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Service Hints & Tips

Document ID: GCOR-3VXJME

This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose.

ECA Summary Chart - (EMEA)

Applicable to: EMEA

This chart summarises all active PC Server/Netfinity & Desktop ECAs. Please click on the doc links for full information.
This document will be updated regularly.

Server/Netfinity:

Product Family	ECA Num / Type	Correction	Fault	EMEA Parts Ordering	Expires Man Hrs	Doc Links
Netfinity 7000 (8651), 7000-M10(8680), 5500-M10(8661), 5500 (8660). All Models	029 Mandatory CPPS=NONE WORLD WIDE	Replace Fibre Channel RAID Controller & if installed the Fibre 'Failsafe' Controller also.	Fibre Controller hangs, reboots, failed Controller & possible incorrect data.	FBM FRU Kit 37L0412 FRU Part 37L6077	31 Jan '00 Service=0.6 Hrs Travel = 0.8 Hrs	MCGN- 45DGJA H165929
Netfinity 7000 8651 All Models	027 FIX-ON-FAIL CPPS=NONE WORLD WIDE	Install a fourth Fan next to the Power Supply	Possible system over heat in warm conditions	FBM FRU Kit 01K8056	10 Nov '04 Service=0.6 Hrs Travel = 0.8 Hrs	MCGN- 44QKC2 H165807
Netfinity 5000 8659-RACK= 1SY, 2SY,3RY,4RY Tower=12Y,22Y, 31Y,41Y	025 Mandatory CPPS=NONE WORLD WIDE	Replace Back Plane if old Part Number.	Back Plane Card has weakness requiring replacement.	FRU Part 61H3248 61H3249	30 Jun '05 Service=1.0 Hrs Travel = 0.8 Hrs	MCGN- 432LFE H165434
Netfinity 5500 8660 All Models	024 Fix-On-Contact CPPS=NONE WORLD WIDE	Replace planar assembly (should only be in US)	System Clock gaining excessive time.	FBM FRU Kit 36L9443	30 Jan '06 Service=1.5 Hrs Travel = 0.8 Hrs	SCOD- 437T88 H165498
Netfinity 5500 8660 - 1RU,1RX,4RU Rack Mounted	023 FIX-ON-FAIL CPPS=SZ WORLD WIDE	Replace Cable Mgnt Arm & four rail mounting flanges.	Cable Mgnt Arm from Original Rack Accessory Kit faulty	FBM FRU Kit 28L0631	31 Mar '05 Service=0.7Hrs Travel = 0.8 Hrs	MCGN- 3XAP77 H164393
4.5 & 9.1 SCSI HDD 8638,'39,'40,'41,'42,'44,'50,'51,'60, & 8467	022 Mandatory CPPS=SN>SY WORLD WIDE	Update HDD Micro Code with Flash Diskette.	HDD read errors or degration of RAID	Flash Diskette down loaded from WEB.	01 Jan '02 Service=0.8Hrs Travel = 0.8 Hrs	MCGN- 3VWSRY H162302
Server 300 8640 - 0P0,0PT, 1P0,1PT & Planar FRU 71G0747	021 FIX-ON-FAIL CPPS=SM WORLD WIDE	Planar replacement after normal PMs and BIOS Reflash	Intermittent hangs and/or reboots.	Planar FRU 28L0973	23 Jan '02 Service=1.5Hrs Travel = 0.8 Hrs	MQUN- 3UQ5M H163753
Expansion Enclosure 3518-001	020 Mandatory CPPS=SL WORLD WIDE	Insert a power Terminator in SCSI Adapter Back Plane.	Intermittant SCSI HDD Errors	Fru Kit 03K9283	30 Dec '04 Service=0.8Hrs Travel = 0.8 Hrs	MCGN- 3ZGQKW H164971
Netfinity 3500 (8644) 10U,20U,21U,29U, 10X, 20X, some 21X	019 FIX-ON-FAIL CPPS=SK WORLD WIDE	Replace Planar, set speed Swts, Flash to Rev 29a.	Upgradeability to 333MHz	Planar FRU 08L0046 BIOS Update Shipped with FRU	30 Nov '04 Service=1.5Hrs Travel = 0.8 Hrs	MCGN- 3UDJFR H106654
Netfinity 3500 (8644) - All Models. With BIOS less then 29A	018 Mandatory CPPS=SJ WORLD WIDE	Upgrade BIOS to 29A or higher	Various Faults: No SCO install, NMI Trap Errors, No Pent-2 sup't.	Flash Diskette down loaded from WEB.	30 Nov '04 Service=1.0Hrs Travel = 0.8 Hrs	MCGN- 3U3RDZ H163554
PC Server 325/330 8639-PTW,PB0,PT0,RBO.8640-PB0,PM0,PT0	017 FIX-ON-FAIL CPPS=SG & SH WORLD WIDE	Replace System Planar	Existing Planar not support Advanced System Mangt Adapter	Planar FRU 60H8109	02 Feb '04 Service=1.5Hrs Travel = 0.8 Hrs	MCGN- 3VHHK4 H163902
Server 330 (8640) PB0,PM0,PT0	015 Mandatory CPPS=NONE WORLD WIDE	Flash RAID 11 Firmware to Rev 97326	Possible hangs or data corruption with RAID 11 Cont.	Updated Utility downloaded from WEB	30 Sep '04 Service=0.8Hrs Travel = 0.8 Hrs	MCGN- 3QGKGD H162305
Netfinity 7000 6851 - TH0,MH0	014 FIX-ON-FAIL CPPS=SE WORLD WIDE	FBM Kits of 10 Amp Line Cords for different countries.	Netfinity power cord/recepticale compatability	FBM Kits= 03K9151,03K9152 03K9153,03K9154 03K9155	13 Oct '04 Service=0.7Hrs Travel = 0.8 Hrs	MCGN- 3VSKGV H164030
Server 704 (8650) 4BW, 7AX, 4M0, some 5M0, 6MM	013 FIX-ON-FAIL CPPS=SD WORLD WIDE	Kit replaces three firmware chips	False CPU fails at POST	FRU Kit: 01K6603	28 Dec '03 Service=1.5Hrs Travel = 0.8 Hrs	MCGN- 3W8QWZ H057358
Server 300,500,720 (8640, 8641, 8642) ALL MODELs	012 FIX-ON-FAIL CPPS=SA>SC WORLD WIDE	Quantum Atlas 1GB & 2 GB Hdd replace by use of Identify Utility Diskette	Hard files likely to fail with Read/Write errors	Code 'B' FRU 02K0300 & 02K0302	23 Jan '02 Service=2.0Hrs Travel = 0.8 Hrs	MCGN- 3MVP8C H057332
Server 310 (8639) 0E0, 0EV,0EB 166Mhz to 1st May 97	011 Mandatory CPPS=NONE EMEA	Install new Riser Card	Possible data corruption or hang. Poor Signal Quality on Riser Card.	Order by UPOS: 013C073 (FRU 12J5553)	29 Dec '03 Service=1.5Hrs Travel = 0.8 Hrs	MCGN- 3NQLJE H057094
Server 325,330 (8639,8640) Pentium Pro Mods 1 May 97	010 Fix-On-Contact CPPS=TA&TB WORLD WIDE	Jumper position J9 on Pent-Pro CPU Card. Disk to check position.	Traps, hangs & bus Timeouts during heavy CPU & I/O activity	None required	28 Feb '03 Service=0.6Hrs Travel = 0.8 Hrs	RMIE- 3GUCTG H137633
Server 704 (8650) with 4.5 GB hard files (1/2 Height)	009 Mandatory CPPS=NONE WORLD WIDE	Replacement of Hot-Swap trays.	Trays prevent DDD & DED errors on IBM 4.51Gb HDDs.	FRU Part 75H9031	28 Feb '03 Service=1.0Hrs Travel = 0.8 Hrs	RMIE- 3GMBUF H091076
Servers 300, 320, 500 & 520.	008 HEALTH CHECK CPPS=TC,TD,TE WORLD WIDE	Use Grid Chart to determine ECA's that effect Models.	Health Check on listed Servers.	VARIOUS	23 Feb '02 Service=2.2Hrs Travel = 0.8 Hr	RMIE- 3FQJD8 H137086
Server 300,320,520 720 - 8640, 8641 &8642 All Models	006 FIX-ON-FAIL CPPS=NONE WORLD WIDE	Replace PCI RAID Adapt. & Flash RAID Firmware level 2.43	Intermittent RAID failures such as DDD drives.	FRU Part 06H5078	23 Feb '02 Service=1.0Hrs Travel = 0.8 Hrs	MCGN- 3HSHND H133523
Server 720 8642 - 0Z0,1Z0,2ZS,4ZS(possibly all). Pre 1/8/96 - Mfg	005 Mandatory CPPS=NONE WORLD WIDE	Replace 100 Mhz Processor & Memory Card	Intermit. Traps, Hangs & NMI Interrupts. POST Errors EP:1043.	FRU Part 71G0692 or75H9684 71G0696	22 Nov '02 Service=1.0Hrs Travel = 0.8 Hrs	MCGN- 3R6JNM H133731
Server 300/320 8640 - All Pre 1/3/96 - Mfg	004 FIX-ON-FAIL CPPS=NONE WORLD WIDE	Replace 8MB SIMMs FRU# 73G3234(Sel Product Code)	Intermittent Memory related problems.	FRU Part 73G3234	23 Feb '02 Service=0.3Hrs Travel = 0.8 Hrs	RMIE- 3BLDFR H003263
Server 95/500 8590/8595/ 9590/9595/8641 All Models	003 Fix-On-Contact CPPS=NONE WORLD WIDE	Replace Pentiun Processor with 'Module Kits'	Pentium Proc. 'Floating Point' Calculation problem.	FRU P/N 07H0758(60Mhz) 07H0759(66Mhz)	27 Jul '01 Service=0.7Hrs Travel = 0.8 Hrs	MCGN- 424RSE H126407
Server 300,320,520 720 - 8640, 8641 &8642 All Models	003 Fix-On-Contact CPPS=NONE WORLD WIDE	Install Pin Converter Plug between SCSI Pins and Cable.	With multipal HDD arrays, disk fail causes other disks to look default.	FRU Pin Converter Kit 75H8103	14 Nov '02 Service=0.4Hrs Travel = 0.8 Hrs	GSMH- 385JV4 H133326
Server 320/500 8640-MXT,MXO,MYT,MYO,MYR 8641-OYV,OYS	002 FIX-ON-FAIL CPPS=NONE WORLD WIDE	Replace 2.25Gb HDDs as identified by utility disk.	2.25Gb HDD intermittant failure to spin-up.	FRU P/N 06H7360 (ECA only Kit)	14 Nov '02 Service=1.5Hrs Travel = 0.8 Hrs	MCGN- 3VALH3 MCGN- 3V6PNT H13646
Server 720 8642 (with 100 Mg CPU)	002 FIX-ON-FAIL CPPS=NONE WORLD WIDE	Provide re-designed CPU card to support program	Exsisting Server will not support Netware SMP.	FRU Part 75H9684	03 Sep '02 Service=0.5Hrs Travel = 0.8 Hrs	MCGN- 3V6NVN H132301
Server 320,720 8640-0X*,0Y*,1Y* 8642-0Z0,1Z0,2ZS, 4ZS(* = any letter)	001 FIX-ON-FAIL CPPS=NONE WORLD WIDE	New SCSI cable to seperate 8 & 16 bit devices.	SCSI cabe attach. causes 'Gerenal failures/read errors	FRU Parts 06H3751 83G3613 06H6876	03 Sep '02 Service=0.5Hrs Travel = 0.8 Hrs	MCGN- 3UEKBM MCGN- 3V6QU7 H132199 H132071

Desktop:

Product Family	ECA Num / Type	Corrections	Faults	EMEA Parts Ordering	Expires	Doc Links
IntelliStation M&E Pro (6889- 10U,11U,15U. - 6893-10U,12U,41U)Mfg Date WW9906 or less	022 Fix-On-Contact CPPS=CT&CU WORLD WIDE	HDD's less date code WW9906 and symptom: replace.	Certain models of Seagate HDDs have ECC & Read / Write Failures.	FRU Part 10L6078 10L6079	31 Oct '99 Service=0.7Hr Travel=Carry in	JBAR- 3YTPZB H164803
IntelliStation M&E Pro (6889, 6893 & 6898) All Models	021 FIX-ON-FAIL CPPS=CP>CS WORLD WIDE	Replace Stealth Gray Keyboard	Keytop fading with Stealth Gray Keyboards.	FRU Part Refer to ECA Document	31 Dec '01 Service=0.2 Hr Travel=Carry in	MMER- 3Y7DVD H164562
PC300PL (6561 & 6591) All Models. GVC Mfg Certain P/N	020 Fix-On-Contact CPPS=CM&CN WORLD WIDE	Replace planar or turn off function	Poor Audio recording signal when recording- 2 reverse Caps	FRU Part 07L7353	30 Sep '00 Service=0.7Hr Travel=Carry in	JBAR- 3VPRZR H164001
PC300GL (6561 and 6591) with Win NT 4.0 Preload.	019 Mandatory CPPS=CJ>CL WORLD WIDE	Up grade IBM Antivirus with latest version.	Corruption of files on attached Servers	Download Diskette from WEB.	31 Dec '99 Service=0.3 Hr Travel=Carry in	JBAR- 3U6HQP H163569
PC300GL (6272 & 6282) All Models.	018 FIX-ON-FAIL CPPS=CC&CD WORLD WIDE	Replace 256Kb L2 Cache module.	System hangs and Trap errors.	FRU Part 01K4400	31 Dec '01 Service=0.4 Hr Travel=Carry in	JBAR- 3UVKTB H057580
PC300XL (6588) & Intellistation M Pro (6888), models with integral Ethernet	017 FIX-ON-FAIL CPPS=CA&CB WORLD WIDE	Replace System Planar Board	Dropping data at 100MHz with long Ethernet cable	FRU Part 07L9076	31 Dec '99 Service=0.8 Hr Travel=Carry in	JBAR- 3TXKWN NONE
PC300PL (6560) all models manufactured before 30/01/98	016 Fix-On-Contact CPPS=CG EMEA	Adds rubber spacers to hold system board in place.	System board unseating during shipping or vertical mount.	FBM Kit 03K9732	31 Dec 99 Service=0.2 Hr Travel=Carry in	JBAR- 3TKJLC H057539
PC300/700, M-Pro/Z-Pro. All Models	015 PC DOCTOR CPPS=NONE WORLD WIDE	Information on how to obtain Diag. Program	New enhansed Diagnostic Program.	Order from IBM PC Company.	NONE Service=1.0 Hr	MCGN- 3LUKB2 H16960
PC730/750 (6877&6887) All Models	005 FIX-ON-FAIL CPPS=NONE WORLD WIDE	Replace CMOS Battery.(Nothing else authorised)	System exhibits 161 or 161/164 POST errors	FRU Part 33F8354	31 Dec '01 Service=0.3 Hr Travel=Carry in	RMIE- 3E2FYZ H136471
PC 350/750 (6581,6583,6885, 6886) 5X5 System	004 FIX-ON-FAIL CPPS=NONE WORLD WIDE	Replace 3.5" DASD riser support bracket.	Bent chassis prevents adapt. installation in slot 3 & 4.	Special 3.5" DASD Riser bracket (not FRU supported)	01 Jun '99 Service=1.2 Hr Travel=Carry in	RMIE- 3HGFV2 NONE

MOBILES:

Product Family	ECA Num/ Type	Corrections	Faults	EMEA Parts Ordering	Expires Man Hours	Doc Links
(2524) TP730T or TP730TE	001 FIX-ON-FAIL CPPS=NONE WORLD WIDE	Replace Top Cover Assembly (Bezel)	Cracks in the Bezel	FRU Part 84G0509 39H6020	30 Nov '99 Service=0.4 Hr Travel=Carry in	LWIK- 3PNHSJ H162138
(2524) TP730T All Models	002 Fix-On-Contact CPPS=NONE WORLD WIDE	Replace Inverter Card which has been reworked.	Intermittent LCD blanking condition.	FRU Part 10L1519	30 Jun '99 Service=1.0 Hr Travel=Carry in	LWIK- 3VSKLE H164010
(2600) TP310/TP315 All Models	001 Fix-On-Contact CPPS=MP WORLD WIDE	Replace Planar & possible CPU if old DC/DC card used	System power, CPU or planar failure if DC/DC earlier 9813	FRU Part 10L1643 CPU FRU 11J8600, 05K3600 05K3601, 10L0870	31 Aug '99 Service=1.0 Hr Travel=Carry in	LWIK- 3XBQ52 H164374
(2600) TP310/TP315 All Models	002 FIX-ON-FAIL CPPS=MR WORLD WIDE	Replace Keyboard with FRU	Kybd keys sticking in the down strock position	FRU stock purged - replace with normal FRU	30 Sep '99 Service=0.4 Hr Travel=Carry in	LWIK- 3ZAQXR H164881
(2600) TP310/TP315 All Models	003 FIX-ON-FAIL CPPS=NONE WORLD WIDE	Replace speakers- verify BIOS & Drivers OK	One or both speakers distorted or no output	FRU Part 05K7071	31 Dec '99 Service=0.7 Hr Travel=Carry in	LWIK- 436NSQ H165486
(2625) TP365 X/XD	002 Fix-On-Contact CPPS=NONE WORLD WIDE	Install shielding Kit when certain FRU Comp. replaced.	Upgrade the shielding in case.	FRU Kit 73H8598	13 Apr '00 Service=0.3 Hr Travel=Carry in	RMIE- 3G6CRW H057302 H137943
(2625) TP365 X/XD 1*9,2*9,F*9,E*F * = Any Letter	003 Fix-On-Contact CPPS=NONE WORLD WIDE	Replace Keyboard	Cracks in Keyboard signal cable	FRU Kit None listed	31 Aug '99 Service=0.4 Hr Travel=Carry in	MCGN- 3LSQXD H16811
(2625) TP365 X/XD 1*9,2*9,F*9,E*9. * = Any Letter	005 FIX-ON-FAIL CPPS=NONE WORLD WIDE	Replace defective LCD cover.	Cracks in hinge, lower cover edge & LCD boss area.	FRU Part 74H0583 82H8165	31Oct '99 Service=0.4 Hr Travel=Carry in	PFAN- 3NBMHV H137702
(2625) TP365 X/XD With 10.4" LCD	007 FIX-ON-FAIL CPPS=ML WORLD WIDE	Replace defective LCD panel.	Intermittant or solid white screen failure symptom	FRU Part 74H0621	31 Oct '00 Service=0.4 Hr Travel=Carry in	LWIK- 3NKQE7 H161728
(2626) TP390 Model 70U only	001 Fix-On-Contact CPPS=NONE WORLD WIDE	Replace FPC Cable	Flat Panel cable becomes detached at the LCD	FRU Part 05K2848	31 Jan '00 Service=0.5 Hr Travel=Carry in	LWIK- 457H8Z H165870
(2630) TP701 All Models	001 FIX-ON-FAIL CPPS=NONE USA/LA/CA/AP	Replace LCD Top Cover.	LCD Top Cover may break at left hinge alignment	FRU Part 04H8326 or 42H1423	30 Nov '99 Service=0.4 Hr Travel=Carry in	LWIK- 3NSHS8 H161730
(2630) TP701 All Models	002 FIX-ON-FAIL CPPS=NONE USA/LA/CA/AP	Replace Memory door or PCMCIA Bezel.	Broken Memory door or PCMCIA Bezel.	FRU Part 04H8337 or 04H8346	30 Nov '99 Service=0.3 Hr Travel=Carry in	LWIK- 3NWNM3 H161867
(2635) TP380/385 All Models	007 FIX-ON-FAIL CPPS=ML WORLD WIDE	Replace defective LCD screen.	TFT LCD panel contains 8 to 20 defective pixels.	FRU Part 73H9945 05K9308 11J9623	31 Jul '99 Service=0.7 Hr Travel=Carry in	LWIK- 3X2FND H164288
(2640) TP560 - EOA, EOC,FOD,FOE,FOG,2OU,	003 FIX-ON-FAIL CPPS=MT WORLD WIDE	Replace defective LCD Inverter Card	Intermittent LCD Flicker on AC Power	FRU Part 82H5509	24 Aug '99 Service=0.7 Hr Travel=Carry in	MCGN- 3KELEG H132151
(2640) TP 560 All Models	004 Fix-On-Contact CPPS=MV WORLD WIDE	Replace old level Kybd or LCD Bezels.	Physically identify old level Kybd and Bezel by FRU Matrix	FRU Refer to Matrix in document.	31 Oct '99 Service=0.4 Hr Travel=Carry in	PFAN- 3NBNKF H161580
(2640) TP 560/E All Models	005 FIX-ON-FAIL CPPS=NONE WORLD WIDE	Replace all fastners with NYLOC coated fastners	System built with 'Non-coated' screws.	FRU Kit 12J0808	31 Oct '00 Service=0.3 Hr Travel=Carry in	PFAN- 3NBM8A H161584
(2640) TP 560 All Models	007 FIX-ON-FAIL CPPS=MM WORLD WIDE	Replace defective LCD screen.	TFT LCD panel contains 8 to 20 defective pixels.	FRU Part 12J1600 11J9626 12J1704	31 Jul '99 Service=0.6 Hr Travel=Carry in	LWIK- 3X2GZ3 H164289
(2645) TP600 35u,21x,31x,41x,51x&A1x (x= any No/Let)	008 FIX-ON-FAIL CPPS=NONE WORLD WIDE	Replace Keyboard Bezel	Paint peeling on Keyboard Palmrest.	FRU Part 05K7046	31 Oct '99 Service=0.6 Hr Travel=Carry in	LWIK- 427JB3 H165236
(3545)-Dock 1 Model - 001 Docking Station	002 FIX-ON-FAIL CPPS=NONE WORLD WIDE	Replace Docking Station System Board.	Intermittant or solid blank LCD during hung boot	FRU Part 05K3110	31 Dec '99 Service=0.7 Hr Travel=Carry in	LWIK- 3PKJDG H162104
(9545) TP750 C/CE TP755C All Models	002 Fix-On-Contact CPPS=NONE WORLD WIDE	Replace DC/DC Card if meet inspection criteria.	When replacing any FRU, inspect DC/DC Card.	FRU Part 85G1500	30 Apr '99 Service=0.4 Hr Travel=Carry in	RMIE- 3GKGR7 H137544
(9545) TP750 C/CE TP755C All Models	003 FIX-ON-FAIL CPPS=MU WORLD WIDE	Replace defective LCD screen	TFT LCD could develop white area around edge	FRU Part 66G5058	24 Aug '99 Service=0.6 Hr Travel=Carry in	LWIK- 3NPH8X H16405
(9545) TP370,755,750 All Models	004 FIX-ON-FAIL CPPS=NONE WORLD WIDE	Replace Kybd to correct failing mouse	Mouse button failure or 'Made-by-Lexmark' label	FRU Part Normal replacement	23 Sep '99 Service=0.4 Hr Travel=Carry in	MCGN- 3LUN4N H16779
(9545) TP750 CD/CDV All Models	005 FIX-ON-FAIL CPPS=NONE WORLD WIDE	Replace Video Card with S-Video mount screw.	No TV Signal at 'In/Out' Jack - Broken J14 connector.	FRU Part 85G8507 FRU Kit 12J0811	31 Dec '99 Service=0.8 Hr Travel=Carry in	LWIK- 3PL0NZ9 H162253
(9546) TP760 - U3A,U3B,U4A,U4B, U3L,U13,U28,U1C, U2J,U11,U21,U22, U27,U1A,U2A,U2B & U2H.	001 Fix-On-Contact CPPS=NONE WORLD WIDE	Provide Thermoplastic Energy Transfer Pad	Excessive heat from Lap Top	FRU Kit/ CRU P/N 82H8966	31 Dec '99 Service=0.5Hr CRU Ser=0.0 Hr Travel=Carry in	RMIE- 3C8DUW H135606
(9546) TP760 All Models	002 Fix-On-Contact CPPS=NONE WORLD WIDE	New locking Memory DIMM door.	Memory DIMM Door loss lead to Memory damage.	FRU Part 69H8422	31 Dec '99 Service=0.2 Hr Travel=Carry in	RMIE- 3C7L8B H135610
(9546)-TP760 Mod E/ED,U3L, U3A,U3B,U4A & U4B	004 FIX-ON-FAIL CPPS=NONE WORLD WIDE	Replace 0Mb or 8Mb Mem DIMM Adapter	Intermittent hangs during POST or Operating Sys.	FRU Part 83H7124 83H7126	30 Nov '99 Service=0.2 Hr Travel=Carry in	RMIE- 3C7HPP H136052
(9546) TP760 Most Models	005 FIX-ON-FAIL CPPS=NONE WORLD WIDE	Install Heat Sink Kit with service on System/CPU/ Video or DC/DC	CPU does not have Heat Sink installed.	FRU Part 12J2170	31 Oct '99 Service=0.5 Hr Travel=Carry in	LWIK- 3NLJZM H161477
(9546) TP760 E/ED/XD All Models	007 Fix-On-Contact CPPS=NONE WORLD WIDE	Certain HDDs require Micro-Code update.	System hang: System Load, copying files, waking up.	IBM INTRANET 'fud103.exe'	30 Apr '99 Service=0.4 Hr Travel=Carry in	LWIK- 3U8GR6 H163596 H163594 H057579
(9546) TP760 All Models	008 FIX-ON-FAIL CPPS=MH WORLD WIDE	Replace Main Battery.	Dead-on-Arrival Main Li-ion battery condition.	FRU Part 29H9232	30 Jun '99 Service=0.3 Hr Travel=Carry in	LWIK- 3W5HMS NONE
(9547) TP760 Most Models	001 FIX-ON-FAIL CPPS=NONE WORLD WIDE	Replace 0Mb or 8Mb Mem DIMM Adapter	Intermittent hangs during POST or Operating Sys.	FRU Part 83H7124 83H7126	31 Nov '99 Service=0.2 Hr Travel=Carry in	LWIK- 3QJTHA H136588
(9547) TP760EL/ELD/L/ LD-U48,U4F,U6F,U6G,U3F,U4R,U4S, U6R,U01,U31,U0A, U3A,U0R,U3R.	002 FIX-ON-FAIL CPPS=NONE WORLD WIDE	Provide Thermoplastic Energy Transfer Pad	Excessive heat from Lap Top	FRU Kit/ CRU P/N 82H8966	31 Dec '99 Service=0.5Hr CRU Ser=0.0 Hr Travel=Carry in	LWIK- 3QJTTD H136053
(9547) TP760 All Models	003 Fix-On-Contact CPPS=NONE WORLD WIDE	New locking Memory DIMM door.	Memory DIMM Door loss lead to Memory damage.	FRU Part 69H8422	31 Dec '99 Service=0.2 Hr Travel=Carry in	LWIK- 3QJTNV H136054
(9547) TP760 Most Models	005 FIX-ON-FAIL CPPS=NONE WORLD WIDE	Install Heat Sink Kit with service on System/CPU/ Video or DC/DC	CPU does not have Heat Sink installed.	FRU Part 12J2170	31 Oct '99 Service=0.5 Hr Travel=Carry in	LWIK- 3NLJZM H161478
(9547) TP760 L/LD, ED/ELD, XL & 765L	007 Fix-On-Contact CPPS=NONE WORLD WIDE	Certain HDDs require Micro-Code update.	System hang: System Load, copying files, waking up.	IBM INTRANET 'fud103.exe'	30 Apr '99 Service=0.4 Hr Travel=Carry in	LWIK- 3U8GR6 H163596 H163594 H057579
(9547) TP760 All Models	008 FIX-ON-FAIL CPPS=MJ WORLD WIDE	Replace Main Battery.	Dead-on-Arrival Main Li-ion battery condition.	FRU Part 29H9232	30 Jun '99 Service=0.3 Hr Travel=Carry in	LWIK- 3W5J9F H021654
(9547) TP760 L/LD All Models	009 FIX-ON-FAIL CPPS=NONE WORLD WIDE	Replace LCD 46H5355 with FRU	LCD fail with Gray or White screen	FRU Part 46H5355	31 Oct '99 Service=0.3 Hr Travel=Carry in	LWIK- 427JUJ H165232
(9548) TP770 All Models	002 FIX-ON-FAIL CPPS=NONE WORLD WIDE	Replace the Planar Card.	System hangs with certain DRAM installed.	FRU Part 10L1574	01 Apr '99 Service=0.8 Hrs Travel=Carry in	LWIK- 3SXM35 H163171
(9548) TP770 All Models	007 FIX-ON-FAIL CPPS=MN WORLD WIDE	Replace defective LCD screen.	TFT LCD panel contains 8 to 20 defective pixels.	FRU Part 12J0439	31 Jul '99 Service=0.7 Hr Travel=Carry in	LWIK- 3X2HFW H164290
(9548) TP770 30x,31x,32x,51x, 52x (x=any No/ Letter)	008 FIX-ON-FAIL CPPS=NONE WORLD WIDE	Replace Keyboard Bezel	Paint peeling on Keyboard Palmrest.	FRU Part 05K7051 05K7061	31 Nov '99 Service=0.6 Hr Travel=Carry in	LWIK- 442KJP H165617
(9548) TP770 - 31U,31F 310,French & German -Wind NT 4.0	019 Fix-On-Contact CPPS=MC WORLD WIDE	Upgrade IBM Anti-Virus program.	IBM Anti-Virus Ver3.0 - (Build 300.507) defective. Cause data loss	Down Load IBM Anti-Virus Program from NET.	31 Dec '99 Service=0.3 Hr Travel=Carry in	LWIK- 3UMLYJ H163722
(9549) TP770 All Models	002 FIX-ON-FAIL CPPS=NONE WORLD WIDE	Replace the Planar Card.	System hangs with certain DRAM installed.	FRU Part 10L1574	01 Apr '99 Service=0.8 Hrs Travel=Carry in	LWIK- 3SXM35 H163170
(9549) TP770 All Models	007 FIX-ON-FAIL CPPS=MO WORLD WIDE	Replace defective LCD screen.	TFT LCD panel contains 8 to 20 defective pixels.	FRU Part 05K9359 12J0438	31 Jul '99 Service=0.7 Hr Travel=Carry in	LWIK- 3X2HFW H164290
(9549) TP770 1Ax & 5Ax (x=any No/Let)	008 FIX-ON-FAIL CPPS=NONE WORLD WIDE	Replace Keyboard Bezel	Paint peeling on Keyboard Palmrest.	FRU Part 05K7051 05K7061	31 Nov '99 Service=0.6 Hr Travel=Carry in	LWIK- 426R88 H165235

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	Date Created	30-06-98
	Last Updated	24-03-99
	Revision Date	24-03-2000
	Brand	Cross Brand
	Product Family	Various
	Machine Type	Various
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