Aptiva - 2136 Diagnostics - Index of symptoms, messages, error codes, or beeps

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Service Hints & Tips

Document ID: RMIE-3G8F9U

Aptiva - 2136 Diagnostics - Index of symptoms, messages, error codes, or beeps

Applicable to: World-Wide

Index of Symptoms, messages, error codes, or beeps
Table 2-1 lists failure symptoms and possible causes. The most likely cause is listed first. Make sure you complete all items in the cause or "Action/FRU" column. When servicing a system, always begin with "Start" . This index can also be used to help you decide which FRUs to have available when servicing a system.
If you are unable to correct the problem using this index, go to "Undetermined Problem" .
Notes:
1.If an error message and incorrect audio response occur, diagnose the error message first.
2.If you cannot run the Diagnostics tests but did receive a POST error code, diagnose the POST error message.
3.If you did not receive any error message, look for a description of your error symptoms in the first part of this index.
4.Check all power supply voltages, switch, and jumper settings before you replace the system board. Also check the power supply voltages if you have a system no-power condition. (See "Power Supply" , "System Board Layout" . If you are unable to correct the problem using this index, go to "Undetermined Problem" .

BIOS Error Codes, Messages, beeps

Action/FRU

010
Memory Error at XXXX:XXXX:XXXX

Plug memory module in SIMM socket properly and reboot system.

Memory module. See Step 005 of "Memory" to replace memory module.

System board

011
64KB System Management Memory Bad

Enter BIOS Setup, then reboot system.

Memory module. See Step 005 of "Memory" to replace memory module.

System board

012
System Management Memory Not Exist

Enter BIOS Setup, then reboot system.

Memory module. See Step 005 of "Memory" to replace memory module.

System board

020
Keyboard Interface Error

Plug keyboard connector properly and reboot system.

Keyboard

System board

021
Keyboard Error or Keyboard Not Connected

Ensure keyboard and mouse are connected in their own connectors without mix-up.

Plug keyboard connector properly and reboot system.

Keyboard

System board

Table 2- 1 BIOS Error Codes, Messages, and Beeps List

BIOS Error Codes, Messages, beeps

Action/FRU

030
Pointing Device Error

Ensure keyboard and mouse are connected in their own connectors without mix-up.

Plug mouse connector properly and reboot system.

Replace PS/2 mouse

System board

031
Pointing Device Interface Error

Ensure keyboard and mouse are connected in their connectors without mix-up.

Replace PS/2 mouse

System board

040
Diskette Drive Controller Error

Ensure the diskette drive configuration setting in BIOS Setup is correct.

Diskette drive cable/connection.

Diskette drive.

System board.

041
Diskette Drive A Error

Ensure the diskette drive A configuration setting in BIOS Setup is correct.

Diskette drive power.

Diskette drive cable/connection.

Diskette drive A

043
Diskette Drive B Error

Ensure the diskette drive A configuration setting in BIOS Setup is correct.

Diskette drive power.

Diskette drive cable/connection.

Diskette drive B

045
CPU Clock Mismatch

Enter BIOS Setup, then reboot system.

Ensure the CPU frequency jumpers (JP15,17 and JP8 ) are set correctly. See "System Board Layout"

047
Diskette Drive(s) Disabled

Ensure the diskette drive is not set to [Disabled] in the Security Options of BIOS Setup.

048
Diskette Write Protected

Ensure the diskette drive is not set to [Write protect] in the Security Options of BIOS Setup.

050
IDE Drive 0 Error

Ensure the hard disk 0 is set to [AUTO] in the Disk Drives of BIOS Setup.

Check hard disk jumper. See "Hard Disk Drive Jumper Settings"

Hard disk drive power.

Hard disk cable/connection.

Hard disk

051
IDE Drive 1 Error

Ensure the hard disk 1 is set to [AUTO] in the Disk Drives of BIOS Setup.

Check hard disk jumper. See "Hard Disk Drive Jumper Settings"

Hard disk drive power.

Hard disk cable/connection.

Hard disk

052
IDE Drive 2 Error

Ensure the hard disk 2 is set to [AUTO] in the Disk Drives of BIOS Setup.

Check hard disk jumper. See "Hard Disk Drive Jumper Settings"

Hard disk drive power.

Hard disk cable/connection.

Hard disk

053
IE Drive 3 Error

Ensure the hard disk 3 is set to [AUTO] in the Disk Drives of BIOS Setup.

Check hard disk jumper. See "Hard Disk Drive Jumper Settings"

Hard disk drive power.

Hard disk cable/connection.

Hard disk

054
IDE Drive(s) Disabled

Ensure the hard disk drive is not set to [Disabled] in the Security Options of BIOS Setup.

055
Hard Disk Drive(s) Write Protected

Ensure the hard disk drive is not set to [Write protected] in the Security Options of BIOS Setup.

Hard disk drive power.

Hard disk cable/connection.

Hard disk.

056
IDE Drive 0 Auto Detection Failed

Ensure the hard disk 0 is set to [AUTO] in the Disk Drives of BIOS Setup.

Hard disk drive power.

Hard disk cable/connection.

Hard disk

057
IDE Drive 1 Auto Detection Failed

Ensure the hard disk 1 is set to [AUTO] in the Disk Drives of BIOS Setup.

Hard disk cable/connection.

Hard disk

058
IDE Drive 2 Auto Detection Failed

Ensure the hard disk 2 is set to [AUTO] in the Disk Drives of BIOS Setup.

Hard disk drive power.

Hard disk cable/connection.

Hard disk

059
IDE Drive 3 Auto Detection Failed

Ensure the hard disk 3 is set to [AUTO] in the Disk Drives of BIOS Setup.

Hard disk drive power.

Hard disk cable/connection.

Hard disk

070
Real Time Clock Error

Enter BIOS Setup, then reboot system.

RTC battery. See "RTC Lithium Battery"

System board

071
CMOS Battery Bad

Enter BIOS Setup, then reboot system.

RTC battery. See "RTC Lithium Battery"

System board

072
CMOS Checksum Error

Enter BIOS Setup to execute Load Setup
Default Settings, then reboot system

RTC battery. See "RTC Lithium Battery"

System board

080
PCI Device Error

Remove the non-factory-installed adapter card and reboot system.

PCI card

081
System Resource Conflict

Enter BIOS Setup to execute Load Setup Default Settings, then reboot system

Remove the non-factory-installed adapter card and reboot system.

082
IRQ Setting Error

Enter BIOS Setup to execute Load Setup Default Settings, then reboot system

Remove the non-factory-installed adapter card and reboot system.

083
Expansion ROM Allocation Fail

Enter BIOS Setup to execute Load Setup Default Settings, then reboot system

Remove the non-factory-installed adapter card and reboot system.

180
Onboard Serial Port 1 IRQ Conflict(s)

Enter BIOS Setup to execute Load Setup Default Settings, then reboot system

Remove the non-factory-installed adapter card and reboot system.

181
Onboard Serial Port 2 IRQ Conflict(s)

Enter BIOS Setup to execute Load Setup Default Settings, then reboot system

Remove the non-factory-installed adapter card and reboot system.

182
Onboard Parallel Port IRQ Conflict(s)

Enter BIOS Setup to execute Load Setup Default Settings, then reboot system

Remove the non-factory-installed adapter card and reboot system.

183
Onboard Diskette Drive IRQ Conflict(s)

Enter BIOS Setup to execute Load Setup Default Settings, then reboot system

Remove the non-factory-installed adapter card and reboot system.

184
Onboard Pointing Device IRQ Conflict(s)

Enter BIOS Setup to execute Load Setup Default Settings, then reboot system

Remove the non-factory-installed adapter card and reboot system.

185
Onboard IDE Channel 2 IRQ Conflict(s)

Enter BIOS Setup to execute Load Setup Default Settings, then reboot system

Remove the non-factory-installed adapter card and reboot system.

186
Onboard ECP Parallel Port DMA Conflict(s)

Enter BIOS Setup to execute Load Setup Default Settings, then reboot system

Remove the non-factory-installed adapter card and reboot system.

187
Onboard Diskette Drive DMA Conflict(s)

Enter BIOS Setup to execute Load Setup Default Settings, then reboot system

Remove the non-factory-installed adapter card and reboot system.

188
Onboard Diskette Drive I/O Address Conflict(s)

Enter BIOS Setup to execute Load Setup Default Settings, then reboot system

Remove the non-factory-installed adapter card and reboot system.

189
Onboard IDE Channel 2 I/O Address Conflict(s)

Enter BIOS Setup to execute Load Setup Default Settings, then reboot system

Remove the non-factory-installed adapter card and reboot system.

190
Onboard Serial Port 1 I/O Address Conflict(s)

Enter BIOS Setup to execute Load Setup Default Settings, then reboot system

Remove the non-factory-installed adapter card and reboot system.

191
Onboard Serial Port 2 I/O Address Conflict(s)

Enter BIOS Setup to execute Load Setup Default Settings, then reboot system

Remove the non-factory-installed adapter card and reboot system.

192
Onboard Parallel Port I/O Address Conflict(s)

Enter BIOS Setup to execute Load Setup Default Settings, then reboot system

Remove the non-factory-installed adapter card and reboot system.

193
Onboard Serial Port 1 Conflict(s)

Enter BIOS Setup to execute Load Setup Default Settings, then reboot system

Remove the non-factory-installed adapter card and reboot system.

194
Onboard Serial Port 2 Conflict(s)

Enter BIOS Setup to execute Load Setup Default Settings, then reboot system

Remove the non-factory-installed adapter card and reboot system.

195
Onboard Parallel Port Conflict(s)

Enter BIOS Setup to execute Load Setup Default Settings, then reboot system

Remove the non-factory-installed adapter card and reboot system.

246
Equipment Configuration Error

Ensure the equipment(diskette drive, hard disk drive, keyboard, mouse, etc. ) are connected properly and are set correctly in BIOS Setup.

System board

BIOS Runtime Error Code and Error Message

101
RAM Parity Error

Enter BIOS Setup to execute Load Setup Default Settings, then reboot system

Plug memory module in SIMM socket properly and reboot system.

Memory module

System board

102
I/O Parity Error

ISA adapter card

Riser card

System board

103
Press <Esc> to turn off NMI or other key to reboot

Enter BIOS Setup to execute Load Setup Default Settings, then reboot system.

Remove the non-factory-installed adapter card and reboot system.

104
Insert system diskette and press <Enter> to reboot

Ensure the "System boot drive" in the Startup Options of BIOS setup is not set to [Drive A only].

Insert system diskette into diskette drive and reboot system.

Ensure the diskette drive configuration setting in BIOS Setup is correct.

HDD power.

Diskette drive.

System board.

Beeps

One long beep then two short beeps

Power off then on the system.
System board

Error Symptoms

Action/FRU

Note: To diagnose a problem, first find the symptom, message, error code, or beeps in left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.

CPU

Note: CPU fan should be operative normally and CPU clock setting should be exactly set to matched its speed requirement before the any diagnose of CPU problems.

Processor fan does not run when the power supply fan runs.

With power-on, check the processor fan connector FN1. System Board Layout

Processor fan

System board

An error was detected during the CPU Test.

Processor

System board

System

Note: Ensure memory modules are installed in pair before the any diagnose of system problems.

Memory test failed.

Memory

System board

Incorrect memory size shown or repeated during POST.

SIMM Configuration

Memory

Machine works but fails to enter power saving mode when the Standby Mode or Suspend Mode is set to [Enabled] in BIOS Setup.

System board.

System hangs before system boot.

Index of Symptoms, Messages, Error Codes, or Beeps

System hangs after system boot.

Execute the Diagnostic/All Test in PC-DR diagnostic program and set its configuration at
"Halt on Error" to see what its potential problem cause might be.

Blinking cursor only, and machine not working normally.

"Factory-Installed Drive Devices"

Diskette/hard disk drive connection/cables

Diskette/hard disk drives

System board

Diskette Drive

Note: Ensure diskette drive configuration is set correctly in BIOS Setup and its read/write head is clean before the any diagnose of diskette problems.

3.5-in. diskette drive does not work.

Diskette drive power

Diskette drive connection/cable

Diskette drive

System board

Diskette drive read or write error.

Ensure the diskette drive is not set to [Write protect] in the Security Options of BIOS Setup.

Diskette

Diskette drive cable

Diskette drive

System board

Diskette drive read/write test error.

Diskette

Diskette drive cable

Diskette drive

System board

Diskette drive indicator LED keeps on lighting for more than 2 minutes when diskette is accessed.

Diskette

Diskette drive connection/cable

Diskette drive

System board

Diskette drive indicator LED light fails to appear, and the drive is unable to be accessed for more than 2 minutes.

Diskette

Diskette drive power

Diskette drive connection/cable

Diskette drive

System board

Unknown Media Drive (X).
Diskette Drive Test error.
Media/drive mismatch.

Diskette

Diskette drive

System board

Diskette drive cable

Hard Disk Drive

Note: Ensure hard disk drive configuration is set correctly in BIOS Setup, cable/jumper are set correctly before the any diagnose of hard disk drive problems.

Hard drives failed.
Hard disk drive test error.

Hard disk drive

Hard disk drive cable

System board

Hard disk drive format error.

Hard disk drive cable

Hard disk drive

System board

Hard disk drive write error.

Hard disk drive

Hard disk or power-on indicator LED does not light. The machine functions normally otherwise.

Check hard disk LED connector (CN20) voltages: (See "System Board Layout" )
CN20 Hard Disk Idle/Accessing
pin-1 +5 Vdc / +5 Vdc
pin-2 +5 Vdc / 0 Vdc
pin-3 +5 Vdc / 0 Vdc
pin-4 +5 Vdc / +5 Vdc
HDD LED cable

CD-ROM Drive

Note: Ensure CD-ROM drive configuration is set correctly in BIOS Setup, cable/jumper are set correctly and its laser beam is clean before the any diagnosis of CD-ROM drive problems.

CD-ROM drive LED came flashing and stayed on more than 30 seconds before shutting off.
Software asks to install disc.
Software displays a Reading CD error.

CD may have dirt or foreign material on it, check with a known good disc.

CD is not inserted properly.

CD is damaged.

CD-ROM drive LED does not flash if a disc is loaded while system is powered on and CD-ROM drive power connector has the correct voltage.

CD-ROM drive

CD-ROM drive LED does not come on but CD-ROM drive works normally.

CD-ROM drive

CD-ROM drive does not load when system is powered on, CD-ROM LED lights off, and the eject button is pressed and held.

CD-ROM drive power.

CD-ROM drive

CD-ROM drive does not eject when system is powered on, CD-ROM LED lights off, and the eject button is pressed and held.

CD-ROM Emergency Eject�

CD-ROM drive power.

CD-ROM drive

CD-ROM drive does not read data files and no error codes or messages are displayed.
Cannot read from Drive E. Retry loading CD message is displayed with disc loaded in CD-ROM drive.

CD may have dirt or foreign material on it, check with a known good disc.

CD-ROM drive.

CD-ROM drive does not play an audio disc. But system function works properly and CD-ROM drive reads data files.

Audio cable on CD-ROM drive is not connected to system board properly if music can be heard through headphones.

Speaker power/connection/cable.

Audio-I/O card connection/cable.

CD-ROM drive.

Audio

Audio software program
invoked but no sound
comes out of speakers.

"Diagnostics for Factory-Installed Riser
Card, or Audio-I/O Card Not
Supported by Diagnostics Program" .

Speaker power/connection/cable.

Audio-I/O card connection/cable.

System board.

Modem

Modem function does not
receive data files.

" Diagnostics for Factory-Installed
Fax/Modem Card " .

Modem function has no sound output. (Data files are received
normally; voice from modem cannot be produced, but system sound feature works
normally.)

" Diagnostics for Factory-Installed
Fax/Modem Card " .

"Diagnostics for Factory-Installed Riser
Card, or Audio-I/O Card Not
Supported by Diagnostics Program" .

Audio-I/O card

Video

Video memory test error.

System board

Video adapter failed.

System board

Monitor

Display problem:
- Incorrect colors
- No high intensity
- Missing, broken, or incorrect characters
- Blank monitor(dark)
- Blank monitor(bright)
- Distorted image
- Unreadable monitor
- Other monitor problems

Monitor signal connection/cable.

Monitor

System board

Display changing colors.

Monitor signal connection/cable

Monitor

System board

Display problem not listed
above (including blank or illegible monitor).

"Monitor" .

System board

Parallel/Serial Ports
Note: Execute "Load BIOS Default Settings" in BIOS Setup to
confirm parallel/serial ports� presence before the any diagnose of
parallel/serial ports drive problems.

Serial or parallel port
loop-back test failed.

Loop-back.

System board.

Parallel port or serial port
failure.

Test using a loop-back while running diagnostics program

System board

Printing failed. Refer to the service manual for the printer.

Printer

Printer cable

System board

Printer problems.

Refer to the service manual for the printer.

Joystick

Game port does not respond at all or does not work correctly.

Connect a joystick to game port and execute "Interactive Test/Joystick" test in diagnostic program.

Audio-I/O card connection/cable.

System board.

Diagnostic Program

Diagnostics programs
cannot be executed.

Reboot the system from the bootable
Diagnostic diskette.

Diagnostic diskette

Memory module

System board

Missing diagnostic files(s).

Diagnostic diskette.

Keyboard

Some or all keys on keyboard do not work.

"Keyboard" .

Power Supply

System unit does not turn off with power switch. (System unit must be unplugged from
electrical outlet to completely turn off.)

JP20 should be set to "Software shutdown enabled". See "System Board Layout" .

"Power Supply" .

Power switch cable assembly

System board

Software shutdown feature disappeared but power supply can be controlled by power
switch.

JP20 should be set to "Software shutdown enabled". See "System Board Layout" .

System board.

No system power, or fan
is not running.

"Power Supply" .

Power switch assembly.

Power supply.

System board.

Other Problems

Any other problem.

"Undetermined Problem" .

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Hint Category

Error Messages, Diagnostics

Date Created

17-04-97

Last Updated

17-02-99

Revision Date

16-02-2000

Brand

IBM Aptiva

Product Family

Aptiva

Machine Type

2136

Model

TypeModel

Retain Tip (if applicable)

Reverse Doclinks
and Admin Purposes

010 Memory Error at XXXX:XXXX:XXXX	Plug memory module in SIMM socket properly and reboot system. Memory module. See Step 005 of "Memory" to replace memory module. System board
011 64KB System Management Memory Bad	Enter BIOS Setup, then reboot system. Memory module. See Step 005 of "Memory" to replace memory module. System board
012 System Management Memory Not Exist	Enter BIOS Setup, then reboot system. Memory module. See Step 005 of "Memory" to replace memory module. System board
020 Keyboard Interface Error	Plug keyboard connector properly and reboot system. Keyboard System board
021 Keyboard Error or Keyboard Not Connected	Ensure keyboard and mouse are connected in their own connectors without mix-up. Plug keyboard connector properly and reboot system. Keyboard System board
Table 2- 1 BIOS Error Codes, Messages, and Beeps List
BIOS Error Codes, Messages, beeps	Action/FRU
030 Pointing Device Error	Ensure keyboard and mouse are connected in their own connectors without mix-up. Plug mouse connector properly and reboot system. Replace PS/2 mouse System board
031 Pointing Device Interface Error	Ensure keyboard and mouse are connected in their connectors without mix-up. Replace PS/2 mouse System board
040 Diskette Drive Controller Error	Ensure the diskette drive configuration setting in BIOS Setup is correct. Diskette drive cable/connection. Diskette drive. System board.
041 Diskette Drive A Error	Ensure the diskette drive A configuration setting in BIOS Setup is correct. Diskette drive power. Diskette drive cable/connection. Diskette drive A
043 Diskette Drive B Error	Ensure the diskette drive A configuration setting in BIOS Setup is correct. Diskette drive power. Diskette drive cable/connection. Diskette drive B
045 CPU Clock Mismatch	Enter BIOS Setup, then reboot system. Ensure the CPU frequency jumpers (JP15,17 and JP8 ) are set correctly. See "System Board Layout"
047 Diskette Drive(s) Disabled	Ensure the diskette drive is not set to [Disabled] in the Security Options of BIOS Setup.
048 Diskette Write Protected	Ensure the diskette drive is not set to [Write protect] in the Security Options of BIOS Setup.
050 IDE Drive 0 Error	Ensure the hard disk 0 is set to [AUTO] in the Disk Drives of BIOS Setup. Check hard disk jumper. See "Hard Disk Drive Jumper Settings" Hard disk drive power. Hard disk cable/connection. Hard disk
051 IDE Drive 1 Error	Ensure the hard disk 1 is set to [AUTO] in the Disk Drives of BIOS Setup. Check hard disk jumper. See "Hard Disk Drive Jumper Settings" Hard disk drive power. Hard disk cable/connection. Hard disk
052 IDE Drive 2 Error	Ensure the hard disk 2 is set to [AUTO] in the Disk Drives of BIOS Setup. Check hard disk jumper. See "Hard Disk Drive Jumper Settings" Hard disk drive power. Hard disk cable/connection. Hard disk
053 IE Drive 3 Error	Ensure the hard disk 3 is set to [AUTO] in the Disk Drives of BIOS Setup. Check hard disk jumper. See "Hard Disk Drive Jumper Settings" Hard disk drive power. Hard disk cable/connection. Hard disk
054 IDE Drive(s) Disabled	Ensure the hard disk drive is not set to [Disabled] in the Security Options of BIOS Setup.
055 Hard Disk Drive(s) Write Protected	Ensure the hard disk drive is not set to [Write protected] in the Security Options of BIOS Setup. Hard disk drive power. Hard disk cable/connection. Hard disk.
056 IDE Drive 0 Auto Detection Failed	Ensure the hard disk 0 is set to [AUTO] in the Disk Drives of BIOS Setup. Hard disk drive power. Hard disk cable/connection. Hard disk
057 IDE Drive 1 Auto Detection Failed	Ensure the hard disk 1 is set to [AUTO] in the Disk Drives of BIOS Setup. Hard disk cable/connection. Hard disk
058 IDE Drive 2 Auto Detection Failed	Ensure the hard disk 2 is set to [AUTO] in the Disk Drives of BIOS Setup. Hard disk drive power. Hard disk cable/connection. Hard disk
059 IDE Drive 3 Auto Detection Failed	Ensure the hard disk 3 is set to [AUTO] in the Disk Drives of BIOS Setup. Hard disk drive power. Hard disk cable/connection. Hard disk
070 Real Time Clock Error	Enter BIOS Setup, then reboot system. RTC battery. See "RTC Lithium Battery" System board
071 CMOS Battery Bad	Enter BIOS Setup, then reboot system. RTC battery. See "RTC Lithium Battery" System board
072 CMOS Checksum Error	Enter BIOS Setup to execute Load Setup Default Settings, then reboot system RTC battery. See "RTC Lithium Battery" System board
080 PCI Device Error	Remove the non-factory-installed adapter card and reboot system. PCI card
081 System Resource Conflict	Enter BIOS Setup to execute Load Setup Default Settings, then reboot system Remove the non-factory-installed adapter card and reboot system.
082 IRQ Setting Error	Enter BIOS Setup to execute Load Setup Default Settings, then reboot system Remove the non-factory-installed adapter card and reboot system.
083 Expansion ROM Allocation Fail	Enter BIOS Setup to execute Load Setup Default Settings, then reboot system Remove the non-factory-installed adapter card and reboot system.
180 Onboard Serial Port 1 IRQ Conflict(s)	Enter BIOS Setup to execute Load Setup Default Settings, then reboot system Remove the non-factory-installed adapter card and reboot system.
181 Onboard Serial Port 2 IRQ Conflict(s)	Enter BIOS Setup to execute Load Setup Default Settings, then reboot system Remove the non-factory-installed adapter card and reboot system.
182 Onboard Parallel Port IRQ Conflict(s)	Enter BIOS Setup to execute Load Setup Default Settings, then reboot system Remove the non-factory-installed adapter card and reboot system.
183 Onboard Diskette Drive IRQ Conflict(s)	Enter BIOS Setup to execute Load Setup Default Settings, then reboot system Remove the non-factory-installed adapter card and reboot system.
184 Onboard Pointing Device IRQ Conflict(s)	Enter BIOS Setup to execute Load Setup Default Settings, then reboot system Remove the non-factory-installed adapter card and reboot system.
185 Onboard IDE Channel 2 IRQ Conflict(s)	Enter BIOS Setup to execute Load Setup Default Settings, then reboot system Remove the non-factory-installed adapter card and reboot system.
186 Onboard ECP Parallel Port DMA Conflict(s)	Enter BIOS Setup to execute Load Setup Default Settings, then reboot system Remove the non-factory-installed adapter card and reboot system.
187 Onboard Diskette Drive DMA Conflict(s)	Enter BIOS Setup to execute Load Setup Default Settings, then reboot system Remove the non-factory-installed adapter card and reboot system.
188 Onboard Diskette Drive I/O Address Conflict(s)	Enter BIOS Setup to execute Load Setup Default Settings, then reboot system Remove the non-factory-installed adapter card and reboot system.
189 Onboard IDE Channel 2 I/O Address Conflict(s)	Enter BIOS Setup to execute Load Setup Default Settings, then reboot system Remove the non-factory-installed adapter card and reboot system.
190 Onboard Serial Port 1 I/O Address Conflict(s)	Enter BIOS Setup to execute Load Setup Default Settings, then reboot system Remove the non-factory-installed adapter card and reboot system.
191 Onboard Serial Port 2 I/O Address Conflict(s)	Enter BIOS Setup to execute Load Setup Default Settings, then reboot system Remove the non-factory-installed adapter card and reboot system.
192 Onboard Parallel Port I/O Address Conflict(s)	Enter BIOS Setup to execute Load Setup Default Settings, then reboot system Remove the non-factory-installed adapter card and reboot system.
193 Onboard Serial Port 1 Conflict(s)	Enter BIOS Setup to execute Load Setup Default Settings, then reboot system Remove the non-factory-installed adapter card and reboot system.
194 Onboard Serial Port 2 Conflict(s)	Enter BIOS Setup to execute Load Setup Default Settings, then reboot system Remove the non-factory-installed adapter card and reboot system.
195 Onboard Parallel Port Conflict(s)	Enter BIOS Setup to execute Load Setup Default Settings, then reboot system Remove the non-factory-installed adapter card and reboot system.
246 Equipment Configuration Error	Ensure the equipment(diskette drive, hard disk drive, keyboard, mouse, etc. ) are connected properly and are set correctly in BIOS Setup. System board
BIOS Runtime Error Code and Error Message
101 RAM Parity Error	Enter BIOS Setup to execute Load Setup Default Settings, then reboot system Plug memory module in SIMM socket properly and reboot system. Memory module System board
102 I/O Parity Error	ISA adapter card Riser card System board
103 Press <Esc> to turn off NMI or other key to reboot	Enter BIOS Setup to execute Load Setup Default Settings, then reboot system. Remove the non-factory-installed adapter card and reboot system.
104 Insert system diskette and press <Enter> to reboot	Ensure the "System boot drive" in the Startup Options of BIOS setup is not set to [Drive A only]. Insert system diskette into diskette drive and reboot system. Ensure the diskette drive configuration setting in BIOS Setup is correct. HDD power. Diskette drive. System board.

Memory test failed.	Memory System board
Incorrect memory size shown or repeated during POST.	SIMM Configuration Memory
Machine works but fails to enter power saving mode when the Standby Mode or Suspend Mode is set to [Enabled] in BIOS Setup.	System board.
System hangs before system boot.	Index of Symptoms, Messages, Error Codes, or Beeps
System hangs after system boot.	Execute the Diagnostic/All Test in PC-DR diagnostic program and set its configuration at "Halt on Error" to see what its potential problem cause might be.
Blinking cursor only, and machine not working normally.	"Factory-Installed Drive Devices" Diskette/hard disk drive connection/cables Diskette/hard disk drives System board

3.5-in. diskette drive does not work.	Diskette drive power Diskette drive connection/cable Diskette drive System board
Diskette drive read or write error.	Ensure the diskette drive is not set to [Write protect] in the Security Options of BIOS Setup. Diskette Diskette drive cable Diskette drive System board
Diskette drive read/write test error.	Diskette Diskette drive cable Diskette drive System board
Diskette drive indicator LED keeps on lighting for more than 2 minutes when diskette is accessed.	Diskette Diskette drive connection/cable Diskette drive System board
Diskette drive indicator LED light fails to appear, and the drive is unable to be accessed for more than 2 minutes.	Diskette Diskette drive power Diskette drive connection/cable Diskette drive System board
Unknown Media Drive (X). Diskette Drive Test error. Media/drive mismatch.	Diskette Diskette drive System board Diskette drive cable
Hard Disk Drive
Note: Ensure hard disk drive configuration is set correctly in BIOS Setup, cable/jumper are set correctly before the any diagnose of hard disk drive problems.
Hard drives failed. Hard disk drive test error.	Hard disk drive Hard disk drive cable System board
Hard disk drive format error.	Hard disk drive cable Hard disk drive System board
Hard disk drive write error.	Hard disk drive
Hard disk or power-on indicator LED does not light. The machine functions normally otherwise.	Check hard disk LED connector (CN20) voltages: (See "System Board Layout" ) CN20 Hard Disk Idle/Accessing pin-1 +5 Vdc / +5 Vdc pin-2 +5 Vdc / 0 Vdc pin-3 +5 Vdc / 0 Vdc pin-4 +5 Vdc / +5 Vdc HDD LED cable

CD-ROM drive LED came flashing and stayed on more than 30 seconds before shutting off. Software asks to install disc. Software displays a Reading CD error.	CD may have dirt or foreign material on it, check with a known good disc. CD is not inserted properly. CD is damaged.
CD-ROM drive LED does not flash if a disc is loaded while system is powered on and CD-ROM drive power connector has the correct voltage.	CD-ROM drive
CD-ROM drive LED does not come on but CD-ROM drive works normally.	CD-ROM drive
CD-ROM drive does not load when system is powered on, CD-ROM LED lights off, and the eject button is pressed and held.	CD-ROM drive power. CD-ROM drive
CD-ROM drive does not eject when system is powered on, CD-ROM LED lights off, and the eject button is pressed and held.	CD-ROM Emergency Eject� CD-ROM drive power. CD-ROM drive
CD-ROM drive does not read data files and no error codes or messages are displayed. Cannot read from Drive E. Retry loading CD message is displayed with disc loaded in CD-ROM drive.	CD may have dirt or foreign material on it, check with a known good disc. CD-ROM drive.
CD-ROM drive does not play an audio disc. But system function works properly and CD-ROM drive reads data files.	Audio cable on CD-ROM drive is not connected to system board properly if music can be heard through headphones. Speaker power/connection/cable. Audio-I/O card connection/cable. CD-ROM drive.

Modem function does not receive data files.	" Diagnostics for Factory-Installed Fax/Modem Card " .
Modem function has no sound output. (Data files are received normally; voice from modem cannot be produced, but system sound feature works normally.)	" Diagnostics for Factory-Installed Fax/Modem Card " . "Diagnostics for Factory-Installed Riser Card, or Audio-I/O Card Not Supported by Diagnostics Program" . Audio-I/O card

Video memory test error.	System board
Video adapter failed.	System board

Display problem: - Incorrect colors - No high intensity - Missing, broken, or incorrect characters - Blank monitor(dark) - Blank monitor(bright) - Distorted image - Unreadable monitor - Other monitor problems	Monitor signal connection/cable. Monitor System board
Display changing colors.	Monitor signal connection/cable Monitor System board
Display problem not listed above (including blank or illegible monitor).	"Monitor" . System board

Serial or parallel port loop-back test failed.	Loop-back. System board.
Parallel port or serial port failure.	Test using a loop-back while running diagnostics program System board
Printing failed. Refer to the service manual for the printer.	Printer Printer cable System board
Printer problems.	Refer to the service manual for the printer.

Diagnostics programs cannot be executed.	Reboot the system from the bootable Diagnostic diskette. Diagnostic diskette Memory module System board
Missing diagnostic files(s).	Diagnostic diskette.

System unit does not turn off with power switch. (System unit must be unplugged from electrical outlet to completely turn off.)	JP20 should be set to "Software shutdown enabled". See "System Board Layout" . "Power Supply" . Power switch cable assembly System board
Software shutdown feature disappeared but power supply can be controlled by power switch.	JP20 should be set to "Software shutdown enabled". See "System Board Layout" . System board.
No system power, or fan is not running.	"Power Supply" . Power switch assembly. Power supply. System board.

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	Hint Category	Error Messages, Diagnostics
	Date Created	17-04-97
	Last Updated	17-02-99
	Revision Date	16-02-2000
	Brand	IBM Aptiva
	Product Family	Aptiva
	Machine Type	2136
	Model
	TypeModel
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