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8.139 bytes |
Service Hints & Tips |
Document ID: RMIE-3G8FGF |
Aptiva - 2136 Diagnostics - Factory-installed drive devices
Applicable to: World-Wide
Use this check procedure to test any factory-installed drives.
Attention: The customer may have customized settings in the Setup Utility (other than default settings) on the computer you are servicing. Running the Setup Utility might alter those settings. Note the current settings and verify that the customer settings are in place when service is complete.
Note: If you cannot access the hard disk drive or load a diskette from drive A or load a CD from the CD-ROM drive, make sure the Setup Utility has the startup sequence set with Diskette, CD-ROM, and Hard Disk enabled.
001 - Start
-Insert the Bootable Diagnostics Diskette into the diskette drive.
-Power-off the system unit.
-Power-on the system unit, and check for the following responses:
1. One short beep after POST completed.
2. Diagnostic program main menu screen
-Refer to "Device Presence by Diagnostics Program Test" 
to check Hardware Configuration.
002 - If the number of diskette drives Installed is not correct:
1. Check the installation of the drive ribbon cable to the system board.
2. Check the voltages to the diskette drive with the power on (see Power Supply ).
3. Try to correct the drive setting in the Disk Drives of the BIOS Setup.
4. Run the "Device Presence by Diagnostics Program Test" .
5. If you can correct the Installed Devices list, but cannot complete the Diagnostics test for that device, replace FRUs, in the following order, until the problem goes away:
6. Diskette drive cable (if continuity check fails)
7. Diskette drive
8. System board
003 - If the number of hard disk drives, or CD-ROM is not correct:
1. Check the installation of the drive ribbon cable to the system board. Be sure that Hard Disk Drive 1 and Hard Disk Drive 2 in the Setup Utility are connected to the primary hard disk drive connector CN11 on the system board. (see "System Board Layout" )
2. Check the hard disk drive jumper settings (see "Hard Disk Drive Jumper Settings" ).
3. Check the voltages to the disk drive power connectors with the power on (see Power Supply ).
4. Try to correct the drive setting in the Disk Drives of the BIOS Setup.
5. Run the "Device Presence by Diagnostics Program Test" for hard disk drives and CD-ROM drive.
6. Restart the system and check the BIOS Setup.
7. In the BIOS Setup, check that the correct drive size is set for the flagged drive shown in the Installed Devices list.
- If any drive is flagged as Not Installed, check the signal and power cable for that drive.
- If the first drive is flagged as Not Installed, replace the primary drive.
- If all drives are flagged as Not Installed, replace the primary drive.
- If any drive (other than the first drive) is flagged as Not Installed, replace that drive.
If the problem remains, check the continuity on the drive cable and replace the cable if necessary. If that does not fix the problem, replace the system board.
8. If an upgrade processor is installed, make sure that the processor speed shown is correct.
Note: The CD-ROM must be the last device installed and jumpers set correctly to be listed in the BIOS Setup. See "Hard Disk Drive Jumper Settings" for factory-installed drive device jumper settings and "CD-ROM Drive Jumper Settings" . Also ensure the CD-ROM cable is installed in connector CN2 on the system board.
For machine type 2136 models that come with an internal CD-ROM drive. Ensure that its jumper is set as slave.
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Hint Category |
Diagnostics, Diskette Drives, Hard Drives | |
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Date Created |
17-04-97 | |
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Last Updated |
17-02-99 | |
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Revision Date |
16-02-2000 | |
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Brand |
IBM Aptiva | |
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Product Family |
Aptiva | |
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Machine Type |
2136 | |
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Model |
Various | |
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TypeModel |
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Retain Tip (if applicable) |
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