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Service Hints & Tips

Document ID: DETR-43VQWX

Aptiva - 2137/2138 Diagnostics - Factory installed storage devices

Applicable to: World-Wide

Use this check procedure to test any factory-installed drives.

ATTENTION: The customer may have customized settings in the Setup Utility (other than default settings) on the computer you are servicing. Running the Setup Utility might alter those settings. Take note of the current settings and verify that the customer settings are in place when service is complete.

NOTE: If you cannot access the hard disk drive or load a diskette from Drive A or load a CD from the CD-ROM drive, make sure that the BIOS Setup Utility has the startup sequence set with diskette, CD-ROM, and hard disk drives.

001 - START
- Insert the diagnostics diskette into the diskette drive.
- Power-off then power-on the system unit.

002 - DO ANY POST MESSAGES, ERROR CODES, BEEPS, OR SYMPTOMS APPEAR? (YES, READ AHEAD. NO, GO TO STEP 003)
- Go to "Index of Symptoms, Messages, Error Codes, or Beeps" by clicking here - .
- End.

003 --
Select Utility from the menu.
- Select and execute Tech Support Form from the menu to generate a system configuration report.
- Compare the system configuration list with the actual devices installed in system.
NOTE: If necessary, remove the cover and visually compare the devices installed in the system unit to those shown in the Tech Support Form.

004 - IF THE NUMBER OF DISKETTE, HARD DISK, OR CD-ROM DRIVE IS NOT CORRECT, READ AHEAD; OR GO TO STEP 005.
- Check the cable installation of all disk drives.
À Diskette drive should be connected to the system board connector CN16 (see "2137 System Board Layout" by clicking here - ) or CN19 (see "2138 System Board Layout" by clicking here - ).
À IDE Primary Channel Master and Slave Drives in BIOS Setup should be connected to the system board connector CN13(see
"2137 System Board Layout" by clicking here - ) or CN9 (see "2138 System Board Layout" by clicking here - ).
À IDE Secondary Channel Master and Slave Drives in BIOS Setup should be connected to the system board connector CN10(see "2137 System Board Layout" by clicking here - ) or CN8 (see "2138 System Board Layout" by clicking here - ).
NOTE: The CD-ROM drive comes with system unit should be configured as IDE Secondary Channel Slave device.
- Check the hard disk and CD-ROM drives jumper settings. See "3.5-In. Hard Disk Drive Jumper Locations" here - or "5.25-In. Hard Disk Drive Jumper Location" here - and "CD-ROM Drive Jumper settings" here - .
- Check the voltages of all disk drive power connectors. See "Power Supply Cable Connector Specifications" on page 5-18 of the HMM.
- Correct the parameter settings under Disk Drives in the BIOS Setup. See "Disk Drives" on page 1-21 of the HMM.
- In the BIOS Setup, check that the correct drive size is set for the flagged drive shown in the Installed Devices list.
- If the problem remains, check the continuity on the drive and the cable and replace it if necessary. If that does not fix the problem, replace the system board.
- End.

005 û
- Select Diagnostics from the PC-Doctor diagnostics program main menu. Select and execute Floppy Disk Test if you want to test diskette drive. Select and execute Hard Disk Test if you want to test hard disk drive.
- Select Interactive Tests from the PC-Doctor diagnostics program main menu, then select and execute CD-ROM/DVD Test if you want to test CD-ROM drive.
- If the diagnostics program did not detect a failure, but the system still displays a failure:
À If an error or other symptom appears, go to "Index of Symptoms, Messages, Error Codes, or Beeps" by clicking here - .
À If no error can be detected or the symptom is intermittent, go to "Undetermined Problems" by clicking here - .
- End.

	Search Keywords
	Hint Category	Hard Drives, Diskette Drives, CD-ROM Drives, DVD Drives, Diagnostics
	Date Created	06-01-99
	Last Updated	11-01-99
	Revision Date	11-01-2000
	Brand	IBM Aptiva
	Product Family	Aptiva
	Machine Type	2137, 2138
	Model	all
	TypeModel
	Retain Tip (if applicable)
	Reverse Doclinks and Admin Purposes