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5.571 bytes |
Service Hints & Tips |
Document ID: DETR-443JQV |
Aptiva - 2140/2142 Diagnostics - Diagnostics and utilities device presence test
Applicable to: World-Wide
001
DO ANY MESSAGES, ERROR CODES, BEEPS, OR SYMPTOMS APPEAR? (Yes - Go to Step 002, No - Go to Step 003)
002
Go to "Index of Symptoms, Messages, Error Codes, or Beeps" 
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If directed here from the Index, go to Step 006.
003
û Insert the Diagnostics and Utilities CD into the CD/DVD-ROM drive.
û Power-off the system unit.
û Power-on the system unit, and check for the following responses:
1. Main Menu screen
004 - DID THE SYSTEM PRODUCE THE MAIN MENU SCREEN? Yes - Go to Step 006, No - Go to Step 005)
005
û Go to "Index of Symptoms, Messages, Error Codes, or Beeps" .
006
û Select Advanced Diagnostics on the menu.
û Select Hardware Info on the menu.
û Select System Config on the menu.
û Compare the System Configuration Report screen with the actual devices installed in the system unit.
Note: If necessary, remove the cover and visually compare the devices installed in the system unit to those shown in the Hardware Configuration Report.
007 DOES THE HARDWARE CONFIGURATION REPORT CORRECTLY IDENTIFY THE DEVICES INSTALLED IN THE SYSTEM UNIT? (Yes - Go to Step 009, No - Go to Step 008)
008
û The System Configuration Report shows only those devices supported by the Diagnostics and Utilities CD and only
factory-installed devices for the model you are servicing.
û If a device is missing from the list and is not factory installed, refer to the service manual provided for that device. (Refer to the Appendix B, "Model/Monitor Configurations and FRU Part Numbers" on page B-1 of the HMM to determine the factory-installed devices in the model you are servicing.)
û If a factory-installed drive device or adapter card is not listed in the System Configuration Report, return to "Start" and then go to "Factory-Installed Drive Devices" .
009
û Select Diagnostics Menu from the Main Menu.
û Select Easy Test Diagnostics from the Diagnostics Menu.
010 - DOES THE EASY TEST FINISH WITHOUT ERROR CODES? (Yes - Go to Step 012, No - Go to Step 011)
011
û If the last test stops and you cannot continue, first make sure all switches, power connectors, cables, and jumpers are set correctly and show the correct voltages and continuity.
û Make note of any messages, error codes, beeps, or new symptoms. Go to "Index of Symptoms, Messages, Error Codes, or Beeps" .
012
û The Easy Test Diagnostics did not detect a failure. If the system still displays a failure:
Check all adapter card jumper settings.
Check all adapter card switch settings.
Check all adapter card cables and connectors for proper installation.
Make sure all of the above are set correctly and show the correct voltages and continuity. Replace any defective cables or adapter cards. See "Power Supply" , "System Board Layout,Type A-1" , and "System Board Layout,Type A-2" .
û Run the Easy Test Diagnostics test again.
û If an error or other symptom is displayed, go to "Index of Symptoms, Messages, Error Codes, or Beeps" .
û If no error can be detected or the symptom is intermittent, go to "Undetermined Problem" .
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Hint Category |
Diagnostics | |
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Date Created |
12-01-99 | |
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Last Updated |
17-02-99 | |
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Revision Date |
16-02-2000 | |
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Brand |
IBM Aptiva | |
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Product Family |
Aptiva | |
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Machine Type |
2140, 2142 | |
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Model |
all | |
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TypeModel |
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Retain Tip (if applicable) |
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Reverse Doclinks |