ROM drive
CD-ROM drive connection/cable
Media Console
Media Console host card
Media Console client card
Media Console cable |
|
Joystick does not respond at all. |
1. Ensure the joystick is plugged completely into the joystick/MIDI adapter plug on the sound adapter card and secured with the screws on
the adapter plug.
2. Verify that the software application used with the joystick has joystick support.
3. Ensure the joystick is enabled in the software application. This might require entering keystrokes or a configuration utility in the software application.
If the above steps find no problem, see the
"Joystick does not work correctly" symptom
below. |
|
Joystick does not work correctly
(installation is correctùsee
above symptom).
|
1. Disable the joystick in the software application.
2. Enable the mouse as the input device in the software application.
3. If the mouse works in the software application, replace the joystick. If the symptom remains, replace the sound adapter card.
4. If the mouse does not work, check the software application troubleshooting information provided by the manufacturer. |
|
Linear Cylinder Access Test
Failed.
Hard disk drive error.
|
Hard Disk Drive
Hard Disk Drive Cable
System Board |
|
Logic Function Failed.
CPU Logic test error.
|
Processor
System Board |
|
Loopback Error
COM Port Test or Parallel Port
error.
A wrap plug must be installed to successfully complete these
tests. |
System Board
Wrap Plug |
|
Machine works but fails to go
into Rapid Resume mode when
configuration is set with Standby mode enabled or Rapid Resume mode enabled. |
Software application was fully activated before on/off switch was pushed. Try operating Rapid Resume from Microsoft Windows 95 Program Manager panel. |
|
Main Components Failed.
System board error.
|
System Board
Processor |
|
Memory test cannot run at this
location in memory.
Not enough free memory
available to start the memory
test. |
Memory DIMM
System Board |
|
Missing QAPlus/PRO Files(s).
One or more diagnostic support files are missing. |
Diagnostic CD |
|
Monitor problem:
Ÿ Incorrect colors
Ÿ No high intensity
Ÿ Missing, broken, or incorrect
characters
Ÿ Blank monitor (dark)
Ÿ Blank monitor (bright)
Ÿ Distorted image
Ÿ Unreadable monitor
Ÿ Other monitor problems |
"Monitor" .
I/O monitor signal connection/cable
Monitor
System board |
|
Monitor changing colors. |
"Monitor" . |
|
Monitor problem not listed above (including blank or illegible monitor). |
"Monitor" .
System board |
|
No beep during POST but
computer works correctly.
(System board speaker/beeper
bad.) |
System board |
|
Non-system disk or disk error
message appears with a
known-good Advanced
Diagnostics diskette.
|
Diskette drive connection/cable
Diskette drive
Media Console
Media Console host card
Media Console client card
Media Console cable
System board |
|
No Loop-Back Plug.
Skipping External loopback test.
No wrap plug installed.
|
Install wrap plug on the serial port, rerun
test.
System Board |
|
No system power, or fan not
running.
|
"Power Supply" .
Power switch assembly
Power supply
Media Console
Media Console host card.
Media Console client card
Media Console cable
System board |
|
Not ready.
Printer not on-line or not ready.
|
Ready Printer
Printer
Printer Cable
System Board |
|
No 'type-amatic' repeat.
At least one repeat key must be tested during this test or an error will occur. Type-amatic test error. |
Keyboard
System Board |
|
Not used by any standard
device.
IRQ is not currently being used
by a non-standard device. |
System Board |
|
Numeric Proc Failed.
NPU test error.
|
Processor
System Board |
|
Parallel Port Failed.
Test Report Summary message. |
System Board |
|
Parallel port or serial port failure (system board port).
|
"Diagnostics and Utilities Device Presence
Test" .
Test using a wrap plug while running Diagnostics and Utilities.
Cable/connections
System board |
|
Pass (N): ** Errors ** Drive (X)
Failed.
Diskette drive read/write test
error.
|
Diskette Drive
Media Console
Media Console host card
Media Console client card
Media Console cable
System Board
Diskette Drive Cable |
|
Pass (N) Drive Not Ready.
Diskette drive door is open or
defective.
|
Ensure diskette drive is ready.
Diskette Drive
Media Console
Media Console host card
Media Console client card
Media Console cable
System Board
Diskette Drive Cable |
|
Pass (N): Drive (X) Write
Protected or Unformatted.
|
Insert a non-write protected, formatted
diskette into the diskette drive; then rerun the test.
Diskette Drive
Media Console
Media Console host card
Media Console client card
Media Console cable
System Board
Diskette Drive Cable |
|
Pass (N): Unknown Media Drive (X).
Diskette Drive Test error.
|
Diskette
Diskette Drive
Media Console
Media Console host card
Media Console client card
Media Console cable
System Board
Diskette Drive Cable |
|
Place Hi-density Media in Drive.
Media/drive mismatch.
|
Diskette
Diskette Drive
Media Console
Media Console host card
Media Console client card
Media Console cable
System Board
Diskette Drive Cable |
|
Printer Failed.
Printer powered-on and ready?
|
Printer
Printer Cable
System Board |
|
Printer Fault.
Printer powered on and ready?
|
Printer
Printer Cable
System Board |
|
Printer Not Selected.
Ensure the printer is powered on and ready.
|
Printer
Printer Cable
System Board |
|
Printer problems. |
Refer to the service manual for the printer. |
|
Processor fan does not run when the power supply fan runs.
|
With power-on, check the processor fan
connector J1 on system board for +12 V dc.
Processor fan
System board |
|
Processor speed seems slower. |
"Memory" .
Cache memory
System board |
|
Program loads from the hard
disk with a known-good CD in
the CD-ROM drive or diagnostics diskette in the first 3.5-inch diskette drive (and CD-ROM drive or diskette drive is enabled in the Setup Utility).
|
"Factory-Installed Drive Devices" .
CD-ROM Drive
Diskette Drive
Media Console
Media Console host card.
Media Console client card
Media Console cable
System Board
Power Supply |
|
Program or File
Not Found
Press Any Key
Diagnostics cannot find the
USER(N).COM file.
|
Diagnostic CD or diskette
CD-ROM Drive or Diskette Drive
Media Console
Media Console host card
Media Console client card
Media Console cable
System Board |
|
Program Too Big To Fit In
Memory.
Too many Terminate and Stay
Resident programs in memory. |
Reboot the system from the Diagnostic CD. |
|
QAPlus/PRO Cannot Be Re-run Because Of Error In Relocating Program.
Diagnostics failed to relocate the Diagnostics Test programs so the memory space it resides in was not tested. |
Diagnostic CD
Memory DIMM
System Board |
|
RAM Memory Error in Block n.
Bad bits n.
Memory error. |
Memory DIMM
System Board |
|
RAM Test Failed.
Memory error.
|
Memory DIMM
System Board |
|
Read error on cylinder n.
Hard disk drive format error.
|
Hard Disk Drive
System Board |
|
Read Errors
Diskette drive read error.
|
Diskette
Diskette Drive
Media Console
Media Console host card
Media Console client card
Media Console cable
System Board
Diskette Drive Cable |
|
Real-time clock is inaccurate. |
Time set incorrectly by user.
RTC battery (if less than 2.8 V dc)
System Board |
|
Receive Error.
Serial Port loopback test error.
|
Serial Port Cable
System Board |
|
Refresh Failure.
Diagnostics Test detected an
error while testing the DMA
controller's RAM refresh cycle. |
Memory DIMM
System Board |
|
RTC Interrupt Failure.
Diagnostics Test cannot detect the Real-Time clock interrupt. |
System Board |
|
Serial Chip Error.
COM Port error, general.
|
Serial Port Cable
System Board |
|
Serial Compare Error.
COM Port error, information
transmitted is not the same as
information received.
|
Serial Port Cable
System Board |
|
Serial Time-out Error.
COM Port error, time interval is
too long between transmitted
and received data. |
Serial Port Cable
System Board |
|
Serious Memory Error ù Diags
Cannot Continue.
Memory Test error. |
Memory DIMM
System Board |
|
Some or all keys on keyboard do not work.
|
"Keyboard" .
Keyboard
Keyboard connection/cable
Media Console
Media Console host card
Media Console client card
Media Console cable
System Board |
|
Serial or parallel port device
failure (adapter port).
|
"Factory-Installed Drive Devices"
Test using a wrap plug while running Diagnostics and Utilities. Before testing, ensure serial port A is set to address 3F8 or 3E8, whichever is not used by the Modem card (modem settings: COM1=3F8, COM2=3E8). Set serial port B to address 2F8 or 2E8.
Device
Cable/connections
Alternate adapter
System Board
Riser Card |
|
Sorry You Need A Mouse.
Mouse or mouse driver was not detected. |
Mouse
System Board |
|
Sound adapter card or
factory-installed adapter card
software gives a Microsoft
Windows 95 error message after POST configuration.
Hardware problem occurred. |
"Diagnostics for Factory-Installed Riser Card and Sound Card"
Sound card or adapter card connection/cable
Sound card or adapter card |
|
System fails to load the
Diagnostics and Utilities software
System preloaded software
works correctly.
|
Make sure the CD-ROM drive or diskette
drive is included in the Setup Utility startup
sequence.
"Factory-Installed Drive Devices"
CD-ROM drive connection/cable
CD-ROM drive
Diskette drive connection/cable
Diskette drive
Media Console
Media Console host card
Media Console client card
Media Console cable
System Board |
|
System Hangs.
Go to "Undetermined Problem"
.
|
Any device
Any adapter
Media Console
Media Console host card.
Media Console client card
Media Console cable
System Board |
|
System unit does not turn off
with power switch. (System unit must be unplugged from
electrical outlet to completely
turn off.) |
"Power Supply"
Power switch assembly
Media Console
Media Console host card
Media Console client card
Media Console cable
System Board |
|
The Address Exceeds The Size Of Your Memory.
An invalid memory address was entered. The Diagnostics Tests display this message during the Locate Bad Chips option under the interact menu if an invalid memory address was entered at the "Enter Memory Address Of Bad Chip" prompt. |
Enter correct address
Memory DIMM
System Board |
|
That Number is Out Of Range.
An invalid bit number was
entered. Diagnostics Tests
display this message during the Locate Bad Chips option. |
Enter the correct number.
Memory DIMM
System Board |
|
Too Many Errors - Test Aborted.
Too many errors, the Diagnostics Test cannot continue. |
Processor
System Board |
|
Transmit Error.
Internal or external serial port
loopback test failure. |
Serial Port Cable
System Board |
|
Video Adapter Failed.
Test Result Summary, displayed if "Fail" was at the Quit/Fail/Pass menu of any video test. |
Video Adapter
System Board
Monitor |
|
Wake Up on Ring feature fails to power-on system when enabled in Setup Utility.
|
Modem Wake Up on Ring jumper connection/cable
Modem card
System Board |
|
When you try to enable or
disable Rapid Resume, Rapid
Resume configuration screen is not available. |
System Board |
|
Write error on cylinder n.
Hard disk drive write error. |
Hard Disk Drive |
|
Write Errors.
|
Diskette drive write error.
Diskette
Diskette Drive
Media Console
Media Console host card
Media Console client card
Media Console cable System Board
Diskette Drive Cable |
|
Write Protected or Unformatted
Diskette is Write Protected or not formatted.
|
Insert a non-write protected, formatted
diskette into the diskette drive; then rerun
the test.
Diskette Drive
Media Console
Media Console host card
Media Console client card
Media Console cable
System Board
Diskette Drive Cable |
|
You Cannot Delete the
Motherboard.
"Remove Board" option was
selected. The Diagnostics Tests display this message during the Locate Bad Chips option. |
Make the correct selection.
Memory DIMM
System Board
Processor |
|
Any other problem. |
"Undetermined Problem" . |
|
Symptoms, Messages, Error Codes, or Beeps |
Action/FRU |
|
101 - Timer interrupt failure or
continuous beep. |
System Board |
|
102 - Timer failure or continuous beep. |
System Board |
|
106 - Diskette controller error or continuous beep. |
System Board |
|
110 - System board parity error. |
"Memory" .
DIMMs
System Board |
|
111 - I/O channel parity error. |
"Memory" .
Riser Card
System Board |
|
114 - External ROM checksum
error.
|
"Diagnostics for Factory-Installed Riser Card and Sound Card" .
Adapter Card
Riser Card
System Board |
|
12X - Processor error. |
Run the Setup Utility; see "POST Error Codes" on page 2-3.
Processor
System Board |
|
151 - Real-time clock error. |
Set date and time.
Run the Setup Utility; see "POST Error Codes" on page 2-3.
CMOS clock/battery (if less than 2.8 V dc)
System Board |
|
161 - Low CMOS battery. |
CMOS clock/battery (if less than 2.8 V dc)
Run the Setup Utility; see "POST Error Codes" on page 2-3.
System Board |
|
162 - CMOS configuration error |
CMOS clock/battery (if less than 2.8 V dc)
Run the Setup Utility; see "POST Error Codes" on page 2-3.
System Board |
|
163 - Invalid Time and/or date |
Set date and time.
Run the Setup Utility; see "POST Error
Codes" on page 2-3.
CMOS clock/battery (if less than 2.8 V dc)
System Board |
|
164 - Memory size error. |
"Memory" .
Check DIMM installation and parity settings.
Run the Setup Utility. See "POST Error Codes" on page 2-3.
DIMMs
I/O channel memory
System Board |
|
201 - Memory error |
"Memory" .
DIMMs
I/O channel memory
System Board |
|
229 - External cache memory
test error
|
"Memory" .
Cache tag address module and RAM
System Board |
|
262 - DRAM parity configuration error.
|
"Memory" .
Run the Setup Utility; see "POST Error Codes" on page 2-3.
DIMMs
System Board |
|
264 - External cache memory
size error.
|
"Memory" .
Cache tag address module and RAM
System Board |
|
305 - System board
non-replaceable fuse can be
blown by a defective keyboard,
keyboard cable, or mouse. If you suspect one of these FRUs, replace it when you replace the system board.
|
"Keyboard" .
Keyboard
Keyboard connection/cable
Mouse
Media Console
Media Console host card
Media Console client card
System Board
Media Console cable |
|
3XX - Keyboard error. |
"Keyboard" .
Keyboard connection
Keyboard
Media Console
Media Console host card
Media Console client card
Media Console cable
System Board |
|
6XX - Diskette drive error. |
"Factory-Installed Drive Devices" .
"Diagnostics and Utilities Device Presence Test" .
Diskette drive connection/cable
Diskette drive
Media Console
Media Console host card
Media Console client card
Media Console cable
System Board |
|
762 - Math coprocessor error. |
"Diagnostics and Utilities Device Presence
Test" .
Upgrade processor (check Setup Utility, and system board settings).
System Board |
|
962 - Parallel port conflict. |
Test using a wrap plug while running
Diagnostics and Utilities.
"Diagnostics and Utilities Device Presence
Test" .
Parallel port
System Board |
|
1162 - Serial port conflict. Test using a wrap plug while running
Diagnostics and Utilities.
|
"Diagnostics and Utilities Device Presence
Test" .
Serial adapter
Riser Card
System Board |
|
1762 - Hard disk configuration
error.
|
Hard disk drive connection/cable/jumpers.
If an upgrade processor is installed, check
that the proper speed has been set
(switches and Setup Utility). Speed should
be a multiple of the original processor
speed.
Hard disk drive size set correctly in Setup
Utility.
Hard disk drive
System Board |
|
On the system board:
1780 - Hard Disk Drive 0
1781 - Hard Disk Drive 1
1782 - Hard Disk Drive 2 or
CD-ROM drive
1783 - Hard Disk Drive 3 or
CD-ROM drive if Hard Disk
Drive 2 installed
|
Hard disk drive connection/cable/jumpers.
If an upgrade processor is installed, check
that the proper speed has been set
(switches and Setup Utility). Speed should
be a multiple of the original processor
speed.
Hard disk drive size set correctly in Setup
Utility.
Hard disk drive
System Board |
|
180X - PCI or Plug and Play
adapter card resource error.
|
A PCI or Plug and Play adapter card has
requested memory resources that are not
available.
1. Choose ISA Legacy Resources from the Setup Utility main menu, and make sure the resource settings for ISA legacy adapter cards are correct. If the resource settings are not correct, change the settings.
2. If all resources are being used by ISA legacy adapter cards, you might need to remove an ISA card to make memory available to the PCI or Plug and Play adapter card. |
|
2401 - Video POST error. |
"Monitor" .
Optional video memory.
System Board
Monitor |
|
2462 - Video configuration error. |
"Monitor" .
Optional video memory.
System Board
Monitor |
|
5803 - Keyboard error |
"Keyboard" .
Keyboard connection
Keyboard
Media Console
Media Console host card
Media Console client card
Media Console cable
System Board |
|
5806 - Diskette drive error |
"Factory-Installed Drive Devices" .
Diskette drive connection/cable
Diskette drive
Media Console
Media Console host card
Media Console client card
Media Console cable
System Board
Note: If both the 3.5-in. diskette drive and
the CD-ROM do not work, the problem is in the Media Console |
|
5859 - Configuration error |
"Factory-Installed Drive Devices" .
CD-ROM drive connections/cables/jumpers
CD-ROM drive
Power supply
Media Console
Media Console host card
Media Console client card
Media Console cable |
|
5886 - Pointing device error |
"Mouse" . |
|
5962 - CD-ROM configuration
error (sound adapter card driver works correctly).
|
"Factory-Installed Drive Devices" .
CD-ROM drive connections/cables/jumpers
CD-ROM drive
Power supply
Media Console
Media Console host card
Media Console client card
Media Console cable
System Board |
|
8601 - Pointing device interface error |
"Mouse" .
System Board |
|
19990301 - Hard disk boot failed |
Run Setup Utility
Hard disk drive |
|
19990305 - INT 18H boot failed |
Run Setup Utility
Hard disk drive |
|
Any other error codes. |
"Undetermined Problem" . |
